Better World Books Reviews

Name: Better World Books
Rating: 4.58

4.6 Rating 299 Reviews

89 %

of reviewers recommend Better World Books

Company Reviews

Questions

Metrics

4.6

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Better World Books made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Better World Books 5 star review on 3rd June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I should know better. This is, I believe, the fifth time I have ordered from BWB only to be informed within a short space of time that the book I ordered was not available. Very poor management. This time, Better World, NEVER AGAIN and so I will advise my book circle of friends.”

Helpful Report

Posted 8 months ago

“Quick service and very good quality books!”

Helpful Report

Posted 8 months ago

“For buying used books and having them shipped to Canada, there is no cheaper/faster service.”

Helpful Report

Posted 8 months ago

“Impossible to remove price stickers on spines without ripping the book jacket/cover”

Helpful Report

Posted 8 months ago

“Received earlier than expected & read now and passed on to a family member 😊”

Helpful Report

Posted 8 months ago

“Book arrived as promised and on time. Very pleased.”

Helpful Report

Posted 8 months ago

“I can get books I can't find anywhere else! And your prices are great!”

Helpful Report

Posted 8 months ago

“Another order promptly filled. Very happy.”

Helpful Report

Posted 8 months ago

“I’ve always enjoyed shopping at Better World Books and this time was no different. I can always find what I’m looking for!”

Helpful Report

Posted 8 months ago

“Over the years, I have always had outstanding service from Better World Books. The books arrive in a timely manner and are always in the condition described. It a great!!!”

Helpful Report

Posted 8 months ago

“Made a purchase on a Wednesday giving an incorrect delivery. Notice my error immediately and sent communications to them (within 3 minutes of placing the order) with the correct delivery address. I received no response so I attempted to cancel the oder. Received an instant response stating that the order couldn't be canceled as it had already been "picked and packed". This was within 30 minutes of placing the order. Three hours later, I sent another message asking for confirmation of the new/correct delivery address. No response until two days later on Friday saying it was too late to change the address. There are plenty of reliable book selling sites online. Better World Books is not one of them.”

Helpful Report

Posted 8 months ago

“I purchased a book set from them. Shipping was very slow. When I finally received the item it was not the book set that was pictured on their website. It was an entirely different set. When I reached out to customer service they told me I shouldn't have purchased based on the photos they advertise as they may not be accurate. They only offered a refund but I would have to pay return shipping. I'll stick to sellers that actually use photos of the items they are selling. I've purchased countless books over the years, the majority of them online. This is the first time I've experienced this.”

Helpful Report

Posted 11 months ago

“Useless. Wait more than 30 days for books to arrive and you're old - "Too late - sorry. Not our problem."”

Helpful Report

Posted 1 year ago

“Received my book within the time frame, good condition and will use Better World Books again..”

Helpful Report

Posted 1 year ago

“Compré un libro con la condición de que su estado era "Usado-muy bueno". Cuando me llegó el paquete venía simplemente en una bolsa de plástico. El libro está super usado, de biblioteca. Muy mal estado. De antemano, había pagado los gasto de importación, pero al llegar el libro a España, volvieron a comprar los impuesto de importacíon, 4 euros... Total de la compra 20 euros. No volveré a comprar en esta tienda.”

Helpful Report

Posted 1 year ago

“I ordered from them twice. No email order confirmation or cancellation. A credit card check revealed orders were processed & later refunds issued. Will not purchase from them again.”

Helpful Report

Posted 1 year ago

“They would not refund my purchase (books never arrived) because I waited longer than 30 days to notify them. Customers should be notified of this policy when making a purchase.”

Helpful Report

Posted 1 year ago

“FORGERY! The book sent was NOT the one listed! It was totally misrepresented!. The book inside the (correct) cover was not legit! It was a bunch of recipes from who knows where! Law Suit very posible when I send this to the author! This is a disgraceful company with deceptive practices. I will never buy from this company ever again.”

Helpful Report

Posted 2 years ago

“Totally misrepresented their book. I knowingly purchased an ex-library edition however it was supposed to be a hardcover edition in Very Good condition. It was listed among all the other copies available listed by the First Print publisher. They sent a Large Print edition not an original published copy. They say it was there in the listing - read the fine print - the ISBN was listed - I was supposed to check that the number was correct - they used the incorrect photo for the item which would have said large print as well - disgraceful company with deceptive practices. Never buy from this company.”

Helpful Report

Posted 2 years ago

“Worst experience of my life with shipping service. Books were not in stock when company was going to ship my product. Finally, they shipped a few books they could find. It has been almost a month (over 20 days) since I placed the order, and I still don't have my books. Found out today, after watching tracking number that the shipping label came off and now USPS can't deliver the package. So, it doesn't look like I will get the books they were supposed to be sending.”

Helpful Report

Posted 2 years ago

Better World Books is rated 4.6 based on 299 reviews