BetterMe Reviews

Name: BetterMe
Address: Themistokli Dervi 39, 1st floor, Office 104, Nicosia, Nicosia District (Lefko?a)
Rating: 4.37

4.4 Rating 1,059 Reviews

85 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.4

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024

Becky

BetterMe 1 star review on 6th November 2023

Bomba

"BetterMe: An All-in-One Fitness and Wellness Companion\r\n\r\nI stumbled upon the BetterMe app while on a quest to revamp my fitness and overall health, and I can honestly say that it has been a game-changer. BetterMe has become my trusted fitness and wellness companion, and I can't speak highly enough about its incredible features.\r\n\r\nFrom the moment I downloaded the app, I was impressed by its intuitive design and user-friendly interface. It's incredibly easy to navigate, and it caters to individuals of all fitness levels, whether you're a beginner or a seasoned athlete. The variety of workouts, meal plans, and wellness content is truly remarkable, offering something for everyone.\r\n\r\nOne of the standout features of BetterMe is its personalized approach. The app conducts a thorough assessment of your fitness goals, current health status, and dietary preferences, and then tailors a comprehensive plan to help you reach your objectives. The accuracy of this personalization is uncanny, and it makes every workout and meal plan feel like it's designed just for you.\r\n\r\nThe video workouts are top-notch, with clear instructions and expert demonstrations. Whether you prefer strength training, cardio, yoga, or anything in between, BetterMe has you covered. The app keeps track of your progress, making it easy to monitor your improvements and stay motivated.\r\n\r\nThe meal plans and recipes are another fantastic feature. The recipes are not only healthy but also incredibly delicious, and the integrated grocery list feature simplifies the entire meal preparation process. Through BetterMe, I've learned about portion control, balanced nutrition, and the importance of a well-rounded diet.\r\n\r\nBetterMe also provides daily reminders and motivation, which is instrumental in helping me maintain consistency. The sense of community within the BetterMe user base is inspiring, and the ability to connect with like-minded individuals who share similar goals is an invaluable support system.\r\n\r\nIn conclusion, BetterMe is an indispensable tool for anyone seeking to improve their fitness and overall well-being. Since integrating it into my daily routine, I've seen remarkable results, from weight loss to increased energy and a greater sense of well-being. I wholeheartedly recommend BetterMe to anyone looking to make positive lifestyle changes. It's a comprehensive, easy-to-use app that can help you achieve your health and fitness goals effectively."

BetterMe 5 star review on 20th October 2023

Mr Bear

BetterMe 5 star review on 18th October 2023

Anonymous

BetterMe 1 star review on 29th June 2023

Corine

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bank marked charge as fraudulent and restricted use of the credit card. Given the Better Me reviews describing abuse of automatic billing to over charge and difficulties cancelling subscriptions, I am grateful”

Helpful Report

Posted 3 months ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe

Posted 3 months ago

“I had subscribed to the advertised low price plan for around 12$ and then after it expires they never mentioned that it is gonna renew by itself charging around 65$ which is not fair. I did not want to continue after my first trial and they automatically renews it charged me that amount of money and when I sent an email they came up with the money back guarantee. Really really bad service. Never ever had this much frustration and disgusting experience with any company. If the company sees this review please come up with a fair solution because no one helping on the email.”

Helpful Report

Posted 3 months ago

Hello! We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details. If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. As we can see, our BetterMe team already reached you via email. Please check your inbox and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team

Posted 3 months ago

“BEWARE of this unethical company. Maybe it is a franchise I don't know, registered in Cyprus by STAMATIS SKIANIS. I purchased a 28-day trial in August and the following monthly roll-on would cost £30.99. SEVEN DAYS from the initial start day BetterMe deducted £99.99 via Paypal. I emailed to cancel my subscription and requested a refund of £99.99 immediately. BetterMe replied but I never got my refund. Unfortunately, I had an accident and only found this out past the Paypal insurance policy. Paypal emailed him regardless to request a refund as they can see this was unwarranted. He has refused. He is a THEIF.”

