BetterMe Reviews

Name: BetterMe
Address: Themistokli Dervi 39, 1st floor, Office 104, Nicosia, Nicosia District (Lefko?a)
Rating: 4.38

4.4 Rating 1,112 Reviews

85 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.4

Based on 1,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice to work with. Easy reachable.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your kind words! We're so glad to hear that you find our team easy to reach and nice to work with. Your satisfaction is our priority! Best regards, Team BetterMe

Posted 1 month ago

“Quick respond and nice agents, who resolved my issue.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe

Posted 1 month ago

“I had to speak to a few people but someone finally was able to help me, I’m grateful to that person for her help.”

Helpful Report

Posted 1 month ago

Hello! Thank you so much for your kind words and for sharing your experience with us. We’re glad to hear that our team was able to assist you effectively. Best regards, Team BetterMe

Posted 1 month ago

“月額料金が高い上に、自動更新になるのが、好きじゃない。解約手続きに手間取ったが、問い合わせをしたら、丁寧に対応してくれた。”

Helpful Report

Posted 1 month ago

こんにちは。コメントありがとうございます。各ユーザーが選択したサブスクリプションプランに従って課金されることをご了承ください。また、それ以上の更新を避けるためには、事前にサブスクリプションをキャンセルする必要があります。お客様のご要望がチームによって解決されたことを嬉しく思います。よろしくお願いいたします。

Posted 1 month ago

“I had to speak with a few different agents but someone finally understood my situation and took care of it 100%. I’m giving you all 5 stars, because you all helped me more than you know. I can’t thank everyone at betterhelp customer service for understanding my situation I’m in and offering full compassion and grace. Thank you all so much!”

Helpful Report

Posted 1 month ago

Hello Alexandra! Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that our team was able to assist you with compassion and understanding. We're always here to help, so don't hesitate to reach out if you need anything further. Warm regards, Team BetterMe

Posted 1 month ago

“Super service client, réactif et a l’écoute”

Helpful Report

Posted 1 month ago

Bonjour Angèle! C'est un plaisir d'entendre des mots aussi positifs et c'est toujours un plaisir de servir nos utilisateurs. Merci beaucoup ! Cordialement, L'équipe BetterMe

Posted 1 month ago

“Ho iniziato il percorso perché avevo bisogno di rendere piu elastica la mia schiena. Dopo qualche giorno ho avuto problemi alla schiena e ho preferito annullare tutto. Ho spiegato il problema all’ assistenza l quale ha provveduto tempestivamente ad annullare il rinnovo dell abbonamento e a rimborsarmi l importo. Sono super Soddisfatta dell assistenza Grazie”

Helpful Report

Posted 1 month ago

Ciao Laura! Grazie mille per la tua recensione! Siamo felici di sapere che il nostro team di assistenza è riuscito ad aiutarti in modo tempestivo. La tua soddisfazione è la nostra priorità. Se hai bisogno di ulteriore supporto in futuro, non esitare a contattarci! Un caro saluto, il team di BetterMe

Posted 1 month ago

“Customer service did well when I had a question. They did take a few days to respond but they did answer my question. So I appreciate it.”

Helpful Report

Posted 1 month ago

Hello there! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe

Posted 1 month ago

“解約手続きの依頼の返信が英語で返ってきたので、日本語訳を依頼するとわかりやすく訳してくださいました。そして、早急な手続きにも対応していただき、とても感謝しています。ありがとうございました😊”

Helpful Report

Posted 1 month ago

こんにちは！ご返信が分かりやすく、迅速に対応できたとのことで、とても嬉しいです。お客様のご満足が私たちの励みです。何か他にお手伝いできることがあれば、お気軽にお知らせください。ありがとうございました BetterMeチームより

Posted 1 month ago

“Thank you for your kind assistance and patience. You are great.”

Helpful Report

Posted 1 month ago

Hello there! Thank you so much for your kind words! We're thrilled to hear that our assistance met your expectations. Your satisfaction means the world to us. Best regards, the BetterMe team

Posted 1 month ago

“Just not strong enough due to health issues. I guess I just wanted the chair yoga and start slowly so I could build myself up. Thanks for the experience.”

