Hi Shaylea,
Thank you for your feedback. We're glad to hear that you had a great shopping experience with us, but very sorry to learn that the product did not meet your expectations. We will use this feedback to improve our products.
Please reach out to our customer service team should you need further assistance.
Kind regards,
Lyn
“The sales person Melinda working that day, did not acknowledge me, she didn’t even speak and her customer services was disgusting. I will never shop at the northland (Vic) store again. She was so rude.”
“The tennis bracelet is exactly as described with photographs portraying a quality piece of jewelry.
I was somewhat disappointed with the overall customer service and the telephone chasing I had to action for both security checks and delivery issues. (bevilles had the full payment in their bank)
I was shown two variants of boxes that the bracelet was to be shipped in. I took great care when ordering and selecting the presentation box The box which the bracelet arrived in was the wrong box. As this was a special gift I was most disappointed.”
“Hello,
I want to express my disappointment. I have received my item faulty. I would have expected that everything purchased online would be quality checked before being shipped. The locking mechanism was faulty and will not lock at all. I have taken it to your Tea Tree Plaza store in Adelaide South Australia, and they will be exchanging it for me. The further inconvenience is having to wait up to 2 weeks to get a replacement.”
Dear Mustafa,
Thank you for taking the time to share your feedback about your recent experience with Bevilles. We truly appreciate your input and we are sorry to hear that you received a faulty item.
We completely understand your disappointment and frustration, as we strive to deliver only high-quality products to our customers. We apologize for the inconvenience caused by the faulty locking mechanism. We are glad to hear that our Tea Tree Plaza store will be exchanging it for you.
We also regret the additional inconvenience of having to wait up to 2 weeks for a replacement. We apologize for any inconvenience caused by this delay and assure you that we are working on improving our processes to minimize such occurrences.
Please feel free to reach out to us atcustomerservice@bevilles.com.au so that we can discuss further. Once again, thank you for bringing this matter to our attention and giving us the opportunity to rectify the situation.
Best regards,
Customer Service Team
Bevilles
“Had to wait a long time, but was helped out in the end, tried to discuss the online price of what I wanted and was ignored and told no only in store prices. The item was cheaper on your website than in store”
Hi Emily,
Thank you for sharing your experience with us and we appreciate your feedback. We apologize for the long wait but are glad we could assist you in the end. We're sorry to hear about the issue with discussing online prices. We strive to provide consistent pricing across all channels and will address this with our team to ensure better communication in the future. If you have any further concerns, please don't hesitate to reach out to us directly.
Kind regards,
Lyn
“I bought a Casio watch at a great discount because it was a world timer with a display that was particularly appealing to me . It arrived promptly and was very well packaged in original Casio display box etc . A great deal delivered well.”
Hi Bill,
Thank you so much for taking the time to leave us a 5-star review.
We are glad to see you happy with our service and product.
Hope to see you in near future.
Regards,
Customer service team
“Still waiting for item to arrive, contacted customer service and spoke to Pamela who was extremely rude and unhelpful. No idea when I will receive, it was for my sisters bday which has now passed. Will NEVER shop at Bevilles again.”
Hi Priya,
We sincerely apologize for any inconvenience caused, but our Casio watch supplier no longer includes manuals in the packaging. However, you can readily access them online for your convenience.
Please feel free to reach our customer service if you need further assistance.
Kind regards,
Lyn
