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B&H Photo Reviews

4.7 Rating 1,665 Reviews
100 %
of reviewers recommend B&H Photo
4.7
Based on 1,665 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read B&H Photo Reviews

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Anonymous
Anonymous  // 01/01/2019
I can quickly pick out my favorite products.
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Posted 2 years ago
great service
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Posted 2 years ago
Love the next day shipping service and the prices!
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Posted 2 years ago
customer service, price, delivery, returns & refunds.
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Posted 2 years ago
Really fast processing and delivery - very easy international shipping.
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Posted 2 years ago
They carry the best stuff, and importantly, the real stuff. Meaning they don't carry "knock-offs" or fakes. Always extremely fast and reliable shipping, too.
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Posted 2 years ago
I always get my gear fast and the info provided prior to purchase is always accurate and informative.
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Posted 2 years ago
Certainly!
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Posted 2 years ago
Reliable, trusted and a vast range in stock!
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Posted 2 years ago
Reliable and depdenable
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Posted 2 years ago
My experience with B&H had been uneventful up to a couple years ago. I had purchased several significant valued items from them in the past. The last item was a Garmin watch at around $900. It was ordered for my wife as a Christmas gift. When it was delivered, there was nothing out of the ordinary. The shipping box looked in good shape and there appeared to be no tampering. When I opened the box I found the large Garmin box but no shrink wrap. My heart dropped a bit, but I thought as long as the watch is not used, I would be happy. It got worse. I opened the Garmin box to find only a watch band and no watch. I contacted B&H and described the situation. To their credit, they did resend the order and I did receive a new watch. What disturbed me was their wording in our correspondence. They somewhat insinuated that since they could not prove otherwise, they were sending out another watch. It was as if my past purchases meant nothing. I also told them that it appeared that either an employee may have removed the watch then shipped it, or another customer had returned the item for refund, but sent them back an empty box, and B&H had failed to verify the item was actually returned. I pointed out that it has a serial number and that they could likely contact Garmin and find out who activated the watch. I do not know if they pursued this or not. Anyway, here I am about 2 years later in the market for a $6000 DSLR Camera and a $600 lens. B&H would have been my go-to for these items but having been left with the impression that they believe I may have been dishonest about receiving an empty watch box, I cannot see myself doing any business with them on such high-priced items again. It is clear to me that they failed to check a returned item and just shipped it out, or they had an employee get a nice little Christmas bonus. They had the means to track the stolen or misplaced watch but chose to bruise the history of a long-time customer.
Helpful Report
Posted 2 years ago
B&H Web No: 1060710851 Thank you for your order and this feedback. We regret your dissatisfaction. This order was placed Dec 2019. As soon as we were advised something was amiss with the delivered package we made arrangements to ship another watch to you and did so under B&H 840683280 later the same month. As part of our routine process is such situations we conducted an internal investigation, which was the responsible reaction. We did not say or suggest or imply or infer anything about you nor did we suggest or suspect you had behaved unethically or illegally. I regret you have that mistaken apprehension, particularly since the replacement watch was shipped and delivered without incident and this all took place during 2019. -- Henry Posner / B&H Photo-Video
Posted 2 years ago
Excellent as always..thank you!
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Posted 2 years ago
The best shop for my cinema needs. Great prices, great customer support.
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Posted 2 years ago
Excellent Service!
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Posted 2 years ago
I received the wrong set of close up lenses, I spoke with three different people two of which said I could keep these and they would send out the correct ones but when I get transferred to "customer service" I'm told they won't send them out until they get the original lenses back and it may be two or three days after they get them. So I have to print out rma labels and take the package to a fedex drop off which is not anywhere close to my house and wait another week or more for my correct item, I don't thinks so, refunded, I'll buy from someone else. You should too.
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Posted 2 years ago
Excellent as usual
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Posted 2 years ago
I love ordering from BH internationally. Sometimes the items (RRS) are not available in my country and BH will stock them. BH takes care of all the messy import duties.
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Posted 2 years ago
Outstanding. Fast, easy and efficient, from browsing to purchase to payment; every time!
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Posted 2 years ago
1. Support offers only sympathy 2. Notification is only to offer protection plan 3. Change verification team mail address that it doesn't go to promotions inbox in gmail
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Posted 2 years ago
B&H has apparently followed the trend in permitting sociopaths run its Customer Service department. I ordered a camera on a Wednesday, with “free expdited shipping” touted on the webpage for the camera, and with the promise of its arriving that Friday if I’d order withing the next six hours. Before the end of Wednesday, I received a notification of the camera’s having been sent out - but also telling me that its expected day of arrival was Monday. The mode of shipping was cited as “standard,” not “expedited.” I bought this to the attention of Customer Service, and only after considerable back-and-forth did someone finally admit that B&H’s shipping department had made a mistake. My having been promised the camera’s arrival on Friday was part of the terms of sale, and of my conditions for purchasing it. I wasn’t being demanding and persnickety about it - I have a very tight personal schedule. The last message that I received from a CSR included the rationalization (lame consolation) that “it’s still only three business days” for the delivery. Five calendar, real-life, days. If Adorama had had that camera in stock, I’d have bought it from Adorama, who do customer service and shipping right.
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Posted 2 years ago
B&H Photo is rated 4.7 based on 1,665 reviews