B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best photo store, by far. I've been a satisfied customer for more than 40 years. Great selection and prices. Quick delivery. Customer service, when needed, was always pleasant and handled the one or two returns I've made without hassle. Above all, they are an ethical business that you can trust. Today I ordered a spike for my not-so-popular branded monopod; it was in stock. How about that. I shouldn't be surprised.”

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Posted 8 months ago

“I have been a longtime customer of B & H. My husband and I are both photographers and we have bought in the thousands of dollars of equipment from them. Eager to sell to you, but very reluctant to take returns. Always it will work out in their favor not in yours. For the eclipse, they bundled free glasses with lens filters. When we tried to return the filters which were gifts for other people, they charged us a 1/3 of the original price as a fee simply because we wanted to return them. I’m tired of businesses who are only concerned about taking your money not about providing customer service.”

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Posted 8 months ago

Hello. Thank you for your order. We regret your dissatisfaction. I would like to look into this for you. Please reach out to me at gngai@bhphoto.com and provide your order B&H order# and reference to this review. ~Geoffrey Ngai / B&H Photo-Video

Posted 8 months ago

“very fast delivery”

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Posted 8 months ago

“Easy to make and complete order. Thank you.”

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Posted 8 months ago

“I and my family have used B&H Photo for many years. We have always been delighted with the products and delivery they have provided. Thy are a trusted supplier for us.”

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Posted 8 months ago

“I've been buying from B&H since the 1970's - great company.”

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Posted 8 months ago

“This is the best place to order from, very professional.”

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Posted 8 months ago

“Always easy to place an order online and great speed in handling and shipping! Rockstars!!! Keep up the great customer service!!!”

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Posted 8 months ago

“Always great customer experience.”

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Posted 8 months ago

“Minor web-site issue. If you leave it o'night, it demands a re-entered password but does not accept it. Fully logged out, which is reasonable, not just suspended. Please correct this minor point. Otherwise, a great site and a great emporium.”

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Posted 8 months ago

“It should be 5 stars but payment proved tricky between the card number being auto entered wrongly (website error) and then the card company refusing first time round. But rest of site and range of goods (and prices) are excellent.”

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Posted 8 months ago

“For the items I bought, B&H beat Amazon in price. Sweet.”

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Posted 8 months ago

“Always confident about purchasing from B&H.”

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Posted 8 months ago

“Great product, attractive price, easy ordering, and quick delivery! What else can anyone ask?”

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Posted 8 months ago

“Always excellence with the good ole B&H!! Thank you, Joe McDonald McDonald's Studio”

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Posted 8 months ago

“East online order and payment process. Always fast delivery.”

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Posted 8 months ago

“i dont know about returns but buying is easy and efficient”

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Posted 8 months ago

“Excellent online experience. Easy to do.”

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Posted 8 months ago

“There is no better or easier place to buy camera equipment on the planet Earth!”

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Posted 8 months ago

“Always fast and easy and efficient....”

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Posted 9 months ago

B&H Photo is rated 4.7 based on 1,659 reviews