BetterMe Reviews

Name: BetterMe
Address: Themistokli Dervi 39, 1st floor, Office 104, Nicosia, Nicosia District (Lefko?a)
Rating: 4.38

4.4 Rating 1,112 Reviews

85 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.4

Based on 1,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

Helpful Report

Posted 2 months ago

Hello there! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe

Posted 2 months ago

“Great customer service & super helpful! I wanted to try a different plan and they helped me switch to the wall pilates plan while still keeping my same info and not starting over.”

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Posted 2 months ago

Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe

Posted 2 months ago

“BetterMe customer service is amazing to work with! 10/10”

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Posted 2 months ago

Hello there! That is such a pleasant thing to say! We are happy to see you in our BetterMe family! Kind regards, Team BetterMe

Posted 2 months ago

“Terrible customer Service.”

Helpful Report

Posted 2 months ago

Hello! Thank you for your feedback. We regret to hear about your experience with us. As we can see, our BetterMe team has provided you with a solution. Please check your inbox and let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 months ago

“Thank you for canceling my next months payment. I pd for the first 28 days but I hope you re Not charging me the amount on the bottom of this page. I gave plenty of time to cancel. I loved the video but pulled a hamstring first couple days.”

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Posted 2 months ago

Hello Sue! Thank you for reaching out and we appreciate your feedback! We’re glad to hear you enjoyed the app. We hope to see you back when you’re ready! Best wishes, Team BetterMe

Posted 2 months ago

“Es una herramienta que te ayuda moral y físicamente en tu propósito para bajar de peso a mi si me ha sido muy útil pues yo tengo una vida muy sedentaria y al día de hoy después de casi 2 semana he bajado 3 kilos 👍🏽”

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Posted 2 months ago

¡Hola! Gracias por compartir tu opinión. Estamos muy contentos de ver que BetterMe es útil para ti. Y estamos seguros de que conseguirás tus objetivos personales de fitness. Sigue trabajando así de bien. Saludos cordiales, equipo BetterMe

Posted 2 months ago

“Excellent exercises, fast and competent support. I recommend BM 100%”

Helpful Report

Posted 2 months ago

Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. We are happy to see you in our BetterMe family! Kind Regards, Team BetterMe

Posted 2 months ago

“The absolute worst customer service ever. I couldn’t see my account in their website because apparently I hadn’t registered properly but of course $60 a month had no problem being deducted from my credit card. No phone number to contact directly, have to wait days to hear back then no help in the end. I really DON’T recommend. I do recommend Noom, better in every way.”

Helpful Report

Posted 2 months ago

Hello Allyson! Thank you for your feedback. Please be informed that an automatic subscription is a default option. That is why each user has an opportunity to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → My Profile → Manage Subscription). As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 months ago

“Very prompt and helpful to deal with. They handled my refund in no time!”

Helpful Report

Posted 2 months ago

Hello Lynn! Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you promptly. Your satisfaction means a lot to us! Kind regards, Team BetterMe

Posted 2 months ago

“I totally recommend it! I pay for an program for a month and forget to unsubscribe. But better me was very quick replying my mail and was very understanding. In a future I will get back to them for sure! Thanks 😊👍”

Helpful Report

Posted 2 months ago

Hello Melissa! Thank you for your feedback. We’re thrilled to hear you had a positive experience with our support team. We look forward to welcoming you back in the future! Kind regards, Team BetterMe

Posted 2 months ago

“After I ordered the subscription I determined it was something I probably couldn’t do (I’m 84). When I asked to cancel my subscription and asked for a refund, they immediately complied. The cancelled the membership and sent my refund. Very quickly too. I was very impressed”

Helpful Report

Posted 2 months ago

Hello Judy! Thank you for sharing your experience. We're glad to hear that our team was able to assist you promptly. Your feedback truly means a lot to us! Kind regards, Team BetterMe

Posted 2 months ago

“I tried this app and had used it for a while. I find it was useful, however when life gets in the way I find I no longer used it. I had forgot to disable the 'auto renewal' and when I got notice that my credit card was charged for the renewal I immediately contacted them via email to get a refund. I was refunded on the very next business day without any questions or 'guilty driven' convincing that I should keep the program. Will definitely use it again, when time permits.”

