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BetterMe Reviews

4.5 Rating 1,351 Reviews
87 %
of reviewers recommend BetterMe
4.5
Based on 1,351 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
I had an issue with not being able to pull up my video. Customer service got right back with me. It actually ended up being my misunderstanding. Great response time!
Helpful Report
Posted 3 months ago
Hello Linda! Thank you for your fantastic review! We're so pleased to hear that our customer service team was able to respond quickly and help clarify the situation. Your understanding means a lot to us! Best wishes, Team BetterMe
Posted 3 months ago
Love the app! The exercices are perfect for me. Plus they have a great costumer service. They replied really quickly. :)
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Posted 3 months ago
Hi Isabelle! Thanks for the great review! We're glad the exercises meet your needs and our customer service was helpful and fast. That's very important to us! Best wishes, BetterMe Team
Posted 2 months ago
Good customer services, they help me with a refund I requested.
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Posted 3 months ago
Hello! Thank you for your kind words! We're delighted to know our customer service team was able to assist you with your request. Your satisfaction is our priority! Best regards, Team BetterMe
Posted 3 months ago
after my email requesting a refund as my partner had passed, a refund was given straight away.
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Posted 3 months ago
Hello! We're truly sorry to hear about your loss. Thank you for sharing your experience with us. We're glad we could assist you during this difficult time. Take care, Team BetterMe
Posted 3 months ago
Enjoyed my time w/ Better Me. I would use it again & recommend it. It was helpful to be able to use the app at home, at the gym or while traveling. When I needed to cancel my subscription & get a refund I was able to do so. I will likely use the service again.
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Posted 3 months ago
Hello! Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your time with BetterMe and found it convenient to use in various settings. We can't wait to welcome you back when you're ready! Best wishes, Team BetterMe
Posted 3 months ago
Sorunumla yakindan ilgilenip hemen cozum urettiler .. olumlu yaklasiminiz hizli cevaplariniz icin cok tesekkur ediyorum
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Posted 3 months ago
Merhaba! Böyle olumlu sözler duymak çok hoş ve kullanıcılarımıza hizmet etmek her zaman bir zevk. Çok teşekkürler! Saygılarımızla, BetterMe Ekibi
Posted 3 months ago
Muito satisfeito com serviços prestados.
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Posted 3 months ago
Olá! Nossa equipe fica muito feliz quando nossos clientes se sentem satisfeitos. Muito obrigado por compartilhar seu feedback positivo com outros usuários e conosco. Atenciosamente, equipe BetterMe
Posted 3 months ago
Customer service was amazing! They responded to my query quickly with thorough responses.
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Posted 3 months ago
Hello! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and that we could assist you promptly. Your feedback means a lot to us! Best regards, Team BetterMe
Posted 3 months ago
Fast and efficient
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Posted 3 months ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 3 months ago
“Customer service was amazing. Very quick to respond and resolve my issue.
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Posted 3 months ago
Hello Barbara! We’re so glad to hear that you had an amazing experience with our customer service team! Your satisfaction is our priority, and we appreciate your kind words. Thank you for taking the time to share your feedback! Best wishes, Team BetterMe
Posted 3 months ago
הצוות היה נחמד ועוזר נורא !!
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Posted 3 months ago
שלום! זה מענג לשמוע מילים חיוביות כאלה וזה תמיד תענוג לשרת את המשתמשים שלנו. תודה רבה! בברכה, צוות BetterMe
Posted 3 months ago
Customer service is wonderful!
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Posted 3 months ago
Hello! Thank you for your kind words. It is always a pleasure to help our users. Together we are a team! Best Regards, Team BetterMe
Posted 3 months ago
Customer service was amazing. Very quick to respond and resolve my issue.
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Posted 3 months ago
Hello! Thank you for your fantastic review! We’re happy to know that our customer service team was able to assist you quickly and effectively. Best regards, Team BetterMe
Posted 3 months ago
Really great customer service! Thanks a lot
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Posted 3 months ago
Hello Ophelie! Thank you for your fantastic review! We're delighted to hear that you received great customer service. Your kind words motivate us to keep delivering the best support possible. Warm regards, Team BetterMe
Posted 3 months ago
BetterMe was speedy with their responses concerning in-app exercises.
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Posted 3 months ago
Hello! Thank you for the fantastic review! We’re so glad to hear that you found our responses speedy and helpful regarding the in-app exercises. We appreciate your kind words! Best wishes, Team BetterMe
Posted 3 months ago
I cannot testify any impact the App had on my life due to not really trying. What I can say though, is that the customer support is very helpful and straight forward. I had an issue with my Payment plan and requests were being answered within an hour plus the issue has been solved to my complete satisfaction.
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Posted 3 months ago
Hello Nils! Thank you for your thoughtful review! We’re glad to hear that you had a positive experience with our customer support team. It’s great to know they were able to assist you promptly with your payment plan issue. Best wishes, Team BetterMe
Posted 3 months ago
I wasn’t able to take full advantage of the features of the app due to my location but the customer care team quickly processed a full refund when I explained my circumstances. I was extremely impressed by their speedy and helpful service!
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Posted 3 months ago
Hello! Thank you for sharing your experience with us! We’re delighted to hear that our customer care team was able to assist you promptly and that you were impressed with their service. Your satisfaction is our priority, and we appreciate your understanding of the situation. Best wishes, Team BetterMe
Posted 3 months ago
Got a refund when their policy stated I couldn’t due to unforeseen conditions. Very pleased with customer service!
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Posted 3 months ago
Hello! Thank you so much for your fantastic review! We’re thrilled to hear that our customer service team was able to assist you with your request. Your kind words motivate us to keep delivering excellent support. Best wishes, Team BetterMe
Posted 3 months ago
Bonne communication avec l’équipe! J’avais besoin de faire un changement et tout s’est fait rapidement, même si c’était pendant le week-end!!! Très très satisfaite!
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Posted 3 months ago
Bonjour! Notre équipe est très heureuse lorsque nos clients se sentent satisfaits. Merci beaucoup d'avoir partagé vos commentaires positifs avec d'autres utilisateurs et avec nous. Cordialement, l'équipe BetterMe
Posted 3 months ago
Quick and helpfull assistance
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Posted 3 months ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 3 months ago
BetterMe is rated 4.5 based on 1,351 reviews