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BetterMe Reviews

4.5 Rating 1,348 Reviews
87 %
of reviewers recommend BetterMe
4.5
Based on 1,348 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
A good people behind the application, thank you for you service !
Helpful Report
Posted 1 month ago
Hi there! Thank you so much for your kind words! Your support means a lot to us. With love, BetterMe Team
Posted 1 month ago
Pedi reembolso de dos meses que se me cargaron a la tarjeta luego de haber pagado solo por la prueba, prueba de la que solo usé 1 clase porque no me agradó la app. El reembolso lo hicieron solo por un mes, sin embargo la respuesta fue rápida y constante
Helpful Report
Posted 1 month ago
¡Hola Paulina! Es un placer escuchar palabras tan positivas y siempre es un placer poder servir a nuestros usuarios. ¡Muchas gracias! Atentamente, Equipo BetterMe
Posted 1 month ago
Bin sehr zufrieden. Mein Anliegen wurde sehr schnell und mit einer guten Lösung bearbeitet.
Helpful Report
Posted 1 month ago
Hallo! Unser Team freut sich sehr, wenn unsere Kunden zufrieden sind. Vielen Dank, dass Sie Ihr positives Feedback mit anderen Benutzern und uns teilen. Mit freundlichen Grüßen, Team BetterMe
Posted 1 month ago
I had an issue with my subscription and requested a refund. The customer support team was very responsive and helpful. They processed my request quickly, and I received my refund without any problems. I appreciate their professionalism and excellent service. Thank you, BetterMe!
Helpful Report
Posted 1 month ago
Hi Irena! Thank you for your wonderful review! We're delighted to hear that our customer support team was able to assist you promptly and professionally. Your appreciation motivates us to keep providing excellent service. Best wishes, Team BetterMe
Posted 1 month ago
I want to say thank you for helping me set up the app. I was a bit confused first. But the team was absolutely amazing 👍🏻
Helpful Report
Posted 1 month ago
Hi Anka! Thank you so much for your kind words! We're thrilled to hear that our team was able to help you navigate the app setup. Your satisfaction is our top priority, and we appreciate your feedback! Best wishes, Team BetterMe
Posted 1 month ago
体調不良でアプリを使用できず返金を希望したところ、全額返金いただき安心しました。ありがとうございます。
Helpful Report
Posted 1 month ago
こんにちは! ご意見ありがとうございます。 BetterMeでの経験を広めていただき感謝いたします。 チームBetterMe
Posted 1 month ago
Your actual exercise program didn’t suit my needs unfortunately , but your customer service when I wanted my renewal refunded was excellent . Many thanks
Helpful Report
Posted 1 month ago
Hello! Thank you for your feedback. We're sorry to hear the exercise program didn’t meet your needs, but we're glad to know you had a positive experience with our customer service. If you have any further suggestions, please feel free to share them with us. Best regards, Team BetterMe
Posted 1 month ago
Sorunumu çözdükleri için çok teşekkür ederim
Helpful Report
Posted 1 month ago
Merhaba! Geri bildiriminiz için teşekkür ederiz ve BetterMe'yi seçtiğiniz için teşekkür ederiz. Saygılarımızla, BetterMe Ekibi
Posted 1 month ago
The answer to my question can very quickly and it was reassuring!
Helpful Report
Posted 1 month ago
Hi there! Thank you for your fantastic feedback! We're so glad to hear that your question was answered quickly and that you found it reassuring. Best wishes, Team BetterMe
Posted 1 month ago
Customer service was great, they listened to my problems and acted very fast to put my mind at rest.
Helpful Report
Posted 1 month ago
Hi Michele! Thank you for your fantastic review! We're so pleased to hear that our customer service team was able to listen to your concerns and provide the swift support you needed. Your comfort and satisfaction are very important to us! Best wishes, Team BetterMe
Posted 1 month ago
Bonne entraînement, j'apprécie. Le service client est top est très très réactif
Helpful Report
Posted 1 month ago
Bonjour! C'est une chose si agréable à dire ! Nous sommes si heureux de vous voir dans notre famille BetterMe! Cordialement, l'équipe BetterMe
Posted 1 month ago
Effective customer service with client centered results
Helpful Report
Posted 1 month ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 1 month ago
I had a great experience with BetterMe’s customer support. I received an immediate response to my email, and my issue was resolved promptly and efficiently. Their team was professional, helpful, and ensured a smooth resolution. Highly recommend their service!
Helpful Report
Posted 1 month ago
Hi Cindy! Thank you for your fantastic review! We're so glad to hear that our customer support team handled your issue promptly and efficiently. Your recommendation means a lot to us! Best regards, Team BetterMe
Posted 1 month ago
Me cobraron sin a ver yo avisado que iba a continuar , no debían cobrarme y debían devolverme todo
Helpful Report
Posted 1 month ago
Hola Marina, Lamentamos mucho saber de tu experiencia. Para evitar confusiones, compartimos detalles sobre la renovación automática antes del primer pago. Esta información también se incluye en la carta de confirmación de compra. Ayuda a los usuarios a cancelar la suscripción antes de la renovación si es necesario. Como podemos ver, nuestro equipo BetterMe resolvió tu problema con éxito. Avísanos si hay algo en lo que podamos ayudarte. Atentamente, el equipo BetterMe
Posted 1 month ago
Great communication and customer service.
Helpful Report
Posted 2 months ago
Hi Stacy! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Warm regards, BetterMe Team
Posted 2 months ago
Customer service is awesome! Thank you for accommodating my request.
Helpful Report
Posted 2 months ago
Hi Marie! Thank you so much for your wonderful review! We're delighted to hear that our customer service met your expectations and that we could accommodate your request. Best wishes, BetterMe Team
Posted 2 months ago
Really good app. Keeps me motivated
Helpful Report
Posted 2 months ago
Hi there! Thank you for your amazing review! We're excited to hear that our app is keeping you motivated. Your support means a lot to us! Cheers, BetterMe Team
Posted 2 months ago
I had made a mistake with the purchases and this team responded so fast and they were so friendly and customer centric. I was simply blown away by their approach. It's rare to get that type of after-sale service these days. THANK YOU!
Helpful Report
Posted 2 months ago
Hi Katrien! Thank you very much for your fantastic review! We are glad that our team could help you with your case quickly and in a friendly way. Best regards, BetterMe Team
Posted 2 months ago
They answered me quickly, in a clear and pertinent manner. They solved my doubts extensively.
Helpful Report
Posted 2 months ago
Hi there! Thank you so much for your kind words! We're thrilled to hear that our response was quick and clear, and that we could address your doubts effectively. Best, BetterMe Team
Posted 2 months ago
Be more upfront about price changes and dates of charge . Other than that the app is nice but a little pricey
Helpful Report
Posted 2 months ago
Hello! Thank you for your feedback. The information about automatic renewal is added to the pre-sale page, in your purchase confirmation letter, and to the 'subscription terms' sections in the app. We are glad you like the app! We hope you have had a chance to check all app functionality to understand the value it brings. We offer different pricing options. Kind regards, team BetterMe
Posted 2 months ago
BetterMe is rated 4.5 based on 1,348 reviews