Name: Betway
Rating: 1.66

“I joined betway in jan 2019 for a bit of fun I deposited about nine times however when I checked my bank statement there were double or even triple amounts taken each time a total of 42 transactions and 1425 total amount taken. When I raised this as a formal complaint they said it was due to delayed payments. On one day they took 21 amounts . I stopped playing on the 21st and they took a further x3£35 which I never agreed. I am taking it to a higher level but they have cancelled my account and made me feel like a guilty person which I am not. I advise people not to deal with them and if you do then monitor your withdrawals”

Helpful Report

Posted 5 years ago

“I've spent £1000s on betway recently won £250 went to withdrawal it 78hrs still in my account prosseing. 5 days later still no payment once I get my monet. I'm closing my account shocking bad service 😣”

Helpful Report

Posted 5 years ago

“Dubious promotions - do not fall for their free bet promotions. They are a real waste of time. Here' my story of falling for their enhanced odds sign-up promotion at the weekend.... 1. You have to open an account with £10 - fair enough 2. You then get enhanced odds of 33-1 - sounds good! 3. Any winnings will be paid in Free Bets - ok, thats usual 4. Only£1 of your £10 bet actually gets the odds - a pity, but ok 5. Your horse wins at enhanced odds - show me the money! 6. You can't find the free bets. Anywhere! - going mad? 7. Speak to customer service. - they say try again after the weekend. - Ok, if I must. 8. Customer Service email to say they've given you the wrong promotional free bet. - Still cant see any free bet! 8. Speak to another customer service agent. He says you have to 'unlock' you free bet by betting the same value of the winnings (£33) on a new bet - giving up the will to live now. Close my account please!”

Helpful Report

Posted 5 years ago

“WOW WHAT A SCAM BEWARE PEOPLE DON'T BE FOOLED BY THEIR PROMOTIONAL OFFERS READ TERMS AND CONDITIONS FIRST BEFORE YOU JOIN THEM !!! THEY WILL FIND A WAY TO SCAM YOU EITHER WAY!!”

Helpful Report

Posted 5 years ago

“I joined Betway thinking it was one of the best sport betting sites out there with there amazing FREE BET OFFERS, but offer are a TRICK they play on people to loose our money on their site. Everything was fine as long as i loose my deposit money and the free bet they gave. but in December I managed to win some money from my FREE BETS. And that was the end of my FREE BET OFFERS. They restricted my account from receiving any promotional offers at all. I was so disappointed with there approach, i tried to get through to their customer support service several times but only thing they could explain to was that the decision was made by SENIOR TRADERS of Betway, "they don't know the reason for this decision" and it cannot be overturned. they would not put me through to a manager who might know the reason for this "DECISION" there customer service is assistants are who work from home with no formal qualification, the only thing they can say is that they cannot help with anything and they would not put me through any management department to speak as such thing doesn't even exist. Their FREE BET OFFERS are just a BAIT to attract customers and eventually restricts account from receiving ANY OFFERS after joining them and would not give any REASONS for this decision. They would say that this was in the TERMS AND CONDITIONS when we join them. I am not being funny but their OFFERS are highlighted in BIG letters and banners in their site but the TERMS AND CONDITIONS are written in very small letters that someone would need special glasses to read them. who knows if they altering our TERMS AND CONDITIONS after joining them? VERY MISLEADING CUNNING AND SCAMMING, THEY WILL RESTRICT ACCOUNTS IF THEY THINK PEOPLE ARE WINNING OF THEIR SITE WOULD NOT GIVE A REASON FOR THE RESTRICTION AND BLAME IT ON TERMS AND CONDITIONS. VERY POOR CUSTOMER SERVICE NO MANAGEMENT DEPARTMENT. I even tried to email their CEO about why they restricted my account receiving any offers. and the only reply i got from them was the same thing over and over again. BETWAY SUPPORT SENIOR TRADER LOOKED INTO MY ACCOUNT AND MADE A DECISION TO RESTRICT IT FROM GETTING ANY PROMOTIONAL OFFERS AND WOULD NOT GIVE ME A REASON AND CANNOT BE OVERTURNED AND THEY ARE ALLOWED TO DO THAT WITHOUT A REASON ACCORDING TO THEIR TERMS AND CONDITIONS. WOW WHAT A SCAM BEWARE PEOPLE DON'T BE FOOLED BY THEIR PROMOTIONAL OFFERS READ TERMS AND CONDITIONS FIRST BEFORE YOU JOIN THEM !!! THEY WILL FIND A WAY TO SCAM YOU EITHER WAY!!”

