“I bought 2 products. Comms were poor. One product was delivered very late and the other not at all. My 1st experience with on line Bevilles was really poor overall.”
Hi,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere , however, it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments. We want our customers to feel fabulous and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Nona
“Delivery too long. Items from overseas companies have arrived quicker than Bevilles.
No feedback regarding postage.
9 carat Gold Item broke in 2 days. (Loop on necklace is tiny making it really difficult to latch.)
Unable to receive return label immediately due to system upgrade.
It's been several weeks since I first made the order and still can't wear what I paid for.”
Hi Alana,
We sincerely apologize again for the delay due to our system upgrade.
Please be assured that our system is now back up, and we have sent the return label to your email. Once we receive the item, we will take the necessary actions promptly.
Kind regards,
Lyn
Hi Sandra,
Thank you for your feedback and we sincerely apologize for any inconvenience you've experienced with the size of the earrings.
Your input is valuable to us, and we would like to make things right for you. Please contact our customer service, and we will explore options to ensure your satisfaction.
Kind regards,
Lyn
“There was almost nowhere on the 'net that had what I particularly wanted, but there it was, at Beville's. I ordered it and it arrived very quickly by post, well-wrapped in a nice presentation box. Thank you very much, Bevilles. I'll be surfing your pager and ordering again.”
Hi Bronwyn,
Thank you for sharing your positive experience with us and we're delighted to hear that you're satisfied with our over all service.
We hope to serve you again soon and enjoy your purchase!
Kind regards,
Lyn
Hi there,
Thank you for taking the time and leaving us a five-star review!
We're glad to hear that you're happy with our service, the bangle and delivery.
Thank you again for choosing us!
Kind regards,
Lyn
“Not happy. The brand of rings I bought were cheaper to buy from the makers themselves.
I measured my finger but the size option wasn't clear to choose. I opted for size Z to be safe. What's the point of measuring when it doesn't suggest a proper size option.”
Hi Robyn,
We are sorry to hear about your experience. We always strive to provide clear size options for our customers to ensure a perfect fit. Different brands may have varying sizing charts, which can sometimes lead to confusion. We apologize for any inconvenience this may have caused. Our customer service team is available to help you with any guidance or clarification for sizing charts, etc.
Please feel free to reach out if you need further assistance or clarification.
Warm regards,
Nona
“Called up as I hadn’t received it, was told low stock so would be dispatched on 28th, wanted to cancel then they were magically ready and dispatched. Lied to by staff”
Hi Becca,
Thank you for sharing your feedback with us.
We apologize if there was any confusion regarding the availability of your item at the time of your inquiry. Our aim is to always be transparent and provide the most up-to-date information possible. Please know that we have processes in place and a timeframe for items that are not currently in stock, so we can source the item out and inform you accurately about what's happening; hence, the estimated date was given. However, we were lucky to have received your item from another warehouse and have updated you right away.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we appreciate your understanding.
Warm regards,
Nona
Hi!
Thank you so much for your feedback!
We're thrilled to hear that you received the item exactly as shown in the photo and that it arrived before the expected delivery date. We strive to provide an excellent shopping experience for our customers, and we're delighted to know that we met your expectations.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Melissa,
Courier tried to deliver it last Friday. Unfortunately, no one was available.
Your package is ready for pickup from GOROKAN LPO as of today Wednesday 28 February, 11:02AM AEDT.
Kind regards,
Lyn
Hi Sharon,
Thank you for your feedback! We're delighted to hear that you love your earrings!
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Olivia,
Thank you for your kind feedback!
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Rosie,
Thank you for your lovely feedback! We're thrilled to hear that the necklace exceeded your expectations!
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Meghana,
Thank you for sharing your feedback with us. We're glad to hear that, overall, you had a positive experience with us. We appreciate your honesty about the delivery time and understand the importance of receiving your items promptly.
We're continuously working to improve our delivery process, and your feedback helps us identify areas for enhancement. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Julie,
Thank you for your positive feedback! We're thrilled to hear that you experienced prompt delivery and found our product to be of good quality.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Amanda,
Thank you for your kind feedback! We're delighted to hear that you find the product beautiful.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
“I purchased from you prior to Christmas. I heard nothing, received no notification or email to inform me the item was ready for pick up. Having heard nothing I purchased the same item elsewhere forgetting about the purchase from your company, until a phone call 2 weeks ago to pick it up. By then Christmas had passed , I no longer needed the item . I picked it up anyway and will give it away. Sorry, not good enough”
Hi Carmel,
We sincerely apologize for the inconvenience and frustration you experienced with your purchase from us. We have sent a notification via email that your item was ready for pickup, and there might have been a glitch. We apologize if you have not received it, leading to a misunderstanding and subsequent purchase elsewhere.
We value your comments and will follow up on your concerns. We want our customers to feel fabulous and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Warm regards,
Nona
Hi Margaret,
Thank you for your feedback! We're glad to hear that you found our bracelet at a good price and that the delivery time met your expectations.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Haley,
Thank you for sharing your feedback with us regarding your recent purchase of the pendant. We sincerely apologize that the size of the pendant did not meet your expectations based on the description provided.
We understand how important it is for our customers to feel satisfied with their purchases, and we regret any disappointment this may have caused you. Our aim is to provide accurate and detailed product descriptions to help our customers make informed decisions.
We truly value your input, and your feedback will be instrumental in improving our product descriptions and ensuring a better shopping experience for all our customers in the future.
Thank you for choosing us, and we hope to see you again soon.
Warm regards,
Nona
“Didnt ship the item when it was specified at time of purchase and then missed the second ship date by another 2 days. I was lied to about the loyalty scheme and had to argue for my reward dollars which took even more time and was unacceptable”
Hi Stephanie,
Thank you for sharing your feedback with us. Your feedback is invaluable as we continue to improve our services.
Please feel free to reach us out if you have any other concerns.
Warm regards,
Bevilles
