“The item took 10 days to be shipped out and only after I had emailed asking when it will be shipped. This was a standard item, no sizing requirements or personalisation.”
“I was actually quite surprised that the $219 bracelet that I purchased for my mum came in a normal post bag (I signed for it) with no padding really.
The bracelet was loose in the box. I get items delivered that are very cheap that have a lot more protection.”
Hi Shaylea,
Thank you for your feedback. We're glad to hear that you had a great shopping experience with us, but very sorry to learn that the product did not meet your expectations. We will use this feedback to improve our products.
Please reach out to our customer service team should you need further assistance.
Kind regards,
Lyn
“The tennis bracelet is exactly as described with photographs portraying a quality piece of jewelry.
I was somewhat disappointed with the overall customer service and the telephone chasing I had to action for both security checks and delivery issues. (bevilles had the full payment in their bank)
I was shown two variants of boxes that the bracelet was to be shipped in. I took great care when ordering and selecting the presentation box The box which the bracelet arrived in was the wrong box. As this was a special gift I was most disappointed.”
“Had to wait a long time, but was helped out in the end, tried to discuss the online price of what I wanted and was ignored and told no only in store prices. The item was cheaper on your website than in store”
Hi Emily,
Thank you for sharing your experience with us and we appreciate your feedback. We apologize for the long wait but are glad we could assist you in the end. We're sorry to hear about the issue with discussing online prices. We strive to provide consistent pricing across all channels and will address this with our team to ensure better communication in the future. If you have any further concerns, please don't hesitate to reach out to us directly.
Kind regards,
Lyn
“I am very satisfied with my choice in purchase and the item when seeing it in person looks amazing, just a little bit frustrating regarding the shipping and postage of the item to which I had to send a follow up email regarding its whereabouts as it was not communicated. An email response back as well following my email would have been appropriate just acknowledging maybe it being misplaced or left aside and not sent. Despite this I'm happy with the item”
“Dissapointed as this is not hard wearing jewelry. It is something that kids would wear. When I looked at the pictures and read, the chains looked so much thicker. Oh well, I will give away as gifts. Being silver with gold coating would have expected thicker chains.”
Dear Kay,
Thank you so much for taking the time to share your feedback about your recent experience at Bevilles. We appreciate customers like you who genuinely care about providing feedback and helping us improve.
Thanks again, Kay! We genuinely value your feedback and look forward to serving you again.
Warm regards,
Wafaa
Hi there!
Thank you so much for taking the time to leave us a review for Bevilles. We truly appreciate your feedback!
If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out to us. We're always here to help!
Thank you once again for your kind words. We look forward to serving you again in the future!
Warm regards,
The Bevilles Team
“I bought a diamond bracelet for my partner and unfortunately it was little big for her hand and i came back for resize they told me 300$ for this.
You shouldn’t charge your customers for any resizing if it’s your product. Really disappointed”
Dear Zubair,
Thank you so much for taking the time to share your feedback about Bevilles. We genuinely appreciate customers like you providing us with insights to make our services even better.
If there's anything else we can do to assist you or if you need any further help, please don't hesitate to reach out to us. Our friendly team is always here to support you.
Warm regards,
Wafa
“Not that impressed really … I purchased diamond earrings for my daughter’s 21st birthday and they have arrived in a necklace box ! I contacted Bevilles and was told that is the boxes everything comes in … they are not presented very well and at a loss as to where I will find a nice earring box to put them in for her special day”
Dear Gemma,
Thank you so much for taking the time to share your feedback about Bevilles! We genuinely appreciate your kind words and are thrilled to hear that you had a positive experience with us.
Our team at Bevilles strives to go above and beyond to ensure our customers' happiness. We constantly aim to provide excellent quality products and exceptional customer service.
Thank you once again for your support, Gemma! We look forward to serving you again in the future.
Warm regards,
Bevilles Customer Support Team
“I ordered a baby bracelet for my grand daughter’s 1st birthday with 6 business days for delivery plus I paid express post.
Day before birthday I enquired why I hadn’t received bracelet and was advised it was out of stock on online store and would take 1-5 business days for delivery from date of purchase!?!? . They offered a refund but I wanted this for her birthday.
It should have been marked out of stock the day I ordered it or at least contacted within a day or two.
My postage was reimbursed and I received the bracelet a week after her birthday.
Very disappointing”
Dear Judith,
Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Bevilles.
At Bevilles, our main goal is to ensure our customers are happy and satisfied. We sincerely apologize if you were disappointed with our service, and we will ensure to improve on delivering a faster service to our customers.
If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're always here to help and make your experience with Bevilles a great one.
Once again, thank you for your wonderful feedback. We look forward to serving you again soon!
Regards,
Wafa
“Hi//the buying on line was easy and deliovery was fast. However there was a problem as there
were no instructions with the watch nor was there a model number which could assist your store in identifying the model and therefore they could not assist me.
I would be grateful if you would email me both the model number and instructions for winding and setting the watch and any general care instructions
Many thanks
Jacqueline
.”
Hi Jacqueline,
We deeply apologize for any inconvenience caused. Regrettably, the item was initially dispatched to you directly from our supplier. We acknowledge this inconvenience and will promptly send you a separate email containing the watch manual. As for the model number, you can use the reference number engraved on the caseback of your watch.
If you need further assistance, please feel free to reach out.
Kind regards,
Lyn
“When you said you could not fibd the bracelet I said remove matching necklace yet you sent it. I might go to store and return.
You should remove pictures of items that are not available or state not available since i like to order matching sets.”
Hi Socorro,
Thank you for sharing your feedback with us. We're glad that you were assisted promptly by our staff and if there's anything that we can help you with to turn your three-star review to a five-star, please feel free to reach out to our customer service. We are here to help.
Kind regards,
Lyn
Hi Tracy,
Thank you for sharing feedback with us. We're glad that we were able to meet your expectations with our delivery service however we're sorry to hear about the size issue and backward clasp.
Please don't hesitate to reach out to our customer service team for further assistance in finding a more satisfactory resolution.
Kind regards,
Lyn
