BetterMe Reviews

Name: BetterMe
Address: Themistokli Dervi 39, 1st floor, Office 104, Nicosia, Nicosia District (Lefko?a)
Rating: 4.44

4.4 Rating 1,299 Reviews

86 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.4

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024

Becky

BetterMe 1 star review on 6th November 2023

Bomba

"BetterMe: An All-in-One Fitness and Wellness Companion\r\n\r\nI stumbled upon the BetterMe app while on a quest to revamp my fitness and overall health, and I can honestly say that it has been a game-changer. BetterMe has become my trusted fitness and wellness companion, and I can't speak highly enough about its incredible features.\r\n\r\nFrom the moment I downloaded the app, I was impressed by its intuitive design and user-friendly interface. It's incredibly easy to navigate, and it caters to individuals of all fitness levels, whether you're a beginner or a seasoned athlete. The variety of workouts, meal plans, and wellness content is truly remarkable, offering something for everyone.\r\n\r\nOne of the standout features of BetterMe is its personalized approach. The app conducts a thorough assessment of your fitness goals, current health status, and dietary preferences, and then tailors a comprehensive plan to help you reach your objectives. The accuracy of this personalization is uncanny, and it makes every workout and meal plan feel like it's designed just for you.\r\n\r\nThe video workouts are top-notch, with clear instructions and expert demonstrations. Whether you prefer strength training, cardio, yoga, or anything in between, BetterMe has you covered. The app keeps track of your progress, making it easy to monitor your improvements and stay motivated.\r\n\r\nThe meal plans and recipes are another fantastic feature. The recipes are not only healthy but also incredibly delicious, and the integrated grocery list feature simplifies the entire meal preparation process. Through BetterMe, I've learned about portion control, balanced nutrition, and the importance of a well-rounded diet.\r\n\r\nBetterMe also provides daily reminders and motivation, which is instrumental in helping me maintain consistency. The sense of community within the BetterMe user base is inspiring, and the ability to connect with like-minded individuals who share similar goals is an invaluable support system.\r\n\r\nIn conclusion, BetterMe is an indispensable tool for anyone seeking to improve their fitness and overall well-being. Since integrating it into my daily routine, I've seen remarkable results, from weight loss to increased energy and a greater sense of well-being. I wholeheartedly recommend BetterMe to anyone looking to make positive lifestyle changes. It's a comprehensive, easy-to-use app that can help you achieve your health and fitness goals effectively."

BetterMe 5 star review on 20th October 2023

Mr Bear

BetterMe 5 star review on 18th October 2023

Anonymous

BetterMe 1 star review on 29th June 2023

Corine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM. App charged me a full plan after I took off the auto renewal and canceling. I didn't have time to continue using so had to cancel. Their response was to send more add ons and options after I've expressed my initial cancelation was based on no time but cant refund what they charged. I didn't have any issues besides this and would never use again just based on that reason. Even though I took precautions...I was still charged. Id say be careful but that doesn't seem to make any difference. Apps that scam for additional monies.. not cool. I never have bad reviews but the customer service and help is terrible when dealing with this issue. They are quick to respond with no solution but more services to offer of the app. I didnt even really need the app and only wanted to just trial. Guess that what happens. Should have just gone to the gym!”

Helpful Report

Posted 8 months ago

Hello! Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 7 months ago

“I signed up for $19 and was charged $47!!”

Helpful Report

Posted 8 months ago

Hello! Thank you for your feedback. Please note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. We are available for your assistance daily. Kind regards, team BetterMe

Posted 8 months ago

“The worse app it is a scam don't give these people your card information you will be charge forever..”

Helpful Report

Posted 8 months ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe

Posted 8 months ago

“I cancelled my registration and they still charged me with no refund while i didn’t used the app”

Helpful Report

Posted 8 months ago

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please check your inbox and let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 8 months ago

“Be careful . When you make a payment to Better me your card is compromised It’s no safe .i credit card was used by thief, thanks to this better me . Thank God for bank insurance Never again”

Helpful Report

Posted 9 months ago

Hello! Thank you for your feedback. Please note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. Our team has already reached you via email and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team

Posted 8 months ago

“I am glad I read the reviews before subscribing.”

