Betway Reviews

Name: Betway
Rating: 1.66

1.7 Rating 496 Reviews

16 %

of reviewers recommend Betway

Company Reviews

Questions

Metrics

1.7

Based on 496 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

0808 238 0056

Email:

support@betway.com

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Betway 1 star review on 19th November 2024

Frosst905. Andre Betton

Betway 3 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not used the account for a number of months as I couldn’t supply the correct address requirements. I finally had the account reactivated, lost a number of times on horses on a Saturday afternoon, then had a little winner and cashed out. All of a sundown I have an email to say I’m no longer elegible for promotions! Why offer promotions if you don’t like people using them! Would advise not to use.”

Helpful Report

Posted 4 years ago

“DONT USE THEM. played for a week and a half and made 9k off a 1k deposit. when i went to withdraw they shut down my account and took all my money. wont give me a reason why and say the decision cannot be overturned. Same thing has happened to so many people. they are nothing but scammers.”

Helpful Report

Posted 4 years ago

“DONT USE. they are nothing but scammers. Deposited 1k into my account and made around 9K off it in a little over a week. When i went to withdraw some of it they gave me 200$ and then shut down my account. Wont give me a reason why and wont give me my money. STAY AWAY. they been doing this to a lot of people lately just look at other reviews.”

Helpful Report

Posted 4 years ago

“DO NOT USE I joined betway played the same slot, Masks of fire, I have played the same game elsewhere, I was playing it when 9 masks came in, a win of £800 but it stopped and then two moved on leaving me 7 masks a win of £40, I took this up as a complaint with betway and they say it was a WiFi connection problem on my end, such rubbish. I have played the same game elsewhere, they also haven't supplied me with chat logs. Awful customer service in fact diabolical Completely corrupt site. DO YOUR SELF A FAVOUR AND STAY AWAY”

Helpful Report

Posted 4 years ago

“Unbelievable never had issues with betway then out of blue gets email telling me that im know longer entitled to free bets or any offers but still feel free to bet with them and im not allowed to appeal or ask why disgusting .”

Helpful Report

Posted 4 years ago

“hello, I want to share the experience of the beta in betvey, I do not recommend this company, since I won the amount of money a year and a half ago and did not receive it that way, when they call the company they say that waiting for the money will be 5 years”

Helpful Report

Posted 4 years ago

“Absolutely worst casino I ever played I got the jackpot on a slot game Masks of fire, the game allows you to stop at random or let the slots run, I let it run and 7 makes came in then the other two giving me a win of £800 then it jumped and left me with 7 a £60 win, I spent £700 in a week just to see if the jackpot comes up, yes it did and must be fixed to move on, completely corrupt, I contacted betway about this to basicly deaf ears, I have reported my whole findings to the gambling commission, and under no circumstances would I recommend betway casino to anyone, avoid at all costs guys, completely corrupt and a con.”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague They validated the account, money was placed on it, a bet was won Asked for further validation, it was provided They now say they are confiscating the funds and refuse to pay. They will not give a specific reason I am not sure if they are legally allowed to steal money in this way but I have now passed it on to my solicitor After checking the Internet I have discovered my situation is far from a one off. This is very disturbing Do not bet with this company and warn others not to do the same Joan”

Helpful Report

Posted 4 years ago

“Avoid! They don’t pay you when you win! I have won £7,010 and it is still on hold a week later! I have received over 10 emails from BETWAY asking repeatedly for the same information I have already sent! NO one is wiling to help! I am gathering media and reporters national and international to expose this company until I receive my funds! If you have suffered contact me so you can share your story as well. I am also planning a protest outside there London Head Office in Camden.”

Helpful Report

Posted 5 years ago

“I attempted to make a £10 withdrawal, betway are now saying they first need proof of identity. Why didn't you need proof of identity to take £30 deposit from my VISA Debit Card and why don't you just put the £10 withdrawal back there? MY VISA ACCOUNT IS PROOF OF MY IDENTITY BECAUSE ONE CAN'T GET A VISA CARD WITHOUT IT AS YOU WELL KNOW. I use a number of of online betting sites and I have never known the likes of this blatant theft tactic.”

Helpful Report

Posted 5 years ago

“Unfair behavior. Absolutely not recommend!”

