Hi Jye,
Thank you for your kind feedback!
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Patricia,
Thank you for your feedback! We're delighted to hear that the product met your expectations and was exactly what you were looking for.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Rafael,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service, found our pricing competitive, and received your delivery promptly.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi,
Thank you for your feedback! We're delighted to hear that the product met your expectations and was exactly what you were looking for.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi,
Thank you for your lovely feedback! We're delighted to hear that you love your hoop earrings.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Daria ,
Thank you for your feedback! We're delighted to hear that you had a positive experience with us.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
“Love it! It took a while to get my order delivered but I guess it’s because I placed the order during holiday season. Overalls, I love my initial dainty necklace and the diamond stud earrings. Quality is excellent and it’s a beautiful accessories for daily wear. Highly recommend for anyone who are looking for affordable gifts with amazing value and quality.”
Hi Martha,
Thank you for your positive feedback! Your recommendation means a lot to us, and we're delighted that you found our products to be affordable with amazing value and quality.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
“Ordered 30mm white gold hoop earrings...received 20mm, tarnished earrings. Paid express to receive for valentines day, could not gift them! WHY NOT CHECK STOCK FOR QUALITY BEFORE SHIPPING?!”
Hi Anne,
We're sincerely sorry for the disappointment and inconvenience caused by receiving the incorrect size and quality of earrings.
We apologize for the oversight, and rest assured, we take your feedback seriously, and we'll review our processes to ensure that similar issues are avoided in the future.
Please reach out to our customer service team (customerservice@bevilles.com.au) so we can address your concerns promptly.
Warm regards,
Nona
“Everything was great except for the first person who responded to my query of a month delay in delivery. Thankfully, Natalie or Natasha (I can't remember, sorry) was beyond amazing and sorted everything so easily!”
Hi Tamra,
Thank you for sharing your feedback with us, and we're glad to hear that, overall, your experience was positive. However, we apologize for any inconvenience caused by the initial delay in delivery.
We're delighted to hear that one of our customer service team members was able to assist you and provide excellent service in resolving the situation.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.
Thanks again for your support!
Warm regards,
Nona
Hi Amanda,
Thank you for your lovely feedback! We're delighted to hear that you are happy with the product.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
“Good communication and timely delivery. Unfortunately I was disappointed in my purchase and will stick with shops I know. I won't go back to shop again as the quality isn't in the product.”
Hi,
Thank you for your feedback, and we're sorry to hear that you were disappointed with your purchase. We strive to provide high-quality products and excellent service, and we regret that we fell short of meeting your expectations on this occasion.
We appreciate your honesty in sharing your experience with us. Your feedback is valuable, and we'll use it to improve our offerings and ensure that future customers have a better experience.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Warm regards,
Nona
Hi Shivangi,
We are deeply sorry to learn about your experience with our staff member when picking up your gift. Your feedback is incredibly important to us, and we take your concerns very seriously. We strive to create a welcoming and respectful environment for all our customers, and we regret that we fell short of this commitment during your recent interaction. Please be assured that this will be dealt with internally.
We genuinely appreciate you bringing this matter to our attention, and we hope to have the opportunity to assist you again in the future.
If you have any concerns, please feel free to contact us directly.
Thank you for your understanding and for giving us the opportunity to improve.
Warm regards,
Nona
Hi Lisa,
Thank you for your lovely feedback! We're delighted to hear that you had a positive experience with us.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Sophia,
Thank you for your lovely feedback! We're delighted to hear that you had a positive experience with us.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Lily,
Thank you for your suggestion! We understand that seeing jewelry on a model can provide a better sense of how it looks when worn. We'll forward your feedback and we hope to have more photos we can provide to our customers soon.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
Hi Caroline,
Thank you for your lovely feedback! We're delighted to hear that you find the product beautiful!
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Thanks again for your support!
Warm regards,
Nona
“Your customer service could do more to relate to the customer about the purchase of the ring I purchased, it took 3 weeks to source my size which they did not have in stock. I rang around the stores myself and found another size which I was happy with and rang the online store to let them know. From there it still took another week to get it from the store to your online warehouse to post out to me. I don't understand that I could find the ring that I ordered, and not the online warehouse. As I did let them know I was happy with another size early on in the piece.”
Hi Toni,
Thank you for sharing your experience with us, and we apologize for the inconvenience you faced in sourcing the correct size for your ring. We understand that this process took longer than expected and that you had to take additional steps to find the size you wanted.
Your feedback is important to us, and we'll use it to improve our communication processes and ensure that similar issues are avoided in the future.
We truly appreciate how patient and understanding you were throughout the whole process. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team.
Warm regards,
Nona
Hi Ashleigh,
We're thrilled to hear that you find the necklace pretty and reasonably priced. If there's anything specific you feel could enhance your experience and bring it to a five-star level, please let us know. We value your feedback and appreciate your support.
Thank you again for shopping with us!
Kind regards,
Lyn
“The only thing is I haven't actually received my purchase yet I am still waiting for it to arrive & I would like to know the updates on the arrival of my order!”
“A great company to buy from. I first dealt with this company in 1975. There customer service is always 100 per cent. In this case buying online is different than seeing the product in store. The earrings were too small for me, unfortunately. They were lovely but I like a larger earrings
Many thanks Deb”
Hi Deborah,
Thank you for your kind words and for your loyalty to our company since 1975! We're delighted to hear that you've had positive experiences with our customer service over the years.
We're sorry to hear that the earrings you purchased online were too small for your preference. We understand that buying online can be different from seeing the product in-store, and we appreciate your feedback on this matter.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.
Warm regards,
Nona