Helpful Report

Posted 9 months ago

Hello! Thank you for your feedback. We are sorry to hear that you have formed such a negative opinion about BetterMe beforehand. BetterMe is an app that helps you make positive changes in your physical and mental well-being. The app offers you lots of functions for a complex approach to your health. The plan is built according to all your choices from the questionnaire, your preferences, your fitness level, and current & desired parameters. We would appreciate you sharing your concerns at care@betterme.world. Looking forward to hearing from you. Kind regards, team BetterMe

Posted 8 months ago

“I tried the app in 2023 and haven't used it since then. However, they kept charging me due to auto-renewal. Yesterday, I noticed a charge for a new period and contacted their customer service to request a refund for the most recent charge. They declined my request and offered to extend my subscription instead. That's a joke. Be careful when using this app.”

Helpful Report

Posted 9 months ago

Hello! We are sorry for any inconvenience. Our team has already replied to your email and addressed your request. Please let us know if there is anything else we can do for you. Kind regards, team BetterMe

Posted 9 months ago

“You are scam .People please don't sure this. They will rip you.I asked them how it's work. Nobody answered but took many.”

Helpful Report

Posted 9 months ago

Hello. Thank you for letting us know about this situation. Our team is doing its best to reply to all requests in a timely manner and find the best possible solution. Still, we will need to find your email. When you contact our team, you receive an automated reply with a 7-digit ID number. Please update this comment and add this ID here. This way, we will find your request faster. Kind regards, team BetterMe

Posted 9 months ago

“Do not, do not subscribe to this program. I signed on for a 4 week program 8 months ago and they are still charging me. They have shown no accountability for refunding me my money. Don't do it--not worth the hassel and expense as I have to file a complaint with the Better Business bureau and my lawyer to reclaim the money. Stay away.”

Helpful Report

Posted 10 months ago

Hello! Thank you for your comment. Please note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 10 months ago

“I recently tried out the BetterMe app, primarily for its fitness tutorials, which I must admit were quite good. The instructions were clear and the workouts seemed well-designed to cater to different fitness levels. However, the pricing felt rather steep compared to other fitness apps on the market, which offer similar or even better features for less. After evaluating the cost versus benefits, I decided to cancel my subscription. Unfortunately, this is where my main issue with BetterMe began. Despite my cancellation, I continued to receive charges from them. This has been frustrating, and I am currently trying to get a refund!”

Helpful Report

Posted 11 months ago

Hello! Thank you for your feedback. We hope you have had a chance to check all app functionality to understand the value it brings. We offer different pricing options. If the subscription was successfully canceled, it could not be automatically renewed. Our team found your query and replied to your email. Please email us back so that we can find the best possible solution for you. Kind regards, Team BetterMe

Posted 10 months ago

“Better me will continue to keep charging your account after the trial period even after I called to cancel. I didn’t realize my PayPal was being charged for 7 months. I called to tell them I had cancelled and they said there was nothing they could do. Then they charged me again for April. Very difficult to get them on the phone and of course when you get them on the phone it is someone from China. Do not subscribe to this app.”

Helpful Report

Posted 11 months ago

Posted 10 months ago

“I have canceled the subscription so many times ! And better be continued to charge and renew it There is no one to talk to - emails get returned “it’s automated reply “ Worst thing ever. My only option is to call the bank and change my card Apps like this should finally be forbidden. It’s illegal to charge people money for something that’s canceled.”

