Thank you for leaving us a review!
We hope that you have enjoyed using your product.
Stay fabulous and keep shopping with Bevilles!
Regards,
Bevilles customer service
“Send the wrong size. Contacted the customer service but no feedback so far. Delivery took over a week even though I paid express. So all in all incredibly disappointing experience :(. Really hoped to get the wrong size exchanged.”
Hi Marie,
Thank you for sharing your experience with us.
We are sorry to hear we did not meet your expectations. We appreicate your feedback on our customer service.
We hope to see you in the future.
Bevilles Jewellers
Customer Service
Thank you for leaving us a review!
We hope that you have enjoyed using your product.
Stay fabulous and keep shopping with Bevilles!
Regards,
Bevilles customer service
“Disappointed with the actual size of the padlock and bracelet when they arrived - smaller than a standard padlock size and nowhere on the details of the product did it say that would be the case. Needed to have a photo on an actual arm to give proportions I think, the whole bracelet is much smaller/finer than I expected for the price.”
“This rating is for the staff at the pop up shop in Westfield Plenty Valley. However for the shop I wasn't happy with the staff there… one was with customer another was busy talking to a lady ( seemed not a customer). Waited for long. When I was finally approached, I asked if the shop had certain item. With just gesture pointed me to pop up shop saying “there.”
However once again the staff of pop up shop was helpful.”
“Great product, bought it as a small thank you to my wife and she absolutely loves them!!! Overall good quick service, super quick delivery.. thank you beville, will be recommended to others and shopping here again for all my jewelry needs”
“Ordered when it stated delivery for Xmas, email and called and was assured it would be delivered by 25th. Received email stating expect delivery on 30th. Great Christmas gift.”
“Its totally understandable that is busiest time of the year however, I was just hoping if I have been charged for “Express Delivery” , at least it shouldn’t have been taken more than couple of days only for parcel to be arrived at its destination. Especially when it’s special occasion such as receiver’s Birthday.
Merry Christmas”
“This purchase of an e gift was a Xmas present which we still don’t have due to poor communication.
We spoke to someone in customer service yesterday, and were told there was an IT issue that was being looked into and that we would get a call back.
No call came, and late yesterday I found an email requesting conformation of my purchase, as it was late in the day when this was discovered, I replied immediately but it was to late by then for our purchase to be processed, so no Xmas present.
Both my fiancé and I are very disappointed in the lack of communication with us over this matter, my fiancé has spent quite a lot with Bevilles over the years, that was why I chose Bevilles for this purchase.
Bevilles needs to take a good look at how the customer service team deal with issues, especially there communication and call back procedures
Yours sincerely
Brendan Kupsch”
“I am extremely pleased with the service. I am so happy. The delivery was on time and there was an option for tracking too. I have ordered from uk and the gift reached on time in Australia.”
