B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,662 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Tell us how B&H Photo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always available when needed :-)”

Helpful Report

Posted 1 year ago

“Professional people with significant knowledge. Availability of products with fast free shipping and good prices.”

Helpful Report

Posted 1 year ago

“As always: ease of find product and purchasing online”

Helpful Report

Posted 1 year ago

“B&H is THE store for all your photo & video needs. If B&H don't have it they don't make it ! B&H IS THE BEST”

Helpful Report

Posted 1 year ago

“Very professional. Thanks.”

Helpful Report

Posted 1 year ago

“love the fast delivery with free shipping.”

Helpful Report

Posted 1 year ago

“Great price, easy website, great to order from over the years”

Helpful Report

Posted 1 year ago

“I Ordered a nikon z6ii mk ii thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says you have to look at it from your browser and not your phone. I order from my phone, all the time and it never indicated it, on there. Long story short, I am never buying from them again because there are plenty of other stores that wouldn't scam you into thinking you're buying US warranty item. B&H, I've been ordering from you for over 20 years and it will stop now. I also spoke to another manager and he wasn't any better. Sure he was apologetic but that's no good! I hope you shop around before going to them! Never again!”

Helpful Report

Posted 1 year ago

Steve: Thank you for your order and this feedback. We regret your dissatisfaction. My colleague Brian Markman, our Senior Manager | Marketing Customer Advocacy, has reached out to you via email and is eager to discuss this further by phone and come to an amicable resolution. He appreciates you responded to his first email and is eager to continue the conversation. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“B&H Are AWESOME. Being in Canada, frequent buyer of security camera stuff and many other things I have a hard time to find around my place, I order often specialized items that are actually out of stock everywhere except at B&H. Also they handle the customs and any other fees so it's much more simpler than other US online stores. and, even with their upscale service, they manage to be cheaper, sometimes MUCH cheaper than buying local.”

Helpful Report

Posted 1 year ago

“Easy order placement, great service and shipping.”

Helpful Report

Posted 1 year ago

“Easy to order, fast and free shipment, great selection, love you guys!”

Helpful Report

Posted 1 year ago

“very straightforward to order, quick feedback on stock availability”

Helpful Report

Posted 1 year ago

“Always satisfied with ordering process. B&H offers so much options.”

Helpful Report

Posted 1 year ago

“I found the correct card reader that I needed, and the check out process was fast and uneventful! Happy Girl!”

Helpful Report

Posted 1 year ago

“It was quick and easy no extraneous questions or steps. Using my Payboo card also added to the ease of ordering.”

Helpful Report

Posted 1 year ago

“Super easy checkout after the your first order.”

Helpful Report

Posted 1 year ago

“Always easy to deal with.”

Helpful Report

Posted 1 year ago

“Great customer service”

Helpful Report

Posted 1 year ago

“Fantastic site .... the international shipping calculator is brilliant and saves so much time and effort.”

Helpful Report

Posted 1 year ago

“Product searches are accurate and seamless with an extensive range, and payments for shipping and import duties are hassle-free - highly recommend B&H Photo.”

Helpful Report

Posted 1 year ago

B&H Photo is rated 4.7 based on 1,662 reviews