B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,665 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received only half of what I ordered, and instead of the other half there was an awful pack of cards with tire advertisements!! Customer service is the worst I've ever come across: countless mails, chats in which I was instructed to send an email again, no picking up the phone and 3-hr wait times. I'm still trying to reach them after 11 days, no answer whatsoever. I have equipment waiting for those parts and now I have to order them someplace else, having already paid for them once. Spend your money elsewhere, where they actually care about your business!! A bit later: I left a comment on one of their advertisements on their facebook page, and instead of getting back to me to resolve the issue they erased my comment and blocked me within a couple of hours! Attached is a screenshot of that. It's gone now! Nice way to solve a problem!”

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Posted 3 years ago

“Excellent in all respects as always!”

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Posted 3 years ago

“The best online photographic shop I've ever made use of”

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Posted 3 years ago

“Although I am based in the UK I have bought from B&H a number of times and the trasnaction has always been qucik and easy. Delivery is also fast and the ability to pay taxes and customs duty upfront is a real bonus, saving time and headaches down the line.”

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Posted 3 years ago

“After making multiple purchases with them, our last experience was not good. We purchased equipment for our church media upgrade. We were delayed on the install due to covid. We actually had 2members pass away. When we go around to do the install, one of the components did not work. Long story short, we requested a refund for the items we purchased. We were denied due to it being outside of 30 days. After multiple attempts to contact them on the phone, we were finally able to reach someone. They were very rude, twice. We will no longer use B$H.”

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Posted 3 years ago

“I ordered over $5,000 worth of camera equipment and was told I would receive my purchase in 4 days. It is now 8 days and no equipment. I emailed B&H 2 days ago and have not had a response. I called customer services about 3 hours ago and was told my wait was an estimated 114 minutes. They have a system where they call you back and I still haven't heard from them. This experience has convinced me to support my local camera store and stay away from these people who just don't get customer service. They are not particularly helpful when they talk to you and you have product questions. It is as if they like to act like they are superior to you because you don't know what they know. Total unsatisfactory purchase experience.”

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Posted 3 years ago

“When you spend hard earned money on a valuable equipment for work, you expect business to busines decorum. I will keep this simple, B&H Photo accepted payment for products never delivered. B&H has cleary breached their own agreement and a result, used nefarious communications to avoid fulfillment and refund of purchased product. This behavior constitutes fraud and has been reported to the correct authorities, including associated banking institutions.”

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Posted 3 years ago

“Ordered two camera batteries. They advertised certified replacement part. Both wrong size. Returned the next day. They only authorized .12 cent return. Thieves. Do not use B&H”

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Posted 3 years ago

“Extremely easy website to use.”

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Posted 3 years ago

“As yet to receive my first purchase, but my experience with customer service was very positive, one of the most important aspects of any purchase for me. Many thanks.”

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Posted 3 years ago

“THE BEST ONLINE PHOTO STORE IN THE WORLD”

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Posted 3 years ago

“Joke of a company. If all goes well with the purchase they are fine. If there is a problem, they are a joke. Don't trust them!”

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Posted 3 years ago

“Great service, great support when needed and really easy to use!”

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Posted 3 years ago

“I can find products not available in the UK! They make shipping and duty collection easy.”

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Posted 3 years ago

“Really easy process”

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Posted 3 years ago

“Ordered a laptop on Dec 23rd....it is now February 15th and it has still not arrived. They told me in December it was January, they told me it would be February 2-4th in January, it is now February 15th and now they are saying end of February. I absolutely cannot believe that this is the type of business model they are choosing to run. I cannot use CHAT because the chat is always full (more upset customers) if I leave an email they say "we are sorry" and give me a different date. Right now my $2,200 is being held hostage...and my ONLY recourse is that I can leave an honest review of my experience.”

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Posted 3 years ago

“I'm buying from the UK and B & H make the transaction very quick and easy”

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Posted 3 years ago

“Simply the best and this is why B&H is my source for photo equipment for over 30 years!”

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Posted 3 years ago

“Best prices, service and customer care.”

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Posted 3 years ago

“placing an online orders and very easy to use”

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Posted 3 years ago

B&H Photo is rated 4.7 based on 1,665 reviews