Hi there,
Thank you for leaving us a review. We're glad to hear that you love the bracelet, although we apologize for any inconvenience caused by the clasp issue. Please be assured that we offer a 90-day exchange policy. If you're located near a Bevilles store, our dedicated store staff will be more than happy to assist you with the exchange process.
If there's anything else we can assist you with, please feel free to reach out to us directly.
Kind regards,
Lyn
Hi Lisa,
We're sorry to hear that the necklace didn't meet your expectations in terms of size, and we appreciate your input and will take it into consideration as we continue to improve our products.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.
Kind regards,
Lyn
Hi Netty,
We're thrilled to hear that you absolutely love the chain, and you find what you wanted for here at Bevilles!
Thank you for shopping with us!
Kind regards,
Lyn
“When you said you could not fibd the bracelet I said remove matching necklace yet you sent it. I might go to store and return.
You should remove pictures of items that are not available or state not available since i like to order matching sets.”
Hi Charli,
We're thrilled to hear that you are satisfied with our prompt delivery service and you find our product of great quality for the price.
Enjoy your purchase!
Kind regards,
Lyn
Hi Sandra,
Thank you for your five-star review. We're delighted to hear that you love the bracelets.
Thank you for choosing Bevilles!
Kind regards,
Lyn
Hi Monique,
Your order was dispatched on March 15th and has been available for pickup at the Katanning post office since March 20th.If there's anything else that we can help you with please reach our customer service. We are here to help.
Kind regards,
Lyn
Hi Lisa,
We sincerely apologize for the inconvenience caused by the incorrect address on your order, resulting in its return. We understand that you now prefer a full refund for the order. Once it arrives, rest assured that we will promptly process the refund for you.
Kind regards,
Lyn
Hi Socorro,
Thank you for sharing your feedback with us. We're glad that you were assisted promptly by our staff and if there's anything that we can help you with to turn your three-star review to a five-star, please feel free to reach out to our customer service. We are here to help.
Kind regards,
Lyn
Hi Sharon,
We're absolutely thrilled to hear that you find the bracelet beautiful and our Click and Collect service well organized! Thank you for shopping with us and enjoy your purchase!
Kind regards,
Lyn
Hi Tracy,
Thank you for sharing feedback with us. We're glad that we were able to meet your expectations with our delivery service however we're sorry to hear about the size issue and backward clasp.
Please don't hesitate to reach out to our customer service team for further assistance in finding a more satisfactory resolution.
Kind regards,
Lyn
“Slow postage. Poor communication. Notified 14 days after order that one item was out of stock. Took 18 days for other items to arrive. Missed the birthday they were intended for. Offered a 10% discount on a future order for the inconvenience.
I will shop elsewhere in the future.”
Hi Julie,
We sincerely apologize for the inconvenience you experienced with your recent order.
We are truly sorry for the delay in notifying you about the out-of-stock item and for the extended shipping time that caused you to miss the intended birthday celebration. This is not the experience we aim to provide our customers, and we take your feedback seriously.
Regarding the 10% discount offered for a future order, we understand that this may not fully compensate for the inconvenience caused. Please know that we are actively working on improving our communication processes and streamlining our inventory management to prevent similar issues from occurring in the future.
If there is anything that we can help you with, please feel free to reach us out.
Kind regards,
Lyn
Hi Cheree,
Thank you for your five-star review and we're glad that your purchase arrived on time and that you're pleased with the beautiful piece you received. We hope to serve you again soon and enjoy your purchase!
Kind regards,
Lyn
“Hi guys,
We ordered a bracelet for my sister's 50th birthday on Monday, 4 March. We paid for express delivery, and we are VERY disappointed that as of 15 March, she has still not received her gift. I am not sure what the payment for express delivery is if it can not be delivered to her address in Melbourne within 11 days.
Not a very happy customer!”
Hi Joleigh,
We apologize sincerely for the delay in processing your order. Our recent system upgrade has had an impact on online orders and deliveries, and we regret any inconvenience this may have caused. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
Hi Julie,
We're glad to hear that you find our product of great quality and that our quick service meets your expectations. Hope to see you shopping again with us soon!
Kind regards,
Lyn
“Your representative “Cecilia” at Pacific Werribee could not have been more helpful in February.
Your representative in March was also helpful but unfortunately the item I was wanting to purchase was not available in store.
Luckily, my daughter was able to help me order this item on line, which seems confusing, as you would think items advertised online such as simple 9k sleepers would be a staple item in store?”
Hi Kym,
Thank you for sharing your positive experience with our Werribee store!
Regarding this item, it's possible that it has already sold out, and we are currently in the process of restocking from our Head Office. If you need any further assistance, please don't hesitate to reach out to us. We're here to help.
Kind regards,
Lyn
Hi Ebony,
Thank you for your five-star review. We're thrilled to hear that you are happy with your purchase and our delivery service.
Enjoy your purchase!
Kind regards,
Lyn
Hi there,
Thank you for your feedback and we sincerely apologize for the delay in processing your order due to the system upgrade that we had last week.
Rest assured, our system is now back up, and we highly value your comment. We are committed to improving our delivery service to ensure promptness. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
