Hi Herman,
Thank you for taking the time to review your recent order with us.
We apologise on behalf of Australia Post for the delay! At Bevilles we try our best to have orders dispatched quickly, especially this close to Christmas.
We dispatched your order the day after it was placed and it is now with Australia Post. Keep an eye on the tracking for updates and please reach out if we can offer any assistance.
Happy holidays!
Julia
Hi Fran,
Thank you for taking the time to share your experience with us. We are sorry to hear about your experience and appreciate you contacting us as it gives us the chance to improve ourselves.
We are sorry to hear the sizing isn't what you expected. It can be difficult to select sizes when online shopping which is why we offer free online returns. You can request a free return label via or website or contact our customer service team for more help.
Please let us know if there's anything we can do to assist you :)
Kind regards,
Julia
Hi Wendy,
Thank you for the great feedback! We hope you enjoy your new purchase!
We hope to see you shopping with us again in the future!
Kind regards,
Palvir
“The ring I was sent is not the size I ordered so I am currently waiting for Auspost to return it and for a new one in the correct size to be sent out.”
Hi Emma,
Thank you for taking the time to leave a review with us. We are so sorry to hear this has happened.
If you need further assistance, please reach out to us on customerservice@bevilles.com.au and our online team will be happy to help in sending out the correct size of your ring.
Kind regards,
Palvir
“Overall a good experience. It would be very helpful to have measurements of items as sometimes they have appeared larger or smaller online, which can lead to disappointment. Earring grams/weight in particular would make online shopping more likely as I simply don't buy anything beyond huggies because of the possibility of heavy earrings.”
Hi there,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Palvir
Good day,
We are glad that you are sharing your experience with us.
All the instructors and user guides are paperless and available online , due to the watch companies policy.
The decision has been made to save the environment.
Kind regards,
Shabnam
Good day Caitlin,
Thanks for sharing your experience with us.
We are sorry to hear that you were not happy with your purchase.
Please return it back to the store and get fully refund.
Have a great day!
Regards,
Shabnam
“Communication from the online Team particularly JAY was outstanding. My questions were answered politely and promptly.
Invoice to make payment was sent immediately and postage was super fast.
Great Work Jay!”
Hi Sarah,
Thank you for sharing your experience with us!
We are so thrilled to hear that you had a fabulous customer service experience!
We hope to see you again in the future.
All the best,
James!
“I was very pleased and it was also a fast delivery and also I took the watch back to the shop and they adjusted it to my daughter's wrist very helpful staff wonderful”
Good day Jeffrey,
We are glad to hear that you and your lovely daughter are happy with our products and services.
Have a Merry Christmas!
Regards,
Shabnam
Hi Alana,
Thank you for your feedback!
We understand your frustrations with the delivery. While we do our best to ensure smooth dispatch and delivery, once the item is dispatched out via AusPost we are limited in our capacity to help!
We would recommend also providing your feedback to Australia Post at this link: https://auspost.com.au/about-us/corporate-information/complaints-compliments-and-feedback#form
Nevertheless, we hope you enjoyed your item and we hope to see you shopping with us again soon!
Kind regards,
Zerina
“Great apart from the poor delivery service. I did all the work, was home but postie left a note telling me to collect from post office. Post office insisted it had been delivered. After arguing and complaining insisting eventually the post office found it! Would have been easier to buy at the shop.”
Hi Lorraine,
Thank you for your feedback!
We understand your frustrations with the delivery. While we do our best to ensure smooth dispatch and delivery, once the item is dispatched out via AusPost we are limited in our capacity to help!
We would recommend also providing your feedback to Australia Post at this link: https://auspost.com.au/about-us/corporate-information/complaints-compliments-and-feedback#form
Nevertheless, we hope you enjoyed your item and we hope to see you shopping with us again soon!
Kind regards,
Zerina
Hi Chris,
Thank you so much for your wonderful feedback!
We are so happy that we were able to sort that out for you. We hope to see you shopping with us again soon :)
Kind regards,
Zerina