Helpful Report

Posted 2 months ago

Hello! Thank you for sharing your experience with us. We're glad to hear that our customer service met your expectations and that you found the app useful during your time with it. We look forward to welcoming you back whenever you’re ready! Best wishes, Team BetterMe

Posted 2 months ago

“Customer service was very diligent and proactive in answering my questions. Thanks!”

Helpful Report

Posted 2 months ago

Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe

Posted 2 months ago

“Idős nő vagyok, jelentős túlsúllyal. Sikeresen letöltöttem a programot, ez a székjóga számomra is elvégezhető. Először gondom volt a programmal, le akartam mondani az egészet, de szerencsére kaptam olyan tanácsot az Ügyfélszolgálattól, hogy minden rendeződött. Ajándékba még hosszabbítást is kaptam. Végig csinálom akkor is, ha ez nem segít a túlsúlyomon. De bízom benne, hogy jobb lesz.”

Helpful Report

Posted 2 months ago

Helló Anna! Köszönjük visszajelzését. Nagyra értékeljük, hogy jó hírt terjeszt a BetterMe-vel kapcsolatos tapasztalatairól. Biztosak vagyunk benne, hogy nagyszerű eredményeket fog elérni. Mindig itt vagyunk, hogy támogassunk az úton! Üdvözlettel, Team BetterMe

Posted 2 months ago

“I wouldnt even give it 1 star. Absolute garbage. Waited for 3 weeks for the item that arrived defective. Nobody responded to the email and I couldnt return it. The quality was garbage. Sizing was off. Do not waste your money, I’ve seen better quality on Shein.”

Helpful Report

Posted 2 months ago

Hello Rumiyya! Thank you for your feedback. We are truly sorry to hear about the issues you faced with your order. It’s important to us that our customers receive quality products and support. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 months ago

“Exercícios ótimos e atendimento mto profissional e gentil. Recomendo.”

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Posted 2 months ago

Olá! Nossa equipe fica muito feliz quando nossos clientes se sentem satisfeitos. Muito obrigado por compartilhar seu feedback positivo com outros usuários e conosco. Atenciosamente, equipe BetterMe

Posted 2 months ago

“Merci à l’équipe BetterMe d’avoir été à l’écoute et réactive lors de nos échanges, je recommande. Service efficace et sérieux, au delà du programme intéressant qui est proposé.”

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Posted 2 months ago

Bonjour Florence! Merci pour vos aimables paroles. C'est toujours un plaisir d'aider nos utilisateurs. Ensemble, nous formons une équipe ! Cordialement, Team BetterMe

Posted 2 months ago

“BetterMe change my plan!!! And I loved it.”

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Posted 2 months ago

Hello Ariana! Thank you for your feedback, and thank you for choosing BetterMe. We are always happy to help our users. Kind regards, Team BetterMe

Posted 2 months ago

“Didn't use the app as much as I'd have liked due to my own poor motivation but I liked it when I used t. I forgot to cancel the subscription but got refunded immediately with no hassle whatsoever. Thanks BetterMe”

Helpful Report

Posted 2 months ago

Hello there! Thank you for sharing your experience with us! We're glad to hear you enjoyed the app when you used it, and we appreciate your feedback about the refund process. Your satisfaction is our top priority! On our end, we would love to have you back. Kind regards, Team BetterMe

Posted 2 months ago

“Very helpful and nice team 🙂”

Helpful Report

Posted 2 months ago

Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe

Posted 2 months ago

BetterMe is rated 4.4 based on 1,112 reviews