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BetterMe Reviews

4.4 Rating 1,059 Reviews
85 %
of reviewers recommend BetterMe
4.4
Based on 1,059 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Just not strong enough due to health issues. I guess I just wanted the chair yoga and start slowly so I could build myself up. Thanks for the experience.
Helpful Report
Posted 3 weeks ago
Hello! Thank you for sharing your thoughts with us. We understand that health issues can make it challenging to engage in certain activities, and we're glad you explored chair yoga as a gentle way to start. If there's anything specific you'd like assistance with or suggestions for alternative programs, please feel free to reach out. Kind regards, team BetterMe
Posted 2 weeks ago
5 Dterne für den Kundenservice. Mein Problem wurde umgehend bearbeitet und gelöst. Vielen Dank dafür ♥️
Helpful Report
Posted 3 weeks ago
Hallo! Es ist schön, solch positive Worte zu hören, und es ist immer eine Freude, unseren Nutzern zu dienen. Vielen Dank dafür! Mit freundlichen Grüßen, Team BetterMe
Posted 3 weeks ago
Contacted the BetterMe team to sort out an issue with my account ( managed to end up with two, due to a typo by me). Very quick response and extremely helpful, problem sorted with no fuss. Great service 😀
Helpful Report
Posted 3 weeks ago
Hi Chris! Thank you for your fantastic review! We're delighted that our team could quickly assist you in resolving your account issue. If you ever need anything else, don’t hesitate to reach out! Kind regards, team BetterMe
Posted 3 weeks ago
When I ordered I was very motivated to fulfill my 28-day trial and my 7-day coaching trial. However, almost immediately I experienced some problems with my health. Chase, my coach, was very helpful with checking on me and my progress and when we both understood I was not going to complete the exercises, he volunteered to cancel both programs for me. He was so kind and thoughtful and made everything so easy for me. It was a blessing as I am in my 70s and was unsure how to handle it all. Customer service was wonderful! As I get better, I may try again.
Helpful Report
Posted 3 weeks ago
Hi there! Thank you so much for your kind review! We're thrilled to hear that Chase was able to support you during your time with us. Your health is the top priority, and we’re glad our customer service made the process easier for you. We hope to welcome you back whenever you're ready to continue your journey! Best wishes, Team BetterMe
Posted 3 weeks ago
Customer service was very helpful in solving a small overcharge. They were also very very generous in offering me an extra 3 months for the inconvenience.
Helpful Report
Posted 3 weeks ago
Hello! Thank you for your kind words about our customer service. We're thrilled to hear that we could assist you and provide a little extra for any inconvenience. Your satisfaction means a lot to us! Best regards, Team BetterMe
Posted 2 weeks ago
Customer service is very quick to respond. They made sure issues are taken care of on time. Thank you!
Helpful Report
Posted 3 weeks ago
Hi there! Thank you for your wonderful feedback! We're so pleased to hear that our customer service team was quick to assist you. Your appreciation motivates us to keep providing the best support possible! Kind regards, team BetterMe
Posted 3 weeks ago
The customer service at BetterMe are extremely helpful. My mother became unwell so couldn't continue with the program. She had difficulty cancelling her subscription. The customer service team were prompt, very understanding and solved her issue easily.
Helpful Report
Posted 3 weeks ago
Hi Lisa! Thank you for sharing your experience with our customer service team. We're glad to hear they were able to help your mother with her subscription. Your kind words mean a lot to us! Best wishes, Team BetterMe
Posted 3 weeks ago
解約手続きで困っていましたが、すぐに解約出来ました。 閲覧期間内は、今までのストレッチを見ることが出来るので、良かったです。
Helpful Report
Posted 3 weeks ago
こんにちは! ご意見ありがとうございます。 あなたのBetterMeでの経験を広めていただき、感謝いたします。 チームBetterMe
Posted 3 weeks ago
I am very pleased with the customer service team, specifically Anna, who responded to my requests immediately, and resolved my issue just as quickly. Thank you so very much!
Helpful Report
Posted 3 weeks ago
Hello Susan! Thank you for your kind words. We’re thrilled to hear you had such a great experience with our customer service team. Your satisfaction means the world to us! Warm regards, Team BetterMe
Posted 3 weeks ago
Really good, and responsive customer service. Couldn’t have been more helpful!
Helpful Report
Posted 3 weeks ago
Hi there! Thank you so much for your awesome review! We're delighted to hear that our customer service team was able to assist you effectively. Best, Team BetterMe
Posted 3 weeks ago
Great customer service
Helpful Report
Posted 1 month ago
Hello there! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 1 month ago
Great customer service & super helpful! I wanted to try a different plan and they helped me switch to the wall pilates plan while still keeping my same info and not starting over.
Helpful Report
Posted 1 month ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 1 month ago
BetterMe customer service is amazing to work with! 10/10
Helpful Report
Posted 1 month ago
Hello there! That is such a pleasant thing to say! We are happy to see you in our BetterMe family! Kind regards, Team BetterMe
Posted 1 month ago
Terrible customer Service.
Helpful Report
Posted 1 month ago
Hello! Thank you for your feedback. We regret to hear about your experience with us. As we can see, our BetterMe team has provided you with a solution. Please check your inbox and let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Thank you for canceling my next months payment. I pd for the first 28 days but I hope you re Not charging me the amount on the bottom of this page. I gave plenty of time to cancel. I loved the video but pulled a hamstring first couple days.
Helpful Report
Posted 1 month ago
Hello Sue! Thank you for reaching out and we appreciate your feedback! We’re glad to hear you enjoyed the app. We hope to see you back when you’re ready! Best wishes, Team BetterMe
Posted 1 month ago
Es una herramienta que te ayuda moral y físicamente en tu propósito para bajar de peso a mi si me ha sido muy útil pues yo tengo una vida muy sedentaria y al día de hoy después de casi 2 semana he bajado 3 kilos 👍🏽
Helpful Report
Posted 1 month ago
¡Hola! Gracias por compartir tu opinión. Estamos muy contentos de ver que BetterMe es útil para ti. Y estamos seguros de que conseguirás tus objetivos personales de fitness. Sigue trabajando así de bien. Saludos cordiales, equipo BetterMe
Posted 1 month ago
Excellent exercises, fast and competent support. I recommend BM 100%
Helpful Report
Posted 1 month ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. We are happy to see you in our BetterMe family! Kind Regards, Team BetterMe
Posted 1 month ago
The absolute worst customer service ever. I couldn’t see my account in their website because apparently I hadn’t registered properly but of course $60 a month had no problem being deducted from my credit card. No phone number to contact directly, have to wait days to hear back then no help in the end. I really DON’T recommend. I do recommend Noom, better in every way.
Helpful Report
Posted 1 month ago
Hello Allyson! Thank you for your feedback. Please be informed that an automatic subscription is a default option. That is why each user has an opportunity to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → My Profile → Manage Subscription). As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Very prompt and helpful to deal with. They handled my refund in no time!
Helpful Report
Posted 1 month ago
Hello Lynn! Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you promptly. Your satisfaction means a lot to us! Kind regards, Team BetterMe
Posted 4 weeks ago
I totally recommend it! I pay for an program for a month and forget to unsubscribe. But better me was very quick replying my mail and was very understanding. In a future I will get back to them for sure! Thanks 😊👍
Helpful Report
Posted 1 month ago
Hello Melissa! Thank you for your feedback. We’re thrilled to hear you had a positive experience with our support team. We look forward to welcoming you back in the future! Kind regards, Team BetterMe
Posted 4 weeks ago
BetterMe is rated 4.4 based on 1,059 reviews