“Contacted the company multiple times within 48 hours about canceling the order and a refund. There was no reply and it got delivered anyway a week later.”
Good afternoon Ayla,
Thank you for taking the time to reach out to us.
We are sorry to hear you are not satisfied with our service, this is not our intention!
Unfortunately, we have not received any emails or phones from your details.
We apologize for any inconvenience this has caused. If you do not wish to continue with your order you are welcome to return the items for a refund via the link below:
Exchange and Refund Policy | Bevilles
If you have any further questions or concerns please let us know.
Kind regards,
Bevilles Jewellers
Hi Maria,
Thank you for taking the time to share your experience with us at the Watergardens stores.
We are sorry to hear you are not satisfied with your experience. We value your comments as they help us improve!
We hope to see you again in the future and notice a difference.
Stay Fabulous,
James
Hi there,
Thank you for taking the time to share your experience with us!
We are so happy to hear you are happy with your product and have enjoyed our customer service!
We hope to see you again in the future :)
Stay Fabulous,
James
Hi there,
Thank you for taking the time to leave a review.
We are so glad to hear that you are happy with our exceptional service!
We hope to see you shop with us again in the future!
Stay Fabulous,
Bevilles Jewellers
Hi Kaylene,
Thank you for taking the time to share your experience with us!
We are so happy to hear you are happy with the service and experience!
Stay Fabulous,
James
Hi Georgina,
Thank you for taking the time to review your purchase.
We are glad to hear your daughters love their jewellery!
Kind regards,
Bevilles Jewellers
“It was easy to shop online & I guessed the size ring I purchased with the knowledge that I would size it up if needed. Got rhe package & tried all 3 rings on & only one is not the right size. So will call Bevilles or go to their Watergardens branch & see about upsizing the 1 ring.”
Hi there,
Thank you for taking the time to review Bevilles.
Don't hesitate to reach out to our customer service team if you need any help.
We hope you love the rings!
Kind regards,
Bevilles Jewellers
Hi there,
Thank you for taking the time to review our store!
We appreciate your support and hope to see you again soon.
Kind regards,
Bevilles Jewellers
Hi there,
We are sorry to hear you feel this way and deeply apologise for the mistake.
Our team has already reached out to organise a free return and replacement. If you need any further help, please let our customer service team know.
Kind regards,
Watches Galore
“It was quick and easy to purchase online but l received the wrong product. I have emailed sales so hopefully the problem gets rectified promptly and easily.”
“For the price I paid for a personalised necklace with the name Kym, you can’t even read what the name says as the letters are so close together, looks like when up close it says kyms,, I’m not happy that the lettering being so close makes it in legible..”
Hi,
Thank you so much for sharing your experience with us, we are so happy to hear that we were able to provide you with our signature great service!
Stay fabulous and happy shopping!
Hi Chidinma,
Thank you for taking the time to share your experience with us.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us.
Stay fabulous
“It had its challenges. My eternity club card wouldn't register - I had to rejoin to place my order - the customer service was really lovely but it took so much longer than I had anticipated or set aside. I'm a little disappointed with my purchase - so much smaller than I thought - a third of the size in the picture and half what I had anticipated. Pretty, but just so small.”
Hi Frances,
Thank you so much for sharing your experience with us, we are happy to hear that we were able to provide a solution for you.
We are sorry the charm was not the size expected. It can be hard to tell from photographs sometimes, which is why many of our products have the dimensions listed on the product listing to guide our customers when making their purchases.
Stay fabulous and happy shopping!
“I ordered a bangle online and ordered a bangle in store. The bangle I order online took 2 weeks and when I opened the box the bangle looked pre loved, it was out of shape and had scuff marks over it. The bangle I ordered in store never arrived. I went to my local store and received a refund on both bangles. At this stage only one refund has landed in my account.”
Thank you for leaving us a review!
We hope that you have enjoyed using your product.
We appreciate your feedback and will have a look into this, please contact customer service to sort this matter out if it hasn't been resolved yet.
Stay fabulous and happy shopping with Bevilles!
Regards,
Bevilles customer service
“I made an order and its gonna take 12 weeks!!!!!!
What a joke honestly
And when I contacted the support team they said its says when you bought it its gonna take up to 12 weeks
But I didn't see this option”
Hi Ashraf,
Thank you for taking the time to share your experience with us.
Unfortunately, all personalized orders do take up to 12 weeks, as they are made with our supplier.
This information is made available at purchase.
We are incredibly sorry for any inconvenience this has caused you.
Stay fabulous
Hi,
Thank you so much for sharing your experience with us, we are so happy to hear that we were able to provide you with our signature great service!
Stay fabulous and happy shopping!
