“Easy to use the website for choice of items, and to pay for the item.
I was happy with the communication from bevilles and also the security they provided on pick up.. thank you”
“2nd time I have had a poor experience!
Ring is meant to be size Q & is much smaller!
Unable to speak to a Customer Service representative! A non existent call back service!
Won't be considering any further purchase from Bevilles.”
“There have been multiple incident where the item purchased is way too small in size in comparison from the photo on the website. This is not accurate and misleading, as such not happy with the purchase. Could hv been improved with additional description of the actual size of the item.”
“Hands down some of the worst customer service I have ever received in my life.
I am a manager at a major retail store, and also in charge of the click and collect section. Whoever your staff were at the Fountain Gate store that I spoke to both times shouldn't be allowed to work in customer service.
I placed an order that I needed by a specific day, I checked stock and it said in stock in Fountain Gate for c&c so I did that. I live 1.5 hours away from that store but was willing to make the trip so I could ensure I had the item by the set day. Received a message saying item should be ready within 24 hours, several days later called the FG store to be told that they're really busy and they will get to it when they can, wait a few more days and if I still haven't heard then call back, so I did, and the phone went unanswered 4 times before I gave up and called back the next day, to which the girl rudely told me, sorry we don't actually have that in stock, you'll have to wait until we do and that's that.
So I waited again, then called Bevilles customer service, who then told me the item wasn't going to be available at all from FG store and in the next few days it will be express posted out to me.
It still hasn't arrived, it's now been nearly 2 weeks since I first placed the order, if I had of wanted to have it posted to my house I would of selected that option in the beginning. Hands down disgusting customers service, not even an apology, now the item hasn't arrived in time for the event. I will never be shopping with Bevilles again, and I will be making sure none of my friends or family do either. I understand issues happen with online orders, but for me to have to chase this up continuously myself, and not so much as one sorry for the inconvenience. I know if these were my staff, they wouldn't be anymore.”
“The service I have received has been impressive. Communication was excellent and I knew where my order was every step of the way. My order was delivered exceptionally fast and arrived less than 48 hours after the order was placed.”
“I purchased an item through click and collect. The website was a bit difficult to navigate. But the staff were really lovely when I went to pick it up.”
“The service at the Penrith store was very poor. There was no acknowledgment when I arrived.All staff were looking downwards and not watching for approaching customers.”