Helpful Report

Posted 5 years ago

“I joined Betway thinking it was one of the best sport betting sites out there with there amazing FREE BET OFFERS, but offer are a TRICK they play on people to loose our money on their site. Everything was fine as long as i loose my deposit money and the free bet they gave. but in December I managed to win some money from my FREE BETS. And that was the end of my FREE BET OFFERS. They restricted my account from receiving any promotional offers at all. I was so disappointed with there approach, i tried to get through to their customer support service several times but only thing they could explain to was that the decision was made by SENIOR TRADERS of Betway, "they don't know the reason for this decision" and it cannot be overturned. they would not put me through to a manager who might know the reason for this "DECISION" there customer service is assistants are who work from home with no formal qualification, the only thing they can say is that they cannot help with anything and they would not put me through any management department to speak as such thing doesn't even exist. Their FREE BET OFFERS are just a BAIT to attract customers and eventually restricts account from receiving ANY OFFERS after joining them and would not give any REASONS for this decision. They would say that this was in the TERMS AND CONDITIONS when we join them. I am not being funny but their OFFERS are highlighted in BIG letters and banners in their site but the TERMS AND CONDITIONS are written in very small letters that someone would need special glasses to read them. who knows if they altering our TERMS AND CONDITIONS after joining them? VERY MISLEADING CUNNING AND SCAMMING, THEY WILL RESTRICT ACCOUNTS IF THEY THINK PEOPLE ARE WINNING OF THEIR SITE WOULD NOT GIVE A REASON FOR THE RESTRICTION AND BLAME IT ON TERMS AND CONDITIONS. VERY POOR CUSTOMER SERVICE NO MANAGEMENT DEPARTMENT. I even tried to email their CEO about why they restricted my account receiving any offers. and the only reply i got from them was the same thing over and over again. BETWAY SUPPORT SENIOR TRADER LOOKED INTO MY ACCOUNT AND MADE A DECISION TO RESTRICT IT FROM GETTING ANY PROMOTIONAL OFFERS AND WOULD NOT GIVE ME A REASON AND CANNOT BE OVERTURNED AND THEY ARE ALLOWED TO DO THAT WITHOUT A REASON ACCORDING TO THEIR TERMS AND CONDITIONS. WOW WHAT A SCAM BEWARE PEOPLE DON'T BE FOOLED BY THEIR PROMOTIONAL OFFERS READ TERMS AND CONDITIONS FIRST BEFORE YOU JOIN THEM !!! THEY WILL FIND A WAY TO SCAM YOU EITHER WAY!!”

Helpful Report

Posted 5 years ago

“Utter scam company. I have to repeatedly phone them to credit my account both for Free bets for horse coming second and for the Best Odds Guaranteed differences. They still haven't paid from last week even though they, 'absolutely guaranteed' me they would! Betway?? More like Stayaway! Too much trouble, look elsewhere.”

Helpful Report

Posted 6 years ago

“Use more reputable companies like bet365 Betfair etc....a cheap company will try any tactic yo Rob you . they have took out an unauthorised payment from my account and won't admit it and just stalling the query by inconsistent information.have contacted bank but seems unfair having to chase your own money when it was taken from my card.be aware.....”

Helpful Report

Posted 6 years ago

“You said my bet was a loss and I had to email. Facebook and Twitter to get it corrected”

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Posted 6 years ago

“Had to email. Facebook and Twitter to get payed out on a bet that Betway. Said was a loser”

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Posted 6 years ago

“Terrible company. I used with no probs for a few months..Paid in £10 in to my account using my wifes card for convenience..Won £60, but 3 days later they removed the £60 with no explanation. On contacting they said it was a card used not in my name. Why not just refuse payment from all cards not in a/c holders name if thats the case..? Customer services rude, and unhelpful..just told me its in t&cs. Would never use again. Have closed account and 2 friends have done the same after hearing this.”

