“I ordered a baby ID bracelet online with a Click and Collect at Bevilles in Geelong. The bracelet I ordered must not have been available but I received a similar bracelet which was listed as more expensive and nicer. I was happy with the bracelet and the collection process was quick and easy.”
Hi Susan,
Thank you for your review!
We are so glad to hear you love your purchase and had a fabulous experience!
We hope to see you again in the near future!
Stay fabulous,
James
Hi Irene,
Thank you for your review!
We are so thrilled to hear you had a fantastic experience with our online store and delivery process!
We hope to see you shop with us again in the near future.
Stay fabulous!
James
Hi Mereani,
We are so happy to hear that you are loving your item!
Hope to see you shopping with us again soon :)
Kind regards,
Zerina
Bevilles Customer Service
Hi,
We are so sorry to hear that you have been experiencing issues with your item.
We are happy to work with you to resolve this issue, please refer to the email we have sent regarding next steps.
Kind regards,
Zerina
Hi Julie,
Thank you for providing us with a 5/5 star rating!
We are so happy to hear you have had a fabulous experience with our service!
We hope to see you again in the future!
Stay Fabulous,
James
“didn’t get delivered to my house for some reason, because there was always someone at home. but pickup from the other location was easy and the ring is gorgeous.”
Hi Emily,
Thank you for your review.
We are sorry to hear you experienced issues with the delivery process.
But are thrilled to hear you love your new ring!
All the best,
James
Hi Gurmej,
Thank you for your review.
We are sorry to hear you have not yet received your order!
Please contact us at customerservice@bevilles.com.au, so we can assist you further.
Kind regards,
James
Hi Penelope,
Thank you for your review!
We are so happy to hear you are happy with your purchase and have had a fabulous experience with us!
We look forward to seeing you again in the near future.
Stay Fabulous,
James
“Ordered click & collect then received an email advising me that once order has shipped????? I’d be emailed again in order to track. I had no idea what was happening so I made contact. Was advised order was located and they would upgrade to express shipping. A week later, after further contact I was advised the same. 3rd email expressing my frustration I was contacted and apparently there was some confusion ???? Order arrived few days later”
Hi Katia,
Thank you for your review.
We are incredibly sorry to hear this has been your experience with our online store!
We value your comments and will ensure to follow up to prevent issues like this occurring in the future.
We are glad to hear you have received your order in time!
If there is anything we can do to assist you further, please do not hesitate to reach out.
Kind regards,
James
Hi Judy,
We can see there seems to be a delay with Australia Post in delivering your item.
Please note, we are limited in what we can do after the item has been dispatched as we do not have access to AusPost's internal scans.
If you would like us to look into this delay on your behalf, please email us as customerservice@bevilles.com.au
Kind regards,
Zerina
Hi there,
Thank you for your review!
We are so happy to hear you are happy with your purchase and experience!
We hope to see you again in the future.
Kind regards,
James
Hi Gail
Thank you for your awesome review!
We are so happy to hear this has been an all around fabulous experience and purchase!
We hope to see you again in the near future.
All the best,
James
Hi Karen,
Thank you for your lovely review!
We are so thrilled to hear that you love your purchase and have had an awesome customer service experience as well!
We hope to see you again soon.
Stay fabulous,
James
Hello Jenny,
Thankyou for leaving us your feedback.
We are pleased to know that you are satisfied with your recent purchase with us.
Stay fabulous, and happy shopping at Bevilles.
Warm Regards,
Wafaa
“Not happy i had earned $70 worth of points that nobody had sent me an email about when i went to buy something they told me it had expirered with any email so i list $70 cause someone did not do there job right. You should tell people how long the points last with an email. Not sure if i can trust you guys to shop with you again.”
Hello Violeta,
Thankyou for providing us with your feedback.
Please be advised that your email account must be linked to your eternity account, and that you do not unsubscribe from our mailing list to continue to receive emails in regards to our offers, points, and vouchers.
Stay Fabulous!
Kind regards,
Wafaa
Hi,
Thank you so much for your feedback, we are so sorry to hear you are not satisfied with our service.
Please feel free to email us as customerservice@bevilles.com.au so that we can rectify this matter for you.
Kind regards,
Zerina