Helpful Report

Posted 11 months ago

Hello! Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. Unfortunately, we could not locate your plan under the email address you provided us here. We would be grateful for your direct reply at care@betterme.world. This way, we will find your account, analyze the details and provide further clarification as well as a resolution. Kind regards, team BetterMe

Posted 11 months ago

“THIS IS A SCAM We never subscribed and have been billed for many months now. I have started a fraud investigation with my bank. DO NOT DO ANY BUSINESS WITH THESE PEOPLE”

Helpful Report

Posted 11 months ago

Hello! Thank you for taking the time to share your feedback on your experience with BetterMe. Please note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. The information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. We have also replied to you via email, kindly check your inbox. Kind regards, team BetterMe

Posted 11 months ago

“Very bad i was knowing am paying 26dollars and they later on deduct 41 dollars on top and up to now i haven’t received anything and no one messages back ‼️‼️😭😭😭 then you ask me was the delivery on time? What delivery really . I paid for nothing”

Helpful Report

Posted 11 months ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. We apologize for the delayed reply. Our team has already contacted you via email. Please check your mailbox. Kind regards, team BetterMe

Posted 11 months ago

“I have subscribed to this app and used it for awhile, however when I cancelled my subscription I was still charged and so I contacted my bank to cancel the payment and block further payments but months on betterme are still charging me under a different version of the same name. Do not subscribe unless you are ok with a huge amount of hassle and loss of money”

Helpful Report

Posted 11 months ago

Hello! Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. Our team has already reached you via email, kindly check your inbox. Kind regards, team BetterMe

Posted 11 months ago

“Scam 3 charged from bank all on same day and prior to trial finishing! Charges $29.99 & $94.99 & $24.99 all well within trial I had actually not even used it! Via PayPal!”

Helpful Report

Posted 11 months ago

Hello, Lynda! Thank you for your feedback. Please kindly note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. Our team has already reached you via email. Please check your inbox. Kind regards, team BetterMe

Posted 11 months ago

“Beware of this Company. This is a scam! I suddenly had money taken out of my bank via my PayPal Account with no authorisation and when I queried it, I found it was Better Me. It seems I took health quiz on Facebook (which was obviously very stupid of me) and this automatically links somehow to me opening a subscription on Better Me, completely without my knowledge or permission. They took £31 then tried to take £63!! and thankfully I got that stopped and refunded after long emails back and forth with them trying to tell me they had provided a service when they hadn’t and promising me extra health ‘challenges’ which I didn’t want. I never had a plan or an App from them and never wanted one. Be very careful with this company and health quizzes on Facebook, as I’m still left £31 out of pocket and arguing with them.”

Helpful Report

Posted 11 months ago

Hello! Thank you for your feedback. We would like to clarify that we do not have direct access to your personal details as well as billing details. We cannot bill you until you confirm the order from your side. After you confirm your payment, you receive a purchase confirmation letter with the very same details that include the promotional price with the price of a renewed plan, and other subscription details you may need for future reference. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 11 months ago

“The app stopped after 20 days, There is no option for stopping auto renewal. I was frustrated. Now they might charge for next month in auto renewal. Looks like a cheating or a trap.”

Helpful Report

Posted 11 months ago

Hello! Thank you for letting us know about the issue. We found your requests and replied to you directly via email. To make sure everything works fine, we would appreciate your further reply. Kind regards, team BetterMe

Posted 11 months ago

“I would give zero stars if I could as well. I ordered a plan for chair yoga, but did not get what I purchased. Right after I put in my card information a box popped up saying: There is a billing problem with a family member’s previous purchase. Ask the family organizer to Update their billing information, and a box for me to click “Okay”. I did not. This is before they would let me download the exercise plan. I consider it a scam. I have requested my money back. I would not recommend Better Me. To me, it is a scam. This was a exercise plan that you get on your phone.”

Helpful Report

Posted 1 year ago

Hello. Thank you for sharing the details of the situation. We are always glad to assist our customers with any arising questions or difficulties. Our team has already reached out to you via email directly, providing an explanation and instructions on how to access the app. Please check your inbox. Kind regards, team BetterMe

Posted 11 months ago

“I would give zero stars if I could. I cancelled subscription long before the free trial was over but noticed that they charged me for the monthly subscription of $50!!! I requested a refund only for them to say my request for a refund was not accepted. SCAMMERS! I will be disputing your charge through my bank!”

Helpful Report

Posted 1 year ago

Posted 11 months ago

BetterMe is rated 4.4 based on 1,299 reviews