Helpful Report

Posted 1 month ago

Hello! Thank you for sharing your thoughts with us. We understand that health issues can make it challenging to engage in certain activities, and we're glad you explored chair yoga as a gentle way to start. If there's anything specific you'd like assistance with or suggestions for alternative programs, please feel free to reach out. Kind regards, team BetterMe

Posted 1 month ago

“5 Dterne für den Kundenservice. Mein Problem wurde umgehend bearbeitet und gelöst. Vielen Dank dafür ♥️”

Helpful Report

Posted 1 month ago

Hallo! Es ist schön, solch positive Worte zu hören, und es ist immer eine Freude, unseren Nutzern zu dienen. Vielen Dank dafür! Mit freundlichen Grüßen, Team BetterMe

Posted 1 month ago

“Contacted the BetterMe team to sort out an issue with my account ( managed to end up with two, due to a typo by me). Very quick response and extremely helpful, problem sorted with no fuss. Great service 😀”

Helpful Report

Posted 1 month ago

Hi Chris! Thank you for your fantastic review! We're delighted that our team could quickly assist you in resolving your account issue. If you ever need anything else, don’t hesitate to reach out! Kind regards, team BetterMe

Posted 1 month ago

“When I ordered I was very motivated to fulfill my 28-day trial and my 7-day coaching trial. However, almost immediately I experienced some problems with my health. Chase, my coach, was very helpful with checking on me and my progress and when we both understood I was not going to complete the exercises, he volunteered to cancel both programs for me. He was so kind and thoughtful and made everything so easy for me. It was a blessing as I am in my 70s and was unsure how to handle it all. Customer service was wonderful! As I get better, I may try again.”

Helpful Report

Posted 1 month ago

Hi there! Thank you so much for your kind review! We're thrilled to hear that Chase was able to support you during your time with us. Your health is the top priority, and we’re glad our customer service made the process easier for you. We hope to welcome you back whenever you're ready to continue your journey! Best wishes, Team BetterMe

Posted 1 month ago

“Customer service was very helpful in solving a small overcharge. They were also very very generous in offering me an extra 3 months for the inconvenience.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your kind words about our customer service. We're thrilled to hear that we could assist you and provide a little extra for any inconvenience. Your satisfaction means a lot to us! Best regards, Team BetterMe

Posted 1 month ago

“Customer service is very quick to respond. They made sure issues are taken care of on time. Thank you!”

Helpful Report

Posted 1 month ago

Hi there! Thank you for your wonderful feedback! We're so pleased to hear that our customer service team was quick to assist you. Your appreciation motivates us to keep providing the best support possible! Kind regards, team BetterMe

Posted 1 month ago

“The customer service at BetterMe are extremely helpful. My mother became unwell so couldn't continue with the program. She had difficulty cancelling her subscription. The customer service team were prompt, very understanding and solved her issue easily.”

Helpful Report

Posted 1 month ago

Hi Lisa! Thank you for sharing your experience with our customer service team. We're glad to hear they were able to help your mother with her subscription. Your kind words mean a lot to us! Best wishes, Team BetterMe

Posted 1 month ago

“解約手続きで困っていましたが、すぐに解約出来ました。閲覧期間内は、今までのストレッチを見ることが出来るので、良かったです。”

Helpful Report

Posted 1 month ago

こんにちは！ご意見ありがとうございます。あなたのBetterMeでの経験を広めていただき、感謝いたします。チームBetterMe

Posted 1 month ago

“I am very pleased with the customer service team, specifically Anna, who responded to my requests immediately, and resolved my issue just as quickly. Thank you so very much!”

Helpful Report

Posted 2 months ago

Hello Susan! Thank you for your kind words. We’re thrilled to hear you had such a great experience with our customer service team. Your satisfaction means the world to us! Warm regards, Team BetterMe

Posted 1 month ago

“Really good, and responsive customer service. Couldn’t have been more helpful!”

Helpful Report

Posted 2 months ago

Hi there! Thank you so much for your awesome review! We're delighted to hear that our customer service team was able to assist you effectively. Best, Team BetterMe

Posted 1 month ago

BetterMe is rated 4.4 based on 1,112 reviews