B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Tell us how B&H Photo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“loaded with useful relevant information”

Helpful Report

Posted 1 year ago

“Easy and reasonable”

Helpful Report

Posted 1 year ago

“Best service around.”

Helpful Report

Posted 1 year ago

“fast delivery”

Helpful Report

Posted 1 year ago

“Paypal check out errors on mobile device & on desktop. Forced to use credit card.”

Helpful Report

Posted 1 year ago

Thank you for your order and this feedback. We regret your dissatisfaction. We're aware of the problem Comenity Bank is experiencing and we are working with them to resolve it. You can phone us at 800.221.5743 with your Payboo account number and the B&H order number and we will transfer your payment method to Payboo so you can get whichever of the Payboo benefits you prefer. Thank you for your patience and perseverance in completing this transaction. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Ordered from B&H during the 1970s.Back then after discharge from the military while living in New York bought great camera Nikon equipment. In the recent past after ordering a TV and it had a damaged screen they immediately took back the TV and send me a refund”

Helpful Report

Posted 1 year ago

“great service”

Helpful Report

Posted 1 year ago

“easy to find, easy to order, PayBoo card very useful”

Helpful Report

Posted 1 year ago

“B&H the best place to find a solution to all our projects. So much choice, so much quality and above all, so much efficiency. When you visit the store, you feel like a child in your favorite toy store.”

Helpful Report

Posted 1 year ago

“all we need and good price”

Helpful Report

Posted 1 year ago

“Quick and easy to place an order. Thanks”

Helpful Report

Posted 1 year ago

“B&H Photo is by far the best company to order from online, and with which to buy gifts or gift cards for my photographer son. Their site is easy to use, and if I ever need help with anything, they are right there. I know I will be treated well, able to complete transactions quickly, and not have any worries at all about anything. The best compliment for B&H Photo comes from son. Whenever I ask him what he would like for a gift, he never hesitates to say "A B&H Photo gift card, please!"”

Helpful Report

Posted 1 year ago

“I ordered some software for cd copying. When I received it I accidentally cut the small plastic seal on the box, not noticing they had erroneously sent me software for a mac! I have a pc! They will not accept a return even though it us the wrong product!”

Helpful Report

Posted 1 year ago

Thank you for your interest in B&H Photo and for this feedback. I am sorry for your dissatisfaction. I'd like to see how this can be amicably resolved but I cannot ID the customer or transaction. Please email details, particularly the original B&H order number, to me at henryp@bhphoto.com. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Because you got almost everything, almost!”

Helpful Report

Posted 1 year ago

“simple and easy”

Helpful Report

Posted 1 year ago

“Could not have been easier; B & H is the best!”

Helpful Report

Posted 1 year ago

“I received a B&H gift card at retirement and used it for the first time. It was great to use. Very easy. Thanks!”

Helpful Report

Posted 1 year ago

“I love B & H Photo, they are a no-nonsense resource for tech and accessories, I have relied on them for many years now and I always know they will ship the real thing, and promptly. Thank you B & H!”

Helpful Report

Posted 1 year ago

“B&H: taking "easy to do business with" to new levels!”

Helpful Report

Posted 1 year ago

“I placed an order for a $2200 with this incompetent retailer. Numerous items were missing from the box. I contacted customer support and was given the run around, different stories from different people and overall rude people to talk to. Their solution was to not send the missing items or refund my order in any way. I will not do business with them again, avoid this retailer.”

Helpful Report

Posted 1 year ago

Morgan: Thank you for your order and this feedback. We regret your dissatisfaction. We confirmed the contents of the box we shipped were complete when shipped and confirmed the package weight with the shipper, which denied your claim. Your order was shipped to a campground and anyone there could have accessed the package or contents. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

B&H Photo is rated 4.7 based on 1,659 reviews