“I personally felt uncomfortable in your shop, Your staff are not very welcoming and have very blank looks on their face without greeting you or asking if you need assistance.
I wouldn’t shop in the parramatta store again”
Dear Stephanie,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
Hi Penelope,
Thank you for your kind words and we're glad that we were able to meet your expectations!
Thank you for choosing Bevilles!
Kind regards,
Lyn
Hi Judith,
Our heartfelt gratitude for your loyalty to Bevilles. We truly value your patronage.
We look forward to continuing to serve you for many more years to come!
Take care always and have a great day!
Kind regards,
Lyn
“Spoke with support before purchasing to ensure they had the stock of what I required before ordering and paying for the item, only to receive the item in the wrong size and be told they didn't have the size I wanted so needed to return and wait for my refund to purchase elsewhere. Very imcompetent, will not order from here again disappointing.”
Hi there,
We sincerely apologize for any inconvenience caused by the incorrect information and mistake. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
Hi Cath,
Thank you for sharing your feedback with us and we're glad that you find our service satisfactory!
We do have a Bevilles store in Geelong, it is in Westfield Geelong Shopping Centre.
Have a lovely day!
Kind regards,
Lyn
Hi Lynette,
Thank you so much for your kind words and for taking the time to share your feedback with us. We're thrilled to hear that you found our product to be excellent!
Once again, thank you for choosing Bevilles!
Kind regards,
Lyn
“The ring and necklace is gorgeous but the postage was ridiculous. I paid extra for express delivery and recieved it over 5 days later. I chose express as I needed it asap. When I contacted bevilles it magically got sent that day! So not sure how much longer it would have taken!”
Hi there,
Thank you for taking the time to leave a review.
We're truly sorry that the delivery service didn't meet your expectations. Your feedback is valuable to us, and we'll work to improve this aspect of our service.
Kind regards,
Lyn
“Amazing service even chatting thru the email was a pleasant experience they were quick and super helpful. My item was shipped 5 days after placing the order even tho they had to collect from instore as they had none in stock. I will definitely be a repeat customer.”
Hi Tyler,
We appreciate you sharing your experience with us. We aim to consistently provide you with outstanding service.
We look forward to serving you again!
Kind regards,
Lyn
Hi Samantha,
Thank you for sharing your experience with us and we're glad that we were able to meet your expectations.
Thank you again for choosing Bevilles!
Kind regards,
Lyn
Hi there,
Thank you for taking the time to leave us a five-star review.
We are truly delighted to hear about your recent purchase with us.
Hope to see you shopping with us again soon.
Best,
Jay
Hi there,
Thank you for this feedback. We're extremely glad as well that you love our product and service!
Thank you for shopping with us!
Kind regards,
Lyn
“Damage product received on shipment and then I’ve been accused for wearing it over a week where my invoice was two days old took it straight back and the lady at the store accuse me of it’s been worn and from her experience. It’s been worn over a week where I showed her proof of the invoice that was only two days old, and then she went red and kept quiet and still refuse to change. My jewelry. Definitely will never purchased from you again.”
Dear Murat,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
“I'm surprised you ask after the debacle my last purchase has been. A delay of over three weeks and then to be sent the wrong bracelet. I am understandbky angry”
Hi Lee,
We are extremely sorry about the delays and the mishaps in delivering your order.
Rest assured we are working on getting your correct item dispatched in the coming week.
Once again, we apologize for all the inconvenience.
Kind regards,
Lyn
“Took a week to process. Still hasn’t reached the postal service yet. I would have purchased a lot earlier if I’d had known it would take so long. Or maybe a different shop altogether. Did pay for the express post but who knows how long it’ll take to get to that stage.
The customer service was quite nice.”
Hi there,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to dispatch our product as soon as its ready, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
Hi Amandeep,
Thank you for your support!
We truly appreciate your business and look forward to serving you again.
Thank you again for shopping with us!
Kind regards,
Lyn
