“Staff behavior is very rude. The sales assistant tried to charge me for a click and collect I had paid for online and I politely told her it was paid for. she was still messing about on the computer when another lady came across and told her I just needed to sign I picked it up. I signed for it then she threw the bag at me, muttered "Good day" and stormed off angrily. At no point did I deserve to be treated like this at 9.30 in the morning.
The reason I shopped online was that a gift I received for my birthday in July broke and when my daughter took it back the next day she was told they would get another one in. We were locked down for 3 months so when she finally got back to Bevilles they said it was longer than 14 days and no refund could be given, only a credit note. NO SHOPS WERE OPEN IN THAT TIME so not our fault. Disgusting service”
“I bought 2 silver pendants for my granddaughter. I am very happy with my online purchase.
My husband wanted to buy those 2 pendants in Watergardens Shop and was very upset with rude sales ladies so he did not buy them. If only experience in your store was as friendly like online everything would be 5+ stars.”
“Too small to close bracelet. I know I can wear an 18cm bracelet but this was around 17.5cm and I now need to have extra links put in to wear. It is very pretty but only for a small wrist. Please include measurements on internet information. Thank you.”
“Package arrived with leaking goods. When I called the customer service line I was asked to leave a message and no one has returned my call. Very poor service as I need a replacement for the jewellery cleaner that leaked through the package.”
