Hi there,
We sincerely apologize for the delay in processing your order, and we understand the frustration this has caused. We acknowledge the discrepancy between our stated delivery timeline of 2 business days and the extended processing period you've experienced.
Our team is actively addressing this issue to ensure a smoother and more timely fulfillment of orders. If there's anything that you need assistance with, please contact our customer service team, and we'll be happy to assist you.
Kind regards,
Lyn
Hi Jordyn,
We sincerely apologize for the error and any inconvenience it has caused you.
We kindly ask that you reach out to our customer service team with your order details so that we can arrange for the correct necklace to be sent to you.
Again, we apologize for the error and thank you for bringing it to our attention. Your satisfaction is important to us, and we appreciate your understanding and patience.
Warm regards,
Nona
Hi Amy,
Thank you for your kind words and we're honored that you choose Bevilles in gifting your precious grandbaby!
Thank you again for sharing your positive experience with us!
Kind regards,
Lyn
“Took over a month to get delivery and had to email customer service to ask for delivery, i purchased matching ring, earrings and necklace and had ring refunded without contacting me, I would not have bought tge necklace and earrings without the ring originally”
Hi Kim,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delay in delivery and the unexpected refund of your ring without prior communication.
We understand your frustration and want to assure you that we attempted to source the item for you, but unfortunately, we were unable to secure it within the expected timeframe, leading to the delay in delivery.
Once again, we apologize for the inconvenience, and feel free to reach out to our customer service team if you have any questions or need further assistance.
Warm regards,
Nona
Hi there,
Thank you for your thoughtful words, and we appreciate your choice of Bevilles for such a special gift to a loved one! We appreciate your business and enjoy your purchase!
Kind regards,
Lyn
“Purchased $1000 gift vouchers and went to use them to get a layby out and the voucher codes on the email wouldn’t work therefore couldn’t get my layby and I’m yet to receive any further communication from the store in regards to them.”
Hi Kristy,
We apologize once more for the inconvenience and confusion regarding the amount of the gift cards. I understand that this issue has been resolved with our store and should you need any further assistance please feel free to reach us out.
Kind regards,
Lyn
Hi Gerocel,
Thank you for sharing your valuable feedback with us. We're sorry to hear about your experience and we will do better next time.
If there's anything specific we can do to address your concerns or if you have further details to share, please reach out to our customer service.
Kind regards,
Lyn
Hi Mathew,
Thank you for sharing your feedback with us. We're sorry to hear about your experience. We strive to provide accurate representations of our products, and we apologize if the picture may have given a different impression.
Your input is valuable, and we take it seriously. If there's anything specific we can do to address your concerns, please reach out to our customer service.
Kind regards,
Lyn
Hi there,
Thank you so much for this wonderful review! We're thrilled that you are love our earrings, our prompt delivery service and our over all customer service.
We hope to serve you again soon!
Kind regards,
Lyn
“I know the item was custom but it took over 8 weeks to get to me. The chain is balls not links. The design is overall ok but the stones are too small”
Hi Kathryn,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the extended wait time for your custom item. We appreciate your patience.
We value your input as it helps us enhance our offerings. If there's anything we can do to address your concerns or if you have further feedback, please do not hesitate to reach out.
Kind regards,
Lyn
Hi Chris,
We sincerely apologize for the inconvenience caused by the color discrepancy, as well as any delays in dispatch and transit.
Your satisfaction is important to us, and we take your comments seriously. If there's anything specific we can do to make it right or if you have further concerns, please reach out to our customer service team.
Kind regards,
Lyn
“My partner loved the flowers. There was some complementary chocolates in there as well which I much appreciate. I’ll be recommending you guys to everyone”
Hi Jerry,
Thank you for sharing your positive experience with us and we value your partnership!
Your recommendation means the world to us, and we look forward to spreading more happiness through our services.
Kind regards,
Lyn
Hi Stacey,
We're delighted that you are satisfied with our over all service and product! Should you need any assistance feel free to reach us out at customer service.
Enjoy your purchase!
Kind regards,
Lyn
Hi Corallie,
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced regarding the confirmation email and shipping notification for your purchase. We take your feedback seriously and will investigate the matter to ensure it doesn't happen in the future.
If there's anything specific you would like us to assist you with, please feel free to let us know.
Kind regards,
Lyn
Hi Dana,
We sincerely appreciate the time you took to provide us with your feedback.
We extend our heartfelt gratitude for your kind words and for sharing your positive experience with us. It brings us great joy to receive such encouraging feedback from our valued customers, as it reassures us that we are delivering excellent service.
We hope that your recent purchase brings you the utmost satisfaction, and we look forward to serving you again in the future.
Wishing you a wonderful day.
Best regards,
Jay
Hi there!
Thank you for taking the time to leave us a review.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous. :)
Best regards,
Jay
Hi Emilliana,
Thank you so much for taking the time to share your positive experience with us!
We're delighted to hear that you are satisfied with your order and that the necklace exceeded your expectations.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous. :)
Best regards,
Jay
“Searching for the specific item I was after was simple and easy. I liked that when you looked at a specific item and when it was time to continue viewing, the back button took me to where I was - not right back to the beginning!”
Hi Lisa,
Thank you for sharing your feedback with us.
We're also pleased to hear that you were satisfied with the customization options available for the item you purchased. Providing personalized and unique gifts is something we strive for, and we're glad to know that you appreciated this aspect.
We understand the importance of transparency and timely updates, especially for customized items. Your feedback is valuable to us, and we will consider it to improve our communication processes moving forward.
Thank you again for taking the time to share your experience with us.
Best Regards,
Jay
Hi Cindy!
Thank you for taking the time to leave us a positive review about our service and prompt delivery.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous. :)
Best regards,
Jay
Hi Natasha!
Thank you for taking the time to leave us a positive review about our products and prompt delivery.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous. :)
Best regards,
Jay
