B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Tell us how B&H Photo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order e gift cards. Prompt service. Never had an issue.”

Helpful Report

Posted 5 months ago

“Easy shipping to Canada”

Helpful Report

Posted 5 months ago

“User-friendly website, great prices, fast delivery!”

Helpful Report

Posted 5 months ago

“always fast delivery, always in stock”

Helpful Report

Posted 5 months ago

“Excellent service as usual! Thank you B&H!”

Helpful Report

Posted 5 months ago

“Fast shipping”

Helpful Report

Posted 5 months ago

“In stock items with excellent price. Quick, easy checkout. Thank you.”

Helpful Report

Posted 5 months ago

“best shop for all the photography needs and wants, This is the only Spot for anyone into anything digital or film to any kind of lights you need.”

Helpful Report

Posted 5 months ago

“I bought a UFL-3 flash from B&H Photo on April 2, 2024. The battery compartment lid for the flash is jammed. I cannot insert it into the flash and as a result I cannot use it. I have contacted an O&M (Olympus) repair shop but this product is discontinued and the parts are no longer available. Had I known that, I would have never purchased this flash. I've spent 500 dollars on a flash - I've never used it and it looks like I will never be able to do so due to this issue. The manual states that the O-Ring for the flaah should be replaced yearly - but you can't buy these anymore either so eventually this flash would have failed anyway when the battery compartment flooded. I understand that B&H Photo has a 30 day refund policy (i bought it two months ago and havent used it yet) - but I think the fact that the product is discontinued, has no warranty, can't be repaired, and can't be maintained (O-rings no longer available), should be taken into consideration. (They shouldn't be selling this flash anymore.) They didn't consider any of this - all they did was quote their 30 day return policy again. I doubt I will buy from this store again and I recommend you avoid it too. If things go wrong, they will not help you - and you may end up with a very expensive paper weight like me.”

Helpful Report

Posted 5 months ago

Hi Richard. I apologize for any inconvenience. I'd like to look into this further for you. At your convenience, please send me an e-mail at gngai@bhphoto.com along with your order details and information about the Olympus repair shop. ~Geoffrey Ngai / B&H Photo-Video

Posted 5 months ago

“Consistently great service on my orders.”

Helpful Report

Posted 5 months ago

“GREAT JOB!”

Helpful Report

Posted 5 months ago

“Quality and friendly web site./juan”

Helpful Report

Posted 6 months ago

“Great selection, always helpful, great prices”

Helpful Report

Posted 6 months ago

“Good deal on e-mail offer, free freight, & website ordering quick and easy”

Helpful Report

Posted 6 months ago

“Easy transactions, easy returns and great prices for decades! Been a customer for 25+ years and I hope they're around for the next 25!”

Helpful Report

Posted 6 months ago

“As we are based in Canada, B&H makes purchasing shipping and payment of duties fast and easy.”

Helpful Report

Posted 6 months ago

“Great experience!”

Helpful Report

Posted 6 months ago

“took advantage of some deal zone specials with free shipping for things I've been wanting, can't do better than that”

Helpful Report

Posted 6 months ago

“Everything and everyone there are simply the best!”

Helpful Report

Posted 6 months ago

“Service is always #1, on 34th street or years ago on 17th Street. No reason to shop anyplace else. Keep up the great Service!!”

Helpful Report

Posted 6 months ago

B&H Photo is rated 4.7 based on 1,659 reviews