Helpful Report

Posted 5 years ago

“Rupi1985 ref no-- 0002213000149 Rupi1985 reference no-- Withdraw inquiry Reference Number:0002213000149 still waiting for response after3 days submitting my 1-bank account statement. 2-Driving license., 3-Mastercard card statement,4- b.c government service card copy,5-my resp account statement, already submit 6-my passport copy 2 months ago, 7-my pay stub copy, waiting for payment from last 10 days still on processing commenced not saying anything yet just waiting for final response. shared my honest review with proofs. Bcoz this is my 100% honest review and information. I moved to betway from bet365 I have 5 years experience with bet365 now I m with betway from 1 year continously. Money doesn't matter here it's a game of excitement I already lost 1000$ in 3 months here. But my question is how many proofs need to inquiry 7 Canadian government issued fresh documents and ID 's . Common dude. I already pass kyc 2 times . 2years ago and 2 months ago. They are reviewing so wait that's why my rating is average . Please betway I m little scard bcoz reviews I see here people's experiences mostly withdrawal problems like I m facing now. Anyways I m sharing my experience like everyone. So thanks .”

Helpful Report

Posted 5 years ago

“Will not accept proof of address and are witholding winnings. Fraudalent company.”

Helpful Report

Posted 5 years ago

“Hi. I owned a Betway account for a couple of years had all the necessary verification done. Overall I would have lost thousands in them couple of years but sure that's the gamble..on 31st July there I withdrew the small sum of £100 and to this day I still await it. They asked for 3 months of wageslips asked me where I worked how I funded my gambling do i receive bonuses and 3 months of bank statements.i sent it all in but they refused screenshots of my bank statements! Said they wanted pdf which I couldn't quite do. I was actually disgusted having to send in these personal bank statements as I used the same account with them from when i joined. My question is what right do they have to hold my £100? Why them? Even if I refused all the requests(which I didn't) why should they steal my money? People I am telling you all avoid these absolute gangsters at all costs. They sponsor football and horse racing for millions yet steal my money??? How is this allowed to happen? Please please do not open an account with them as their staff are also as ignorant as you will ever see...BETWAY are THIEVES. I swear to you all.”

Helpful Report

Posted 5 years ago

“Very odd company. They suck you in with their promotions and when you use them, they randomly ban you from using them with no explanation. I rarely even win so I’m not sure why I’d be restricted. I only use betway because of the sometimes good promotions, but it’s a load of rubbish without them. Will head back to Betfair I think.”

Helpful Report

Posted 5 years ago

“Refunds have all of a sudden gone missing 560 pound what a joke”

Helpful Report

Posted 5 years ago

“Well i was in good relationships with betway since today i lost sport bet because i placed under 6.5 goals and fuulltime score was 3:3 būt in overtime game ended 3:4 today i placed that one team will score at least 2.5 goals they scored 3 goal in over time. Bet lost because it was scored in over time. This dont make any sense so i told that to support they just answered that i need to read rules, when there was just 2 overs over and under and team scored 3 goals būt it counts as under 2.5 thats sick.”

Helpful Report

Posted 5 years ago

“ine been on this site now for 4 weeks never took any money out ive played on a few sites and got to say its the worse one ive played they had extra chilly asa new game lost 400 on 10 pound bonus spins and out of the 400 plus on this game I got 24 spins twice and the times wins most went to 17 ive had 28x 30x on other sites very very poor site keep away”

Helpful Report

Posted 5 years ago

“Felt I had to let fellow gamblers know this. I like to play the slots. Won big on Wishmaster and the game just froze. funds never went into my account which was well into four figures. Funnily enough this game for some bizzare reason this game has now froze. the only one btw. Thats 2 weeks now tried different browsers phone tablet etc. NOTE THIS.... you cannott get in touch with this company by phone. Every number is dead. I leave this post to go and delete my account. Betfair and Skybet all day long folks.”

Helpful Report

Posted 5 years ago

“Quite possibly the worst betting site I have ever used, I am astonished at how they have taken 12 days to process my withdrawal, and am really upset the way that I have been treated and promised different things from their live chat team when I have had to go on live chat over 20 times chasing them around the past week. At this point in time I will complain to trading standards as this is barbaric behaviour”

Helpful Report

Posted 5 years ago

Betway is rated 1.7 based on 496 reviews