B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Tell us how B&H Photo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am new to photography and I have been using B&H for nearly all of my equipment. The things that impress me most are the quality packaging and very fast delivery. Keep up the good work!”

Helpful Report

Posted 1 year ago

“I've been using B&H for my photography supplies for longer than I can remember. Always excellent service, prompt delivery, zero complaints.Thanks.”

Helpful Report

Posted 1 year ago

“Widest selection in the world, surprisingly fast shipping (3 days to the UK).”

Helpful Report

Posted 1 year ago

“Easy to find the small lens cap needed for one lost...”

Helpful Report

Posted 1 year ago

“B&H is great in all respects.”

Helpful Report

Posted 1 year ago

“Great selection and customer service. Good pricing and free shipping on my order. I have dealt with this company for years and will not use anyone else. If you visit New York City be sure and stop at their store. You will be amazed.”

Helpful Report

Posted 1 year ago

“Always an exceptional value and service!”

Helpful Report

Posted 1 year ago

“always a pleasant experience.”

Helpful Report

Posted 1 year ago

“Quick and easy to use website for ordering! Thanks”

Helpful Report

Posted 1 year ago

“it is great shopping with B&”

Helpful Report

Posted 1 year ago

“B&H made the whole process easy and have a wide selection for all of my unusual (and mundane!) orders.”

Helpful Report

Posted 1 year ago

“Up with the very best. Difficult / specialist / pro product at competitive prices, routinely shipped to UK. What is not to like.”

Helpful Report

Posted 1 year ago

“Best place to buy photo gear!”

Helpful Report

Posted 1 year ago

“quick and easy as usual”

Helpful Report

Posted 1 year ago

“Great Stock and Service”

Helpful Report

Posted 1 year ago

“I have used B&H PHOTO since the late 1970s, I have always had good service.”

Helpful Report

Posted 1 year ago

“I'm disappointed. One of my shipments went to the wrong address, and I never received it. B&H didn't do anything to help me and said it was out of their hands. In some ways I get it, but when I found the shipping problem, I contacted them immediately. This was before delivery even happened. They could have contacted FedEx, but instead said it was their policy not to do that. I contacted FedEx and tried to have them route the package to a holding facility, but they delivered it anyway...and some stranger signed for it. As a result, I'm most likely out $1000+ dollars. While this was in part my fault, I would expect a company that cares about their customers to actually offer some sort of assistance when mistakes happen. At the very least, they could have contacted FedEx about the delivery and told them to send it back. I'm giving them three stars because they have been my go-to camera company for the last five years. I moved to a location out in the country recently and am afraid to order anything else from them on the chance there will be a problem with the delivery.”

Helpful Report

Posted 1 year ago

“fast delivery”

Helpful Report

Posted 1 year ago

“Convenient and fast.”

Helpful Report

Posted 1 year ago

“Fast, easy.”

Helpful Report

Posted 1 year ago

B&H Photo is rated 4.7 based on 1,659 reviews