Helpful Report

Posted 3 months ago

“DO NOT BUY this app. You will be making a donation. The 28-day challenges highlighted in all of their advertising are not included. It is a bait-and-switch app. I was on this app for less than 10 minutes but quickly realized the 28-day Challenges are NOT included and did not get the requested refund. Do not bother writing an email because you waste time and effort. They do not reply. I got an email asking if I was satisfied with my reply when I DID NOT GET A REPLY. I never write negative reviews, so taking the time to write this says a lot. IT IS A SCAM. I am spreading the word so no one else gets scammed!!”

Helpful Report

Posted 3 months ago

Hello there. Thank you for leaving your comment. Please be kindly informed that we offer different pricing plans, and they include different tools within the app. We are always glad to assist our customers with any arising questions or difficulties. Our team has already reached you via email. Please check your inbox. Kind regards, team BetterMe

Posted 3 months ago

“I purchased a trial offer for £20 thinking it was for a month's trial. I used the app once but SEVEN days later they took £99.99 via PAYPAL. I emailed immediately for a refund which they ignored. I tried to get through but to no avail. Other life events, I broke my hand and forgot everything, until filing my accounts. I emailed Paypal with evidence that BetterMe ignored my refund request. They still emailed the company although it was over the time limit asking them to refund me the money, However, the SCAMMERS refused saying it was over the 180 days from PayPal policy. Update: PayPal has advised me to report them to Action Fraud. UNETHICAL COMPANY beware!”

Helpful Report

Posted 3 months ago

“I was doing Pilates for around 6 months I had lots of aches and pains which after 4 weeks disappeared obviously due to the stretching it was absolutely amazing. I had to stop due to some bad news on my health. Needless to say my aches and pains are coming back but at the moment I don’t have a choice. But what impressed me the most I have putting off cancelling expecting a lot drama nope I emailed this morning received a message straight away all sorted. Thank you BetterMe for not making my life anymore difficult than it is at the moment 5 stars from me”

Helpful Report

Posted 4 months ago

Hello! Thank you, Wendy! We appreciate you spreading the good word about your experience with BetterMe. On our end, we would love to have you back whenever you are ready. Kind Regards, Team BetterMe

Posted 3 months ago

“Absolutely dreadful company to deal with. Their advertising is misleading and is designed to get you to sign up to a subscription. Then they start taking money out of your account regardless of your use. I tried saying i hadn’t signed up for this and that i hadnt even used the app due to sickness but they couldn’t care less. All they wanted wanted was to keep well over $200 just because they didnt care. No personal approach at all and rude to deal with, no empathy just money grabbing and misleading. All they wanted to do is keep quoting the T&C’s yet their advertising makes you think otherwise. Stay away from this con-artist company.”

Helpful Report

Posted 4 months ago

Hi there. Thank you for taking the time to share your concerns. Please kindly note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. The automatic renewal is a default option since all our plans are based on a subscription. To make sure, you can visit the same page where you initially applied for a trial period and check the confirmation letter that was sent to you after the first payment. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 3 months ago

“Worked with me regarding pause for medical issue.”

Helpful Report

Posted 4 months ago

Hello, Ann. Thank you for your feedback. It’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe

Posted 3 months ago

“Je ne peux juger sur l'application, car pour raisons de santé, je ne peux l'utiliser. Betterme a solutionné le problème en quelques minutes, étant très à l'écoute et compréhensif. Un grand merci, BetterMe!”

Helpful Report

Posted 4 months ago

Bonjour! Merci pour votre avis. C’est agréable d’entendre des mots aussi positifs et c’est toujours un plaisir de servir nos utilisateurs. Merci beaucoup! De notre côté, nous serions ravis de vous revoir. Cordialement, l'équipe BetterMe

Posted 3 months ago

“Problems cancelling the service, it's neither easy or straightforward. Customer Setvice staff were helpful in sorting this however, here's hoping they will not take a renewal subscription out on a few months.”

