Hi Biniya,
We are sorry that your experience with us didn't quite match your expectations with the in-store customer service.
We would love to know why so that we can deliver a better solution next time.
You may reach us anytime at our email address: customerservice@bevilles.com.au
Kind regards,
Jay
“Wrong product received. I returned the wrong product that I received, and then received an email to inform me that the original product that I ordered was now out of stock.”
Hello Amber,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please contact one of our customer service members [customerservice@bevilles.com.au to assist you with this issue.
Kind regards,
Jay
“I clicked on click and collect for the product and the website took me to the checkout but instead of it being click and collect at Southland as the checkout page showed, the website shipped it. Then I requested a refund because I needed it for the day that I was meant to click and collect and your customer service person said they would refund me and the next thing I know I’m receiving an email from bevilles that my item was collected that day from south Melbourne to ship to me and I never received the refund.”
Hi Fiona,
We apologise for the inconvenience, and we understand your point of view.
We have informed that issue to our Marketing and I.T department.
We will make sure that wouldn't happen to any other customers.
Thanks for your understanding.
Regards,
Shab
Hi there,
Thanks for taking the time to share your experience with us.
If you have any issues with our products and services, feel free to email us at
customerservice@bevilles.com.au
Kind regards,
Shab
customer service team
“Melissa at your Narellan branch help me pick my wife's 50th birthday present. Very professional and very helpful. I went to the shop so I could compare rings. Alot of money and I could speak to someone for advice”
Dear Richard,
Thanks for sharing your experience with us.
Melissa is a true Gem and we are so lucky to have her in Bevilles.
Thanks for choosing Bevilles Narellan.
Kind regards,
Shab
“First time I have ever showed online with Bevilles was a bit worried buying a ring without seeing it in person but I couldn't be happier it is such a beautiful ring,came in a gorgeous box & postage was easy as possible.
Will definitely do it again”
Dear Belinda,
Thanks for the wonderful feedback.
We are so glad to see that you are happy with our products and services.
Be fabulous!
Shab
Customer service team
“I took the necklace back to penrith plaza . It wasn’t what a wanted . The lady’s up there were rude and didn’t know how to do a Afterpay refund . Especially the tall blonde one . They didn’t want to do the refund they tired contacting head office as they didn’t want to refund in store . I finally showed them how to do a Afterpay refund . They were so rude I will never shop their again”
Good morning Kathy,
Thanks for sharing your experience with us.
If you had an online shopping and return it to store you will not the receive the fund. Please email us at
customerservice@bevilles.com.au and provide your order (invoice) number and we need to do it from online store.
Have a great day!
Kind regards,
Shab
Customer service team
“I ordered a size L and it was too big. Took it to a store to confirm and it was 2 sizes too big. Spoke to a sales assistant and they told me I would be contacted after they made enquiries to source the correct size from other stores. I waited a week and had not been contacted so I called the store again. The sales assistant told me that hey had made enquiries but no one had returned their calls and it hadn’t been followed up. I am now waiting to hear back from the sales assistant after they make enquiries.”
Dear Sandra,
Thanks for sharing our feedback with us.
The ring in a size L has been requested for you and your nominated store hasn't received it yet.
The store will receive the ring on Wednesday afternoon 7.6.23.
You will be contacted soon.
Thanks for your patience.
Regards,
Shab
Customer service team
“If you take an express postage order ship it the next day not 5 days after. The whole reason people pay express is because they need it asap. There’s no point doing it if we have to wait 5 days for you guys to get around organising it. Very big flaw in your system and a massive turn off shopping there again.”
Hello Josef,
Thank you for taking the time to write us a review.
Kindly be aware that our standard processing time for shipping orders is 5 business days, excluding weekends as clearly indicated on our website for your convenience. The selection of the express delivery option during the order placement pertains to the estimated timeframe within which Australia Post will deliver the item to your location.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please contact us at customerservice@bevilles.com.au to resolve this matter.
Kind regards,
Jay
