“Hi, the only issue I had was that I paid for express post of $9.95, however the item did not arrive for over a week and it missed my daughters 21st birthday. Which was disappointing. No refund was offered for the express postage”
“Item purchased is lovely however the service was lacking. The item was out of stock and delivery was delayed. There was zero communication to advise until I had to chase the matter up … twice. Very disappointing considering this was a gift for someone (now belated) Very poor service”
“It would be great to have a greater selection of items available on Catch
More pictures with items displayed on models to see sizes and to include sizes with all items or make sizes available for the same item with adjusted costs (on the same page)”
“I originally went to Highpoint to purchase this watch and after driving for 30minutes to get there plus 20minutes trying to park the car I found no stock in store. So went home and purchased online with free delivery and within days arrived at my door. So online ordering for Bevilles 5 stars but instore unfortunately no stars (the lady who served me was nice, so not her fault).”
Dear Joanne,
Thank you so much for taking the time and sharing your experience with us and our customers.
We are glad to hear that you are happy with your online purchase and our service.
In the future, to find out, your nominated store has the item or not, you can either contact the store or email customerservice@bevilles.com.au for more information.
Kind regards,
Customer service team
Dear Roshni,
We are glad to hear that our products and services have reached your satisfaction and thank you so much for sharing your experience with us and our customers.
Have a great day!
Regards,
Customer service team
“I was actually quite surprised that the $219 bracelet that I purchased for my mum came in a normal post bag (I signed for it) with no padding really.
The bracelet was loose in the box. I get items delivered that are very cheap that have a lot more protection.”
“I have an really enjoyed my shopping experience the delivery was quick and efficient and the product were in excellent condition. They are fantastic products and I will buy again from the store.”
“I'm very disappointed with the product and in the middle of returning it. The product was very, very weak and it was impossible remove the backs of the earrings. I hope when they return to the store, a team member will try them and understand why I'm so disappointed. I couldn't possibly give these as a gift. I'm returning and purchasing a gift elsewhere.
The webisite and delivery were all fine but drastically let down by the quality of the product.”
Hi there,
We're very sorry to hear about your disappointment with our product and thank you for providing detailed feedback about the earrings. We will certainly have our team inspect them to understand the issues.
Should you need further assistance, feel free to reach our customer service team.
Kind regards,
Lyn
