Betway Reviews

Name: Betway
Rating: 1.66

1.7 Rating 498 Reviews

16 %

of reviewers recommend Betway

Company Reviews

Questions

Metrics

1.7

Based on 498 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 238 0056

Email:

support@betway.com

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Betway 1 star review on 19th November 2024

Frosst905. Andre Betton

Betway 3 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been waiting for an agent 3 hours. You are the worst betting house. No wonder you have the worst reviews.”

Helpful Report

Posted 10 months ago

“I opened an acc but then when I tried to login my password was rejected. When I emailed them the reply I got was thay they no longer monitor the emails and sent me via customer support on system. Tried that and you just end up going round in circles getting nowhere. There is no real help for customers you are left in the lurch. Betfair seems to be the best out of the three I've found. Betfred just as bad.”

Helpful Report

Posted 10 months ago

“I cant get my withdrawal. They said they would direct message me after complaing on trustpilot and I got no message. They owe me 300$. Their help on the site is nonexistent. I have spent over 5 hours in the chat room multiple times to no avail. It always kicks me out before I can talk to someone.”

Helpful Report

Posted 10 months ago

“I can’t believe they let this site continue to scam people. If you win over a $1000.00 then they don’t pay you your money. Had it done recently to a few friends and now it happened to me, they even banned me from the site. BIG SCAMMING BETTING SITE.”

Helpful Report

Posted 10 months ago

“What a scam this company are vile they take and take your money you can not speak to a human you go to the bot service they cut you off Your withdrawal shows processed next day changes to processing a week now and no withdrawals what a joke”

Helpful Report

Posted 10 months ago

“This is a total scam! They never paid my money.”

Helpful Report

Posted 10 months ago

“Worst site ever owe me 365 the last month no problem taking my money though also there customer service will not reply I’ve waited countless hours in their live chat and sent emails,nice way to treat your coustomers thanks Betway??????????”

Helpful Report

Posted 10 months ago

“This is the worst on line betting company ever !! Take your money no problem try to withdraw a huge issue. How where they allowed to operate in Canada ?? Do not deal with this company you will regret it big time !!!”

Helpful Report

Posted 10 months ago

“Extremely unpleasant experience with Betway. They have owed me money for almost a month now and they keep giving me excuses instead of paying me the money the owe me. I’ve heard many similar horror stories about Betway. They have no problem taking your money but when it comes to paying your money out, they give you the run around of a lifetime. Would never recommend this site to anyone as their customer service is appalling and they will tell you they’re working on it and never get back to you. They claim they will review your account but they don’t. They claim they did what they were supposed to but they give you the biggest run around. Stay away ! Do not believe anything they tell you. Will update in a few days and let you know if I ever get the 300$ that’s owed to me . Update: Betway asked me to reply to their private message with more info (after already contacting them with my info 10+ times and answering all of their questions, and then when I do, they say the same thing as before. Still haven’t sent me the money they owe me… more run arounds! So ridiculous. Just send me the 300$ you owe me.. why do you treat your customers this way Betway? Unacceptable . They continue to tell me they will contact me with an update but I constantly have to follow up and every time I follow up I get the same useless response with 0 resolution. I am really hoping Betway does the right thing and expedites the 300$ owed to me. Will provide an update if they resolve the issue. Currently still unresolved. EXTREMELY frustrated with Betway (owned by supergroup - holdings company) to say the least. Robbery. Update #2: still no progress. Betway has given me the same excuses and run around they have for weeks. Has anyone else run into this kind of scam with Betway? This is insane. They will easily take your money but when it comes time to pay you what you’re owed they make you jump Through hoops and give you delay after delay. All trust is lost with Betway. Would not recommend them To anyone unfortunately unless you want your money taken ! I will not stop telling people about my terrible experience until the issue is fully resolved and they have provided me the 300$ they owe me. I will provide an update if they ever give me the money that is owed to me. I highly doubt it will Happen as they keep telling me the same lies every day . Worst experience I’ve ever had with a sports betting app.”

Helpful Report

Posted 10 months ago

“Still waiting on my withdrawal for 19th jan, they said couldn’t pay me my money with existing card I deposited with. It has worked fine on other occasions. Told me to add another card and deposit money to activate it. I still havnt received any money , now they are saying my login details are wrong . The only thing thats wrong is Betway. They need my winnings more than me by the sound of things. Betwest29”

Helpful Report

Posted 11 months ago

“One of the worst betting site out there, by far the worst, deposit $50 didn’t log in for 2 weeks, tried to login after, account was locked, telling me my user password was not valid what kind of garbage is this…. A real scam”

Helpful Report

Posted 11 months ago

“Fucked Casino ever”

Helpful Report

Posted 11 months ago

“Scammers!!!!! Period”

Helpful Report

Posted 11 months ago

“This company have bad customer service system. No one reply on my emails. The phone number isn't in service. They have few customer service agents or they have a lot of customers who have issues that they need to discuss and as a result of that, I had to wait 2 hours and 3 hours on the next day to get my issue solved but I couldn't talk to any agent for the deposit that I made on Feb 2, 2024 and It's been credited to my account yet (today: Feb 9, 2024)”

Helpful Report

Posted 11 months ago

“Initially enjoyable, lost more than won, but I play for the enjoyment, so the loss isnt an issue, Betway though, even so often, money would dissappear randomly, when I checked, bets were being lost when I was out of games”

Helpful Report

Posted 11 months ago

“Absolutely shocking can't withdraw after depositing , noone to contact tried email . Live chat doesn't respond just says don't understand and all in all bad experience. Unless I'm contacted I will be taking it to gambling commission it's mot alot of money but its the principle. Rockin68”

Helpful Report

Posted 11 months ago

“I've been trying to get my withdrawal since 18th of January it saying I need to deposit first but I have deposit with my card its the card I used to win my funds trying to get hold of any from your team is a nightmare I was in the queue for 5 hours to be cut off help van you help me get my withdrawal”

Helpful Report

Posted 11 months ago

“Absolute shambles of a company, please everyone write to the gambling commission and gambling commissioner to get this so called licensed betting company investigated. They won't pay withdrawals, requested to card deposited on can't do it, sent in details for swift bank referral won't do it, have managed to delay withdrawal now removed my pending withdrawals and money not re credited to my account. Please do not use Betway or give them any money they will take what they can and not honour winnings joke of a company”

Helpful Report

Posted 11 months ago

“I have waited 8 hours for somebody to answer on chat about my winnings got to 1 in the queue and cut me off I carnt get no further on all I want is my winnings”

Helpful Report

Posted 11 months ago

“Do NOT use this app. A complete scam and absolute scumbags. Used their welcome bonus, did exactly what they asked, never gave the bonus and I literally tried for 3 weeks to get in contact and couldn’t. The phone is useless, it’s always “busy” and to call back. Chat goes nowhere and it says if you send in an email they will get back within 24-48 hours. Sent two in over 2 weeks and nothing. A complete joke”

Helpful Report

Posted 11 months ago

Betway is rated 1.7 based on 498 reviews