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BetterMe Reviews

4.4 Rating 1,059 Reviews
85 %
of reviewers recommend BetterMe
4.4
Based on 1,059 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
WARNING!! Do not subscribe to this platform! I purchased a $12 subscription and during purchase there was a website malfunction and they added a $40 coaching option to my credit card. After contacting them they indicated they will not refund me as their terms and conditions indicate that I selected the option despite it being their website malfunction. They do not take accountability, have bad customer service and scam you out of money! Heed this warning!!
Helpful Report
Posted 1 week ago
Hello! Thank you for your feedback. We would like to clarify that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 4 days ago
WARNING!! Do not subscribe to this platform!! If I could give -1 starts I would. Upon a $12 subscription for 12 weeks just to try their platform this company charged me for their coaching option without approval. During purchase there was a website malfunction and the coaching option was added. I realized this on my credit card statement. I immediately send them an email to which they responded that I should simply cancel in their app so they can provide the refund. I did see a refund just to realize days later they charged me the coaching option again where they sent me an email to indicate they will not refund me my money according to their terms and conditions that state I selected the option. This company is blaming me for their faulty website. They scam you out of money and unlawfully charge your credit card! Heed this warning!!
Helpful Report
Posted 1 week ago
Hello! Thank you for your feedback. Please be aware that we are unable to process your payment until you confirm the order on your end. The final price, along with all details regarding your subscription package, can be found on the checkout page. As we can see our BetterMe team has successfully addressed your issue. If you need any further assistance, please don't hesitate to reach out. Kind regards, team BetterMe
Posted 4 days ago
Ma demande a été traitée rapidement et sans aucun problème. Merci beaucoup.
Helpful Report
Posted 1 week ago
Bonjour Elisabeth! Merci pour votre retour. Nous vous remercions d'avoir partagé votre expérience avec BetterMe avec nous. Cordialement, L'équipe BetterMe
Posted 4 days ago
Customer service was very fast to respond and helpful.
Helpful Report
Posted 1 week ago
Hello! Thank you so much for your kind words about our customer service! We're delighted to hear that you found our team to be fast and helpful. Best regards, Team BetterMe
Posted 4 days ago
Good program. Classes are efficient and effective. Geared toward each person's ability and taste.
Helpful Report
Posted 1 week ago
Hello there! Thank you for your thoughtful review! Your feedback is invaluable, and we strive to create an inclusive and effective experience for everyone. It's great to have you as part of the BetterMe community! Warm regards, Team BetterMe
Posted 4 days ago
Very easy to follow app. The customer service team are very friendly and helpful.
Helpful Report
Posted 1 week ago
Hello Mathew! We're so delighted to hear that you find our app easy to follow! We're always here to help, and your kind words motivate us to continue providing the best experience possible. Thanks for being a part of our BetterMe community! Best regards, Team BetterMe
Posted 4 days ago
Customer service is really great! I love the app!
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Posted 1 week ago
Hello Marion! Thank you for your feedback, and thank you for choosing BetterMe. We are happy to see you in our BetterMe family! Kind regards, Team BetterMe
Posted 4 days ago
I’m very pleased with the customer service experience regarding my return. The team was incredibly kind and helpful, providing a swift response and promptly issuing my refund.
Helpful Report
Posted 1 week ago
Hello Marie! Thank you so much for your kind words about our customer service team! Your satisfaction is our priority, and we’re glad we could assist you promptly. Should you need anything else in the future, please don't hesitate to reach out! Best regards, Team BetterMe
Posted 4 days ago
I appreciate your expedited and expedited request to cancel my subscription. I’m not able to afford this expense and thank you for your quick service.
Helpful Report
Posted 1 week ago
Hi Donna! Thank you for your kind words. Please be kindly informed that we offer different pricing plans, and they include different tools within the app. You can easily find those that are cheaper. Plus, sometimes discounted plans are offered. We are always here to help you. All you need is to reach us at care@betterme.world. Best regards, Team BetterMe
Posted 4 days ago
I had a problem with my account linking new challenges I had purchased but I reached out to customer support and they were awesome and fast in geting it taken care of and showing like it should be. Very very happy with this app! There is a lot of variety and I can love that I can choose a quick workout when I don't have time for a longer workout!
