Hello Chris,
Thank you for taking the time to leave us a review.
We are sorry to know you were unpleased with your earrings, please be aware of our customer satisfaction policy, you have an option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
Please contact one of our customer service members [customerservice@bevilles.com.au to assist you with this issue.
Kind regards,
Jay
“Still waiting for my order!After ringing to say I hadn't received my order I was told it was sent express & now with au
post.Been ringing them daily & getting
no where. Usually the shop you purchase from deals with this.I won't be placing another order.”
Hi Cristina,
Thanks for sharing your experience with us.
Your order has been shipped out on 21.7.23. Please contact the AusPost, if it has been any delay.
We will send the tracking number to your emails.
Kind regards,
Customer service team
Hi Anthony,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please drop us a message directly via this email [customerservice@bevilles.com.au] and we’d love to talk more!
Kind regards,
Jay
“If you take an express postage order ship it the next day not 5 days after. The whole reason people pay express is because they need it asap. There’s no point doing it if we have to wait 5 days for you guys to get around organising it. Very big flaw in your system and a massive turn off shopping there again.”
Hello Josef,
Thank you for taking the time to write us a review.
Kindly be aware that our standard processing time for shipping orders is 5 business days, excluding weekends as clearly indicated on our website for your convenience. The selection of the express delivery option during the order placement pertains to the estimated timeframe within which Australia Post will deliver the item to your location.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please contact us at customerservice@bevilles.com.au to resolve this matter.
Kind regards,
Jay
“The male who looked after me had the grumpiest can’t be bothered attitude. He was a supervisor or manager I’m not sure and felt like he was staring through me the whole interaction.”
Hi,
Thank you for taking the time to leave us a review.
Please contact one of our customer service members to assist you with this issue.
Kind regards,
Jay
Hi Christine,
Thank you for taking the time to leave us a review.
Please contact one of our customer service members to assist you with this issue.
Kind regards,
Jay
“The purchase process was easy enough. However, the watch arrived with numerous scuff and scratch marks on the band as though it was a demonstration model. Would not feel comfortable purchasing from Brevilles again, if this is what arrives.”
Good morning,
We are sorry to hear that yo had a bad experience.
We always strive to improve our products and services, so we'll consider your feedback. Thank you for bringing this to our attention. We are sorry for the inconvenience.
Kind regards,
Shabs
“Normally I would rate Bevilles 5 stars. But this experience was not great. Ordered a ring in size S. received email to say there may be a small delay due to large amounts of orders. That’s fine. Received ring that I ordered in size L. Big difference from size S to L. It was a gift that didn’t fit the person. So disappointed. Returned the ring for a refund which I was given less postage. After complaining
To customer service I did receive the cost of postage refunded. I’m Hoping it was a one off bad experience. Normally I can’t fault Bevilles”
Hi There,
Thank you so much for taking the time to leave us your review.
Thank you for providing your feedback and letting us know about this issue.
Hope to see you soon.
Regards,
Customer service team
“The ring I purchased was advertised at a cheaper price on the search results than the product website so I made queries to have this rectified. Customer service referred it to marketing but after a number of days it still hadn't been amended. Customer service then created an invoice to allow me to order at the advertised price and goods were dispatched promptly however I ordered 2x rose gold rings and one of them arrived in silver and a different size to what I ordered so now I need to visit a store to return and then wait for a new one to be dispatched as they don't hold stock.”
Hi Kellie,
Thankyou for taking the time to leave us a review.
We are very sorry that you are unhappy with the service you have been provided.
We do our best to ensure our customers are satisfied with their service.
If you do require further assistance.
“I purchased a pair of earrrings that stated they were 15mm, don't know how you are measuring this product, they are barely 10cm. So small, won't be purchasing online again. Not worth returning as sizing can't be trusted.”
Hi Amelia,
We are so sorry your order has arrived late. We know how frustrating must be.
We are trying our best to keep our promises and be on time, we hope it never happens againg.
Wish to see you soon in near future.
Have a great day!
Shabnam
“Not happy i had earned $70 worth of points that nobody had sent me an email about when i went to buy something they told me it had expirered with any email so i list $70 cause someone did not do there job right. You should tell people how long the points last with an email. Not sure if i can trust you guys to shop with you again.”
Hello Violeta,
Thankyou for providing us with your feedback.
Please be advised that your email account must be linked to your eternity account, and that you do not unsubscribe from our mailing list to continue to receive emails in regards to our offers, points, and vouchers.
Stay Fabulous!
Kind regards,
Wafaa
“I WALKED IN TO PICK UP AN ONLINE ORDER. I WAS NOT APPROACHED BY ANYONE, AND SAW THAT 3 OUT OF 5 CONSULTANTS HAD ASKED IF ANYONE ELSE OTHER THAN MYSELF IF THEY NEEDED ASSISTANCE. WAS NOT HAPPY AND WILL NOT SGOP THERE AGAIN.”
Hello Anna,
Thankyou for taking the time to leave us a review.
We are very sorry about you recent experience in store.
We try our best to maintain the best customer service to our customers and take their feedback very seriously.
We hope that we can assist you with your online enquiry via email on customerservice@bevilles.com.au
Regards,
Wafaa
Hi Herman,
Thank you for taking the time to review your recent order with us.
We apologise on behalf of Australia Post for the delay! At Bevilles we try our best to have orders dispatched quickly, especially this close to Christmas.
We dispatched your order the day after it was placed and it is now with Australia Post. Keep an eye on the tracking for updates and please reach out if we can offer any assistance.
Happy holidays!
Julia
“The ring I was sent is not the size I ordered so I am currently waiting for Auspost to return it and for a new one in the correct size to be sent out.”
Hi Emma,
Thank you for taking the time to leave a review with us. We are so sorry to hear this has happened.
If you need further assistance, please reach out to us on customerservice@bevilles.com.au and our online team will be happy to help in sending out the correct size of your ring.
Kind regards,
Palvir
Hi Mel,
Thank you for your feedback.
We are sorry to hear that you are not satisfied with your item.
Please email customerservice@bevilles.com with your order details so we can arrange a solution for you.
Kind regards,
Zerina
“Pretty disappointed that the purple earrings, I ordered online, arrived with one being the advertised purple the other having a very very slight shade of purple but even the shop assistant,when we returned them, stated it looked more like diamond than purple.”
Good morning,
Thanks for the time to sharing your experience with us.
We are happy to that you got back to the store and sorted out.
Hope to see you soon.
Regards,
Shabnam
“My patented and I ordered a Size S ring for myself, I received the ring quickly but among trying it on it didn’t fit, I went in store and asked them to check the size of the ring where we discovered we were sent a P. Quite frustrated as I was expecting my size.”
HI there,
Thank you for taking the time to share your experience with us! We are sorry to hear about your experience with us.
We value your comments and will follow up your concerns. We want our customers to feel fabulous and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Customer Service Team
“Beautiful bracelet but you do false advertising! There is supposed to be diamonds even very little in this bracelet and nothing everything is plain silver!had it confirmed by a proffesional jeweler! Will not buy from you again!i paid alot for this.very disappointed!!”
HI Marisca,
Thank you for taking the time to share your experience with us! We Have sold a lot of this bracelet to happy customers. If you like, send the bracelet to head office and we will do further assessment. Some individual jewelers have no intention to complement the bigger companies.
We want our customers to feel fabulous and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Shabnam
Customer Service Team
