BetterMe Reviews

Name: BetterMe
Address: Themistokli Dervi 39, 1st floor, Office 104, Nicosia, Nicosia District (Lefko?a)
Rating: 4.38

4.4 Rating 1,112 Reviews

85 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.4

Based on 1,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very happy with the challenges and the coaching team. The staff are very supportive and recommend getting professional advice as I was coping with health issues. Because of the support and advice I have lost the weight I needed to and am much fitter. The eating programme means I’m ensuring I eat more nourishing food and I don’t feel hungry at all. I would recommend being involved in BetterMe as it has had a positive impact on my health and overall lifestyle. There is always help available when it is needed.”

Helpful Report

Posted 1 month ago

Hello Lynda! We are so glad to hear that you've had such a positive experience with our challenges and coaching team! It's wonderful that the support has made a difference in your health journey and helped you achieve your goals. Your satisfaction with the eating program and overall lifestyle changes is truly inspiring. We're here for you every step of the way. Best regards, Team BetterMe

Posted 1 month ago

“Amo esta la aplicación sus rutinas soy muy buenas efectivas y sencillas con constancia y disciplina se logra la meta, el precio es como y es más económico que pagar una membresía de algún gym, si tienes problemas con tu plan ellos lo resuelven a la brevedad lo super recomiendo 🥰👌”

Helpful Report

Posted 1 month ago

¡Hola! ¡Nos complace escuchar tus comentarios positivos! Gracias por tomarte el tiempo de revisar la aplicación y compartir tu opinión con otros usuarios y con nosotros. ¡Estamos felices de verte en nuestra familia BetterMe! Atentamente, el equipo BetterMe

Posted 1 month ago

“This review isn’t to say how I like the app, as I didn’t actually use it. What I am impressed about is the prompt and friendly assistance to reimburse me as I had thought I had cancelled my subscription. The support team had funds back into my account within a couple of hours. When things change for me (currently training for triathlon), I may give the app another go. I will most certainly be recommending the app to friends who are looking for an app like this.”

Helpful Report

Posted 1 month ago

Hello! Thank you for sharing your experience with our support team. We’re thrilled to hear that you received prompt assistance and a swift resolution! We completely understand your situation and would love to welcome you back to the app whenever you're ready. Your willingness to recommend us to friends means a lot to us. Best wishes, Team BetterMe

Posted 1 month ago

“Super Service. Vielen Dank für die zügige Umsetzung meiner Wünsche bezüglich der Nutzung der App etc.”

Helpful Report

Posted 1 month ago

Hallo! Es ist wunderbar, so positive Worte zu hören und es ist immer eine Freude, unseren Benutzern zu helfen. Vielen Dank! Mit freundlichen Grüßen, Team BetterMe

Posted 1 month ago

“customer service is very friendly, patient, understanding, fast with their replies and enganged to find a solution for their customers (very likely they are not located in Germany, haha)”

Helpful Report

Posted 1 month ago

Hello Sabrina! We truly appreciate your kind words about our customer service team! It's fantastic to hear that you found our support friendly and quick to assist. We're here to ensure every customer feels valued and understood. If you ever need anything in the future, don’t hesitate to reach out. Warm regards, Team BetterMe

Posted 1 month ago

“Replied to my request for a refund fast. Thank-you”

Helpful Report

Posted 1 month ago

Hello! Thank you, Carol! We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe

Posted 1 month ago

“Love the app just couldn't afford and Fitbit I to my plans at the moment but customer service was the best. They understood my situation and worked with and even offered other services. I give the team a HIGH FIVE for their effort and support.”

Helpful Report

Posted 1 month ago

Hello! Thank you so much for your wonderful review! We're happy that our customer service team could support you and help find a solution that works for you. It's our goal to ensure that everyone feels valued and understood. Warm regards, Team BetterMe

Posted 1 month ago

“Hey hi I hope all u guys doing well My brother he was by accident get the plan BetterMe when I was see contact with BetterMe they are refund my money back I’m really appreciate of this company 🙏🏻”

Helpful Report

Posted 1 month ago

Hello Nasratullah! Thank you for your kind words! We’re glad to hear you had a positive experience with our support team. It’s our priority to assist our users in any way we can. Best regards, Team BetterMe

Posted 1 month ago

“Thank you for the transparency and quick response.”

