“The purchase process was easy enough. However, the watch arrived with numerous scuff and scratch marks on the band as though it was a demonstration model. Would not feel comfortable purchasing from Brevilles again, if this is what arrives.”
Good morning,
We are sorry to hear that yo had a bad experience.
We always strive to improve our products and services, so we'll consider your feedback. Thank you for bringing this to our attention. We are sorry for the inconvenience.
Kind regards,
Shabs
Good morning Sonja,
Thanks for the 5 - Star.
We are glad to see our customer are happy with our services and products.
Hope to see you soon!
Be Fabulous
Shabs
Hi Rebecca,
Thank you for your kind words Rebecca, your feedback means the world to us.
We will continue to walk the extra mile and exceed our customers expectations.
Here for you anytime!
Regards,
Shabs
“I purchased a rose gold chain. So very happy wth it. Thank you so much. Exact order and fast delivery. Can't ask for anything more. Recommend to all who will listen.”
“My shopping experience was fine.
However, I am disappointed with the product.
I wish to return it to you and claim a refund.
The pin that would attach to my clothing was very flimsy and indeed not attached to the clip.
I believe the next one you might send would suffer the same fate - so I request a refund please.”
Good afternoon,
Thanks for sharing your experience with us.
For further assistance, please contact us at customerservice@bevilles.com.au.
We are here to help.
Kind regards,
Shabs
Dear Maureen,
We are so sorry and we sincerely apologise for the receiving a flat battery watch.
Please reach out to us at customerservice@bevilles.com.au , so we can make it right.
Regards,
Shabs
Hello Carl,
Thankyou for leaving us a review.
Please do reach out to us via customerservice@bevilles.com.au
If you require further assistance.
Kind regards,
Wafaa
“I'd been looking for a diamond tennis bracelet for some time and had been looking both in store and online without finding anything I really liked. I found what I was looking for on your website.
The only problem was the item picture wasn't that good so I contacted a customer service member online and also contacted my local store to make further inquiries. Unfortunately, staff couldn't really help me. I wanted to know what grade diamonds were in the bracelet and also about the actual setting the diamonds were in.
Delivery was good, packaging was more than ample.
I didn't realise till seeing the bracelet that their were lots of little stones that went to make the setting. You couldn't see this on the website.
The overall setting is quite solid and secure, as I mainly wear white gold, it works in well.
I was weighing up to return this or not as I didn't realise how 'blingy' and sizeable the bracelet is.
But, you know what - I'm going to wear it often and enjoy doing so.”
Hello there,
Thank you for taking the time to leave us a review.
We are sorry to know you were unpleased with your necklace, please be aware of our customer satisfaction policy, you have the option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
Please contact one of our customer service members [customerservice@bevilles.com.au to assist you with this issue.
Kind regards,
Jay
“Normally I would rate Bevilles 5 stars. But this experience was not great. Ordered a ring in size S. received email to say there may be a small delay due to large amounts of orders. That’s fine. Received ring that I ordered in size L. Big difference from size S to L. It was a gift that didn’t fit the person. So disappointed. Returned the ring for a refund which I was given less postage. After complaining
To customer service I did receive the cost of postage refunded. I’m Hoping it was a one off bad experience. Normally I can’t fault Bevilles”
Hi There,
Thank you so much for taking the time to leave us your review.
Thank you for providing your feedback and letting us know about this issue.
Hope to see you soon.
Regards,
Customer service team
“I ordered 2 x 9ct gold bracelets, in 2 different sizes. They are both gorgeous and I love them. I can't wait to give one to my daughter in-law. The whole purchasing process is painless and the delivery was prompt . I ordered on a Saturday and it was in my hands by Wednesday morning. I am very impressed with this company. I will definitely use them again.”
Hi Christine!
Thank you for taking the time to leave us a review.
Thanks so much for your kind words and for sharing your positive experience with us. We always love to hear great feedback from our customers and it makes our day to know that we are doing things well.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
“The ring I purchased was advertised at a cheaper price on the search results than the product website so I made queries to have this rectified. Customer service referred it to marketing but after a number of days it still hadn't been amended. Customer service then created an invoice to allow me to order at the advertised price and goods were dispatched promptly however I ordered 2x rose gold rings and one of them arrived in silver and a different size to what I ordered so now I need to visit a store to return and then wait for a new one to be dispatched as they don't hold stock.”
Hi Kellie,
Thankyou for taking the time to leave us a review.
We are very sorry that you are unhappy with the service you have been provided.
We do our best to ensure our customers are satisfied with their service.
If you do require further assistance.
