“The time to process the order was too long especially leading up to Mother’s Day. I placed the order two weeks prior to Mother’s Day and it took a week before the order was processed and only because I enquired why. It was taking so long. Along with that there was no opportunity to leave delivery instructions during the checkout process which delayed my delivery even further.”
Dear Heather,
Thanks for taking the time and sharing your experience with us.
Our order processing takes 1-5 business days not including weekends and during the Mother's Day period, our customers experienced delays only for 1 or 2 more days.
Thanks for your patience.
Regards,
Shab
Hi Erica,
Thank you for your time and sharing your experience with us.
We are glad to hear that you are happy with your purchase.
Hope to see you again in near future.
Regards,
Customer service team
“Thank you so much for my 2 purchases. Response and service was quick and I'm satisfied with what I ordered at a reasonable price. I always shop with Breville anyway 😊”
Hi Ayla,
Thanks for sharing your experience with us.
We are so sorry to hear that.
Please contact us on customerservice@bevilles.com.au and we are happy to assist you with your necklace.
Have great day!
Regards,
Customer service team
Hi Rami,
We're truly sorry to hear about your frustrating experience. We understand how inconvenient it must have been to encounter stock availability issues each time you placed an order. Your feedback is valuable to us, and we're continuously working to improve our inventory management to prevent such occurrences in the future.
We apologize also for the delay in receiving your item, and we appreciate your patience throughout the process for we recently had a system change which is the cause of online order delays. If you need further assistance, please don't hesitate to reach out to us.
Kind regards,
Lyn
“As it was a gift I purchased the bracelet for my granddaughter It took 2 weeks to arrive After the first week I started getting worried I didn’t receive any notification about the delay till I contacted Bevilles myself I received the bracelet right on the day of her party.I had no time to go out and exchange it as the bracelet is too big for my granddaughter”
Hi Catherine,
We're deeply sorry for the stress and inconvenience you experienced with your recent purchase. It's truly disheartening to hear that the bracelet you bought for your granddaughter arrived late and was too big for her. We understand how important it was for you to have it on time for her party, and we sincerely apologize for failing to meet that expectation.
Your feedback about the lack of notification regarding the delay is crucial, and we apologize for not providing timely updates. Should you still want to, you can visit any Bevilles store near you to have the item exchange.
Kind regards,
Lyn
“Fantastic necklace very happy with purchase. The service from the staff was extremely helpful it was a little bit late in delivery but worth it.
Thanks to all team members great 👍 work.”
“I am very satisfied with my choice in purchase and the item when seeing it in person looks amazing, just a little bit frustrating regarding the shipping and postage of the item to which I had to send a follow up email regarding its whereabouts as it was not communicated. An email response back as well following my email would have been appropriate just acknowledging maybe it being misplaced or left aside and not sent. Despite this I'm happy with the item”
Good afternoon Lorraine,
Thanks for your time and sharing your experience with us.
We are so sorry to hear that.
Could you please contact us on custoemrservice@bevilles.com.au
Our friendly team will assist you with the isse.
Thanks,
Shab
“A pair of diamond earrings had a flimsy clasp and I work them once and lost one. Then I noticed the other one just hanging on my ear and the clasp was undone. I asked for a refund due to poor quality and was refused.
I am going to fair trading NSW now to complain”
Dear Sharon,
Thank you so much for taking the time to provide us with your feedback about your recent experience at Bevilles. We truly appreciate your input, and we want to sincerely apologize for the inconvenience you encountered with the pair of diamond earrings you purchased.
We regret any frustration or disappointment caused by our refusal to provide a refund, as it is important for us to address such concerns promptly and appropriately. We take customer satisfaction very seriously, and we would like to extend our assistance in rectifying the situation. If there is anything we can do to make things better for you, please let us know.
We also understand that you are considering contacting fair trading NSW, and we respect your decision. However, we kindly request that you allow us the opportunity to resolve this matter directly with you before taking any further steps.
Please do contact our customer service team at customerservice@bevilles.com.au
Kind regards,
Wafaa
“Dissapointed as this is not hard wearing jewelry. It is something that kids would wear. When I looked at the pictures and read, the chains looked so much thicker. Oh well, I will give away as gifts. Being silver with gold coating would have expected thicker chains.”
Dear Kay,
Thank you so much for taking the time to share your feedback about your recent experience at Bevilles. We appreciate customers like you who genuinely care about providing feedback and helping us improve.
Thanks again, Kay! We genuinely value your feedback and look forward to serving you again.
Warm regards,
Wafaa
Hi there!
Thank you so much for taking the time to leave us a review for Bevilles. We truly appreciate your feedback!
If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out to us. We're always here to help!
Thank you once again for your kind words. We look forward to serving you again in the future!
Warm regards,
The Bevilles Team
