B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,663 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,663 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

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“Excellent service & prices Fast Delivery”

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Posted 2 years ago

“Excellent service and prices”

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Posted 2 years ago

“It's just nice and easy, we like that !”

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Posted 2 years ago

“Always has everything I need in one place!!”

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Posted 2 years ago

“I was able to get the product quickly. I do like to talk with an employee, but that was not necessary since the company showed me the product and explain though statements what i wanted and needed. The photos of the product were excellent.”

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Posted 2 years ago

“Great selection and speedy delivery.”

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Posted 2 years ago

“Shopping is fast and easy. I have never had a problem with a return.”

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Posted 2 years ago

“Wow chat was fast and assisted me with a technical issue with a solution.”

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Posted 2 years ago

“Impeccable presentation and service.”

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Posted 2 years ago

“Always great service!”

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Posted 2 years ago

“Clear efficient direct website”

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Posted 2 years ago

“ITEMS AND STOCK IS ALWAYS GOOD BUT SHIPPING IS AWFUL ALWAYS 5 DAYS OR MORE UNLESS YOU PAY THROUGH THE NOSE FOR IT AND OVERNIGHT SHIPPING IS AT LEAST$15 AND IF YOU ORDER ON A FRIDAY MORNING YOUR DELIVERY DATE IS THAT FOLLOWING TUESDAY NOT OVERNIGHT THE WAY I SEE IT”

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Posted 2 years ago

Thank you for your interest in B&H and for this feedback. I am sorry any aspect of our performance is unsatisfactory. B&H closes mid-afternoon Fridays which has an effect on the shipping schedule for orders placed Fridays. For thousands of products, we offer free shipping to any location within the "lower-48" states. For thousands of others, discounted shipping or "expedited" shipping is available. For other shipping options we make every effort to control fees. For example, sending a Nikon Z9 camera to Los Angeles is less than $19 for FedEx 2-day service. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Experience with B&H is always the best. Thanks!”

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Posted 2 years ago

“Always an excellent selection, good prices, and great customer service (when you need it)!”

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Posted 2 years ago

“Top service and a lot 'in stock'!”

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Posted 2 years ago

“Accurate, reliable, fast.”

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Posted 2 years ago

“fast delivery”

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Posted 2 years ago

“Today I ordered a DJI Gimbal online today at 12:30 with comformation email saying it was being packed or shipment. Twenty minutes later I got an email saying my order was canceled. Then at 1315 their was a third order and then followed by a text from my bank saying they canceled my card due to fraud activity. I called and the nice lady said for me to use a different card and screenshot showing the funds were taken out and the screenshot clearly shows it was taken out. I called back later on in the evening and was told their was never a transaction for 770 and will not help me. Now I'm out of $770 until B&H refunds the funds so I can again try to get the Gimbal and I will never do business with B&H again”

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Posted 2 years ago

B&H 894092440 dated 06/22/22 Thank you for your order and this feedback. We regret your dissatisfaction. This is the only order I can find which matches your name and transaction description. There is no credit card associated with this order. If this is about a different transaction please contact me at henryp@bhphoto.com so I can investigate. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Great Website, Very User Friendly...Thanks!”

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Posted 2 years ago

“I like how BH keeps my info from the last visit. Easy to shop here. You're doing so good.”

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Posted 2 years ago

B&H Photo is rated 4.7 based on 1,663 reviews