B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

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“Site easy to use. Quick delivery and great selection.”

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Posted 7 months ago

“quick ordering procedure and honest sales person didn't try to upsell me”

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Posted 7 months ago

“Selection, price, service. Pleasure doing business with B & H.”

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Posted 7 months ago

“I never shop anywhere else for equipment. They have everything you could possibly need and for a fair price.”

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Posted 7 months ago

“Quick to buy, good prices, great selection”

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Posted 7 months ago

“Love to be able to send gifts to my son”

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Posted 7 months ago

“Great prices, quick shipping. Good selection. Useful product information”

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Posted 7 months ago

“Easy to order and when using paypal even better!”

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Posted 7 months ago

“VERY GOOD DEALS ON B$H...THANKS”

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Posted 7 months ago

“They are an ethical company with a very customer centric approach. On the most part, returns and refunds are done correctly. But, be careful with returns. B+H rates everything and if you return too much irrespective of the reason, they can deny you the opportunity to buy from them.”

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Posted 7 months ago

Hello. We regret any inconvenience and confusion. We feel our return policy is fair and very transparent. The return policy is there to give our customers peace of mind when purchasing from B&H. Unfortunately, there may be times when someone may abuse the return policy and B&H will have to take necessary action towards those individuals. We appreciate your understanding. ~Geoffrey Ngai / B&H Photo-Video

Posted 7 months ago

“On two separate occasions within the course of 2 weeks, I was fortunate enough to successfully order a highly sought after gaming monitor for a birthday present. Both times, my order was unceremoniously cancelled. After I ordered the second one, I even sent them an email and asked them to contact me if they had concerns with my order (Order #1105242022) as the first cancellation was "marked as fraud by our verification team". Even with my direct contact information and assurance that I was a real person, they cancelled my second order also. I sent their customer service people a note about the first cancellation and got no response. I didn't even bother the second time. I see they have incredible reviews here, maybe they're paying for them because my experience couldn't have been worse. I got two order confirmations - one was cancelled after 40 minutes, the second (Order #1105304667) was cancelled 9 days later as they were closed for Passover. I'll stick to newegg and Amazon for this purchase going forward and have removed B&H from my searches. Unbelievable.”

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Posted 7 months ago

Hello. We regret any inconvenience and confusion. Your orders may have raised concerns and required verification. If you were not able to adequately provide the necessary information to our Verification Department, the orders would be canceled. We appreciate your understanding. ~Geoffrey Ngai / B&H Photo-Video

Posted 7 months ago

“Very easy to navigate website and checkout!”

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Posted 7 months ago

“All items in stock. Reasonable delivery time”

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Posted 7 months ago

“Always efficient”

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Posted 7 months ago

“Y'all got what I want and buying it is such an easy and friendly process.”

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Posted 7 months ago

“Always easy to order!!”

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Posted 7 months ago

“easy ordering”

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Posted 7 months ago

“Best product options, prices and service.”

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Posted 7 months ago

“Le choix chez B&H est incomparable, y compris les trésors du département du matériel usagé. Le processus de commande est fluide, rapide et simple, y compris du Canada. Mes commandes précédentes sont toujours arrivées dans les délais. The B&H choice is incomparable, including treasures from the used equipment department. The ordering process is smooth, fast and simple, including from Canada. My previous orders have always arrived on time.”

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Posted 8 months ago

“I found B&H years ago by chance & never went anyplace else after that. Great service, good phone contact for the one problem I had, which was really with a manufacturer but B&H helped with it.”

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Posted 8 months ago

B&H Photo is rated 4.7 based on 1,659 reviews