Helpful Report

Posted 6 years ago

“Don't bet with these sharks they will STEAL your money if you win Steve Sparrow [Reference: spuggy1967] Dear Mr Sparrow, Thank you for contacting Betway Customer Care. Complaint Summary We received your complaint whereby you state your dissatisfaction that you have not received your withdrawals totalling £208.50. Betway’s Response Having conducted a thorough review of your account, we regret to inform you that a decision was made by senior management to close your account and confiscate the £300.00 withdrawal.”

Helpful Report

Posted 6 years ago

“Poor customer service...closed account after 3 days.”

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Posted 6 years ago

“dont ever use this company, I took up the offer of the £30 free bets if you bet £30, not only are they refusing to pay the £55 I wo they are also refusing to give me the £30 I pit in back. this is illegal and they are breaking the law. DO NOT PUT ANY MONEY IN THIS COWBOY COMPANY”

Helpful Report

Posted 6 years ago

“Avoid like the plague! My wifehad her account for 3 months. Seemed OK until she tried to withdraw. Was asked for proof of ID and address. Sent it. Nothing for 2 weeks. Then email saying that proof of address was more than 3 months old. So? If they want something more recent they should say up front. Sent an up to date version of bank statement - cropped to hide transaction details.. Nothing for over a week, until she livechat them, asking why. They call me and say the bank statement needs to be in pdf format. Sounds like a stalling tactic - sent a pdf versio nwith nothing hidden, Still nothing. I wait another week, livechat them again. Get apologies, and some patter about backlog in their investigations. I'm starting to smell a rat.. Finally get an email, sating account is locked. It has over £300 in it. Looking into legal costs of recovering her money, and spreading the word to ensure that no one I know (or anyone else) falls for this.”

Helpful Report

Posted 6 years ago

“Betway = Scamway. This company is an organised crime run by legitimate scamsters. Stay away. Update two : After the verification which was initiated by me almost 6 days back and withdrawal 4 days back, my money hasn't been credited yet. All that has happened till now is verification mails was intentionally delayed ( Gmail confirmed it ), one phone call was organized where I was deceived by saying that all my documents are in-tact and no further verification is necessary, after this promise : address document was requested two days after the verification, after all this one of the support member promised that I'll receive my money on Monday ( screenshot of that is on record ). the other support member promised I'll receive it on Tuesday ( phone call is on record ). After all this deception, intentional delay and harassment, money hasn't been credited yet.”

Helpful Report

Posted 6 years ago

“Great betting site lots of free bets. I won £2450 withdrew the money onto two different cards both registered to betway 11 days later I’m still waiting for the payment. I have spent a total of 3 hours on hold. Cut off twice within no return call. Spent 4 hours on online chat and I’m still no closer to finding out what has happened to my money. They keep saying the payment has been processed but it clearly hasn’t. I have requested to speak to a manager but that has never happened. Disgusting customer service. They are happy to take your money but don’t want to pay it back to you. Once I receive payment I’ll never use them again I don’t trust them anymore.”

Helpful Report

Posted 6 years ago

“For no reason at all the send me an email saying I was not eligible for any free bets or bonus any more , so much for the fun of the game logo . And said the decision was final and could not be over turned , would have been nice if they had even contacted me before hand to explain why even .”

Helpful Report

Posted 6 years ago

“Really confused and disappointed by this company. I only signed up with them 1 week ago after a recommendation from a friend who uses them for horse betting. I only bet on horse betting and football occasionally the odd other thing if I feel like it and after 1 week my account was suspended. I have absolutely no idea why and they wouldn't give me any explanation whatsoever - only that it was a final decision and there is no way to appeal! Absolutely ridiculous behaviour - I have no idea what I did wrong!”

Helpful Report

Posted 6 years ago

“Betway refuse to pay my returns for predicting Defensa y Justicia win 0-1 in first half against Godoy Cruz.”

Helpful Report

Posted 6 years ago

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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