Helpful Report
Posted 1 week ago
Hello Lesa! We're so glad to hear that our customer support was able to assist you effectively! It's fantastic that you appreciate the variety of workouts we offer, especially the quick ones for your busy days. Thank you for your wonderful review, and we're thrilled to have you as part of the BetterMe community! Best regards, Team BetterMe
Posted 4 days ago
The team is very friendly, polite and helpful. Excellent app and super helpful team 🙂
Helpful Report
Posted 1 week ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 4 days ago
Chair exercises were appropriate for me. The recipes were simple and good. I liked the program. Service was also good. Refund process was excellent, more than I deserved actually - advise anyone to read everything about refunds before signing up.
Helpful Report
Posted 1 week ago
Hello Dale! Thank you for your fantastic review! We’re so glad to hear that the chair exercises and recipes worked well for you. It’s great to know you enjoyed the program and found our service to be helpful. We're here to support you whenever you need it! Best regards, Team BetterMe
Posted 4 days ago
quick help with a technical problem.
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Posted 2 weeks ago
Hello! Thank you for taking the time to leave us such a positive review! We're delighted to hear that you received quick help with your technical problem. Best regards, Team BetterMe
Posted 4 days ago
The BetterMe team was quick to respond to my issue and very helpful. I originally was asking for a refund which they were happy to do but when they offered me a better price, I decided to stay as I really think the program is great!
Helpful Report
Posted 2 weeks ago
Hello! Thank you for your feedback. It’s great to know that you find the program to be valuable. Your support means the world to us, and we’re here for you every step of the way! Best wishes, Team BetterMe
Posted 4 days ago
My experience with BetterMe was awesome. Their immediate response to all my queries was answered. I am happy about BetterMe. I will certainly recommend it.
Helpful Report
Posted 2 weeks ago
Hello Asha! We’re so pleased to hear that your experience with BetterMe has been awesome! It's great to know that our team was able to respond promptly to your queries. Thank you for your recommendation; it truly means the world to us! We’re here for you anytime you need us. Warm regards, Team BetterMe
Posted 4 days ago
The team is very friendly, polite and helpful. Unfortunately, I jumped into it hastily, which I can't undertake now either financially or due to lack of time. I just want to thank you for helping me cancel it. I wish you more beautiful days and good health!
Helpful Report
Posted 2 weeks ago
Hello Margaret! Thank you for your kind words! We're glad our team could assist you with the cancellation process. We understand that life can get hectic, and we appreciate your understanding. If you ever decide to come back, we’ll be here to support you. Best regards, Team BetterMe
Posted 4 days ago
The team was friendly and provided quick and uncomplicated help with an issue that was caused by a mistake on my side.
Helpful Report
Posted 2 weeks ago
Hello! Thank you for your wonderful feedback! We're delighted to hear that our team was able to assist you quickly and in a friendly manner. We're here for you anytime you need support. Best regards, Team BetterMe
Posted 4 days ago
Je suis ravie que vous ayez accepté mon annulation et le remboursent à été rapide Je vous remercie sincèrement.. Cordialement Isabelle
Helpful Report
Posted 2 weeks ago
Bonjour! Nous vous remercions pour vos commentaires. Nous apprécions que vous fassiez connaître votre expérience avec BetterMe. Avec nos meilleures salutations, l'équipe BetterMe
Posted 4 days ago
I like the app. I didn't know it would be that expensive I'm on a fixed income and would one day hope to be able to afford the full plan. The BM app is very informative and is a great inspiration and motivator.
Helpful Report
Posted 2 weeks ago
Hello! Thank you for your thoughtful review. We're so glad to hear that you find the app informative and inspiring! Please be kindly informed that we offer different pricing plans, and they include different tools within the app. You can easily find those that are cheaper. Plus, sometimes discounted plans are offered. Our team is continually working to provide value while considering everyone's needs. Best, Team BetterMe
Posted 4 days ago
I didn’t receive a refund, but they did offer me more services to try to help resolve the matter.
Helpful Report
Posted 2 weeks ago
Hello! Thank you for your feedback! We're always here to provide additional support and services to help you on your journey. If you have any further questions or need assistance, feel free to reach out. Best regards, Team BetterMe
Posted 4 days ago
BetterMe is rated 4.4 based on 1,059 reviews