Helpful Report

Posted 1 month ago

Hello Lynn! Thank you for your feedback. It is always a pleasure to help our users. Together we are a team! Best Regards, Team BetterMe

Posted 1 month ago

“Very friendly and helpfully, i got my refund very fast :)”

Helpful Report

Posted 1 month ago

Hello! Thank you for your feedback. We're so pleased to hear that you had a quick and friendly experience with our support team. Best regards, Team BetterMe

Posted 1 month ago

“WARNING!! Do not subscribe to this platform! I purchased a $12 subscription and during purchase there was a website malfunction and they added a $40 coaching option to my credit card. After contacting them they indicated they will not refund me as their terms and conditions indicate that I selected the option despite it being their website malfunction. They do not take accountability, have bad customer service and scam you out of money! Heed this warning!!”

Helpful Report

Posted 1 month ago

Hello! Thank you for your feedback. We would like to clarify that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 month ago

“WARNING!! Do not subscribe to this platform!! If I could give -1 starts I would. Upon a $12 subscription for 12 weeks just to try their platform this company charged me for their coaching option without approval. During purchase there was a website malfunction and the coaching option was added. I realized this on my credit card statement. I immediately send them an email to which they responded that I should simply cancel in their app so they can provide the refund. I did see a refund just to realize days later they charged me the coaching option again where they sent me an email to indicate they will not refund me my money according to their terms and conditions that state I selected the option. This company is blaming me for their faulty website. They scam you out of money and unlawfully charge your credit card! Heed this warning!!”

Helpful Report

Posted 1 month ago

Hello! Thank you for your feedback. Please be aware that we are unable to process your payment until you confirm the order on your end. The final price, along with all details regarding your subscription package, can be found on the checkout page. As we can see our BetterMe team has successfully addressed your issue. If you need any further assistance, please don't hesitate to reach out. Kind regards, team BetterMe

Posted 1 month ago

“Ma demande a été traitée rapidement et sans aucun problème. Merci beaucoup.”

Helpful Report

Posted 1 month ago

Bonjour Elisabeth! Merci pour votre retour. Nous vous remercions d'avoir partagé votre expérience avec BetterMe avec nous. Cordialement, L'équipe BetterMe

Posted 1 month ago

“Customer service was very fast to respond and helpful.”

Helpful Report

Posted 1 month ago

Hello! Thank you so much for your kind words about our customer service! We're delighted to hear that you found our team to be fast and helpful. Best regards, Team BetterMe

Posted 1 month ago

“Good program. Classes are efficient and effective. Geared toward each person's ability and taste.”

Helpful Report

Posted 1 month ago

Hello there! Thank you for your thoughtful review! Your feedback is invaluable, and we strive to create an inclusive and effective experience for everyone. It's great to have you as part of the BetterMe community! Warm regards, Team BetterMe

Posted 1 month ago

“Very easy to follow app. The customer service team are very friendly and helpful.”

Helpful Report

Posted 1 month ago

Hello Mathew! We're so delighted to hear that you find our app easy to follow! We're always here to help, and your kind words motivate us to continue providing the best experience possible. Thanks for being a part of our BetterMe community! Best regards, Team BetterMe

Posted 1 month ago

“Customer service is really great! I love the app!”

Helpful Report

Posted 1 month ago

Hello Marion! Thank you for your feedback, and thank you for choosing BetterMe. We are happy to see you in our BetterMe family! Kind regards, Team BetterMe

Posted 1 month ago

“I’m very pleased with the customer service experience regarding my return. The team was incredibly kind and helpful, providing a swift response and promptly issuing my refund.”

Helpful Report

Posted 1 month ago

Hello Marie! Thank you so much for your kind words about our customer service team! Your satisfaction is our priority, and we’re glad we could assist you promptly. Should you need anything else in the future, please don't hesitate to reach out! Best regards, Team BetterMe

Posted 1 month ago

“I appreciate your expedited and expedited request to cancel my subscription. I’m not able to afford this expense and thank you for your quick service.”

Helpful Report

Posted 1 month ago

Hi Donna! Thank you for your kind words. Please be kindly informed that we offer different pricing plans, and they include different tools within the app. You can easily find those that are cheaper. Plus, sometimes discounted plans are offered. We are always here to help you. All you need is to reach us at care@betterme.world. Best regards, Team BetterMe

Posted 1 month ago

“I had a problem with my account linking new challenges I had purchased but I reached out to customer support and they were awesome and fast in geting it taken care of and showing like it should be. Very very happy with this app! There is a lot of variety and I can love that I can choose a quick workout when I don't have time for a longer workout!”

Helpful Report

Posted 1 month ago

Hello Lesa! We're so glad to hear that our customer support was able to assist you effectively! It's fantastic that you appreciate the variety of workouts we offer, especially the quick ones for your busy days. Thank you for your wonderful review, and we're thrilled to have you as part of the BetterMe community! Best regards, Team BetterMe

Posted 1 month ago

BetterMe is rated 4.4 based on 1,112 reviews