Helpful Report

Posted 4 months ago

Hello! Thank you for your feedback. It is always a pleasure to help our users. Together we are a team! We appreciate that you pointed out what needs improvements. Best Regards, Team BetterMe

Posted 3 months ago

“Great customer service.”

Helpful Report

Posted 4 months ago

Hello there! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe

Posted 4 months ago

“I had to cancel as I could not afford the price but the app is amazing”

Helpful Report

Posted 4 months ago

Hello there. Thank you for leaving your comment. Please be kindly informed that we offer different pricing plans, and they include different tools within the app. You can easily find those that are cheaper. Plus, sometimes discounted plans are offered. We would be happy to discuss this in more detail and share further advice on where you can start. Please, contact us at care@betterme.world when you have a chance. And our team will gladly answer all your questions. Kind regards, team BetterMe

Posted 4 months ago

“Very helpful staff and got my issue resolved super quickly ☺️”

Helpful Report

Posted 4 months ago

Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe

Posted 4 months ago

“Je ne m’étais pas rendue compte que j’avais souscrit à l’abonnement reconductible et BetterMe m’a très rapidement remboursé à ma demande. J’ai pu tester auparavant 1 mois et je dois dire que les cours de pilates sont supers”

Helpful Report

Posted 4 months ago

Bonjour ! C'est un plaisir d'entendre des mots aussi positifs et c'est toujours un plaisir de servir nos utilisateurs. Merci beaucoup ! Cordialement, l'équipe BetterMe

Posted 4 months ago

“Der Service von BetterMe ist nicht nur sehr zufriedenstellend, sondern die Anfragen werden auch umgehend erledigt. ich hatte eine Problem und dieses wurde sofort gelöst. Danke dafür! martina”

Helpful Report

Posted 4 months ago

Hallo! Es ist schön, so positive Worte zu hören und es ist immer eine Freude, unseren Benutzern zu helfen. Vielen Dank! Mit freundlichen Grüßen, Team BetterMe

Posted 4 months ago

“BetterMe invites you to comment after a work out. I gave my comments, and the team replied and really helped me out with some guidance! Thank you BetterMe x”

Helpful Report

Posted 4 months ago

Hi there! We are delighted to hear your optimistic feedback! Thanks for taking the time to share your feedback with other users and us. Kind regards, team BetterMe

Posted 4 months ago

“SCAM. App charged me a full plan after I took off the auto renewal and canceling. I didn't have time to continue using so had to cancel. Their response was to send more add ons and options after I've expressed my initial cancelation was based on no time but cant refund what they charged. I didn't have any issues besides this and would never use again just based on that reason. Even though I took precautions...I was still charged. Id say be careful but that doesn't seem to make any difference. Apps that scam for additional monies.. not cool. I never have bad reviews but the customer service and help is terrible when dealing with this issue. They are quick to respond with no solution but more services to offer of the app. I didnt even really need the app and only wanted to just trial. Guess that what happens. Should have just gone to the gym!”

Helpful Report

Posted 4 months ago

Hello! Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 3 months ago

“Quick turnaround to fix my issue with the app.”

Helpful Report

Posted 4 months ago

Hello, Isabel. It’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe

Posted 4 months ago

“I'm trying the app and I have to say that I'm loving it. I have to say they have an excellent customer service because I had a little misunderstanding or confusion with the subscription and the customer service was so helpful and nice. 10 out of 10, they really take care of their customers and they were so thoughtful with.”

Helpful Report

Posted 4 months ago

Hello, Pamela. Thank you for your kind words. It is always a pleasure to help our users. Together we are a team! Best Regards, Team BetterMe

Posted 4 months ago

“Appli sérieuse et complète dans les exercices et la réactivité du service clients est top Merci !!”

Helpful Report

Posted 4 months ago

Bonjour! Notre équipe est très heureuse lorsque nos clients se sentent satisfaits. Merci beaucoup d'avoir partagé vos commentaires positifs avec les autres utilisateurs et avec nous. Cordialement, l'équipe BetterMe

Posted 4 months ago

BetterMe is rated 4.4 based on 1,059 reviews