Hi there,
Thank you for taking the time to share your experience with us!
We are so happy to hear you had a good experience with us!
We hope to see you again in the future!
Stay fabulous,
James
“The purchasing process was very smooth, no hitches. The only slight issue was when I was returning the watch (which already looked used, although it was meant to be brand new - worn strap).”
Hi Jeyamalar,
Thank you for taking the time to share your experience with us.
We are so happy to hear you are happy with your experience however, are incredibly sorry to hear the watch had been used, this is not our intention!
We hope you see a difference in the future!
Stay Fabulous,
James
“It was easy to shop online & I guessed the size ring I purchased with the knowledge that I would size it up if needed. Got rhe package & tried all 3 rings on & only one is not the right size. So will call Bevilles or go to their Watergardens branch & see about upsizing the 1 ring.”
Hi there,
Thank you for taking the time to review Bevilles.
Don't hesitate to reach out to our customer service team if you need any help.
We hope you love the rings!
Kind regards,
Bevilles Jewellers
“It had its challenges. My eternity club card wouldn't register - I had to rejoin to place my order - the customer service was really lovely but it took so much longer than I had anticipated or set aside. I'm a little disappointed with my purchase - so much smaller than I thought - a third of the size in the picture and half what I had anticipated. Pretty, but just so small.”
Hi Frances,
Thank you so much for sharing your experience with us, we are happy to hear that we were able to provide a solution for you.
We are sorry the charm was not the size expected. It can be hard to tell from photographs sometimes, which is why many of our products have the dimensions listed on the product listing to guide our customers when making their purchases.
Stay fabulous and happy shopping!
“The online purchase process was seamless and the communication was excellent. Overall, a positive experience.
My only criticism is the shipping packaging. The exterior of the watch package was damaged. Whilst this did not affect the watch contained within, the damage to the exterior of the box containing the watch was disappointing. The item is a gift and the damage to the packaging detracted from the overall appearance. Shipping the item in a postal envelope would yield a better outcome if the watch packaging box was better protected. The addition of a small amount of bubble wrap around the box would minimize damage and address this issue.”
Hi,
Thank you so much for sharing your experience with us, we are so happy to hear that we were able to provide an overall positive experience.
Unfortunately, once an item has been dispatched, much of the delivery process is out of our control, including damage that occurs during delivery. We value your comments and will follow up on your concerns to ensure that this does not occur again in the future.
Stay fabulous and happy shopping!
“Easy to navigate online shop and purchase. Contacted their customer service to confirm whether the order went through, CS representative Julia was very helpful in explaining where order is and how long it will take to deliver my purchase. To my surprise receive my order earlier than what was informed considering I chose standard delivery as well. Overall very happy with my purchase and quick delivery.”
Hi Elizabeth,
Thank you so much for sharing your experience with us, we are so happy to hear that we were able to rectify that issue for you.
Stay fabulous and happy shopping!
“Timeframe of getting back was good. Received my goods a little late, due to sourcing, but was advised and given time line, which was good. Further opportunity for improvement - reading entire query to enable full assistance. Still waiting to hear back regarding the membership number not linking online, but shows on my instore purchase receipts, would appreciate all purchases to be included.”
Thank you for leaving us a review regarding your recent purchase!
We hope you continue to shop with us and please email us if you need any assistance with your online profile.
Stay Fabulous,
Bevilles Customer Service.
“Unit and product works great, my only suggestion is on the cleaning solution for the sonic cleaner you may need to put the instructions as the bottle days to follow the instructions that came with the appliance but then the appliance book says to follow the instructions on the cleaning bottle.. had to google to find the right mix”
Thank you for leaving us a review regarding your recent purchase!
We have taken on your feedback and hope you continue to shop with us.
Stay Fabulous,
Bevilles Customer Service.
Hi,
Thank you so much for sharing your experience with us, we are so happy to hear that we were able to provide you with our signature great service!
Stay fabulous and happy shopping!
