Hi Michelle,
Thank you for taking the time to leave us a review. Your order was shipped on the 8th of December and it is currently in transit and the expected delivery is Friday 16th December - Monday 19th December! Please understand that once we hand over the order to AusPost, we do not have control over the shipment delivery.
If you have any further questions, please reach out to our customer service team on: customerservice@bevilles.com.au and our team will be happy to assist you!
Kind regards,
Palvir
Hi Mingshuang,
We are sorry to hear about the trouble with your ring.
If you would like to return it you can do so via our website or with the help of our customer service team who will be happy to assist you.
Please reach out if there is anything we can do to turn your experience into a more positive one!
Happy holidays,
Julia
Hi Fran,
Thank you for taking the time to share your experience with us. We are sorry to hear about your experience and appreciate you contacting us as it gives us the chance to improve ourselves.
We are sorry to hear the sizing isn't what you expected. It can be difficult to select sizes when online shopping which is why we offer free online returns. You can request a free return label via or website or contact our customer service team for more help.
Please let us know if there's anything we can do to assist you :)
Kind regards,
Julia
Hi Tricia,
Thank you for leaving us a review. Unfortunately for some of our items, we do not have an image of someone wearing our products on file.
If you have further questions, please email us on at: customerservice@bevilles.com.au and our online team will assist you.
Kind regards,
Palvir
“The necklace is beautiful, but when it arrived it was not packaged properly and so I spent an hour trying to remove a knot that had formed in the chain! Maybe securing the necklace better and ensuring it is clasped before shipping is a better idea!”
Hi Samantha,
Thank you for sharing your experience with us. We are sorry to hear this has happened.
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Palvir
“The woman at the northland store are always talking with each other so that’s why l did click and collect as everyone l go in store they stand in a group discussing personal things which means you’re kept waiting until they see fit to serve you”
Good afternoon Robyn,
Thank you for taking the time to share your experience with us.
We are so sorry to hear you have not had the best experience in store!
We value your comments and concerns and will ensure to make the necessary changes to make your instore experience fabulous!
All the best,
James
“Satisfied with website for purchase however my size Q opal ring is NOT a true size Q. About a size too small. Could be because inner circle of ring has a design difference at the top as in 2 inside sort of support parts”
Hi There,
Thank you for taking the time to review your recent purchase with us!
We are sorry to hear the ring sizing isn't what you expected. If you need to return the ring our customer service team would be happy to assist you.
You can reach our helpful team on customerservice@bevilles.com.au.
Kind regards,
Julia
Hello Benny,
Thankyou for taking the time to leave us a review today!
We are happy to know you liked your new pendant.
Thankyou for shopping at Bevilles!
“Please put up available size for the jewellery. I ordered 30mm but received 15mm due to unavailability of the bigger size but it wasn’t mentioned while placing the order. Still pretty piece of earrings.”
Hello there,
Thankyou for leaving us a review.
We are sorry to know that you have received the wrong size.
Please feel free to contact us at customerservice@bevilles.com.au
for any further assistance with your recent purchase.
Kind regards,
Wafaa
“Ordered a beautiful ring in my size but the incorrect size was delivered
Had to travel to Miranda store which is the closest for me however they didnt have in store so am waiting on a call to see if they can get it in???”
Hi Tania,
Thanks for sharing your experience with us.
We are glad to find out, the right size has been sorted out for you.
Thanks for your patience.
Kind regards,
Shab
Customer service team
“The online purchase (click and collect) was easy, and the price was great (a watch I was after for while on sale). What was disappointing was a jewellery and watch retailer not having anyone on staff who could adjust a steel watch bracelet, meaning I had to spend another $22 at a watch repair place to have the bracelet fitted for my wrist. This meant a delay in wearing the watch and additional cost. That will mean I'm likely to purchase elsewhere in the future, in stores I know can adjust watch bracelets on site.”
Good afternoon Carl,
Thank you for your review.
We are glad to hear this watch is perfect for you!
We apologise for any inconnvinience you have experienced in store.
Unfortunately our staff in store are unable to adjust or remove watch links in store as it needs to be done by our supplier.
Kind regards,
James
Good morning Christina,
Thanks for taking time and the time and share your experience with us.
We will pass your idea to our marketing department.
Have a fabulous day!
Regards,
Shab
Customer service team
Hi Susan,
Thank you for leaving us a review.
I would like to confirm that this item was sent in a pouch because that is the packaging the Georgini earrings come in. Otherwise all of our Bevilles items come in our fabulous blue gift boxes.
Regards,
Wafaa
“Staff were nice, but very chatty with eachother which I felt slowed them down and I could clearly see the new employee felt uncomfortable. They were a bit nasty/ rude when she made a mistake. I felt bad for her. As for my ear rings, the sleepers have little sharp bits that are uncomfortable and my big hoops are extremely hard to secure in- because of this they have cracked.”
Hi there,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Bevilles Jewellers
Hello Kylie,
In this instance please feel free to contact customer service at customerservice@bevilles.com.au
to have this matter sorted.
Have a fabulous day!
“One of the diamond necklaces I bought was advertised as 1 Ct of diamonds but when it arrived it turned out to be 0.5 Ct.
The cardboard boxes the necklaces arrived in I think are inadequate and look tacky and cheap, for a $500 necklace I would have thought the boxes would have been better than a a cardboard box.
But the time taken from ordering to receipt was very quick.”
Hi,
We are sorry that you are not 100% satisfied with your purchase.
Please email customerservice@bevilles.com.au so we can assist you further in rectifying this issue.
Kind regards,
Bevilles Jewellers
