B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,665 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

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“Been buying from occasionnaly from B&H Photo for many years (maybe once every other year) and prices and service are still excellent, even though I lived in Australia or Europe. Would recommand looking at their catalog.”

Helpful Report

Posted 3 years ago

“Just brilliant”

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Posted 3 years ago

“Used for years always great service and competitive prices”

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Posted 3 years ago

“Ordered 2 units of Google Pixel 4a 5g.There carrier "Fedex" didn't deliver my order.They just signed the delivery receipt and stole my order.They even invented a name who received it.B&H does not want to file a claim to Fedex and they also don't want to refund or replaced my missing order.AVOID THIS STORE AT ALL COST.SUCH A SCAM TO ALL HONEST CONSUMERS.SAVE YOUR money and buy elsewhere.”

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Posted 3 years ago

“A great service, great range, reviews and knowledge. Plus shipping to the UK is easy.”

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Posted 3 years ago

“Quality service and brilliant products.”

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Posted 3 years ago

“Top class international supplier, more reliable than all the rest combined.”

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Posted 3 years ago

“Good Service”

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Posted 3 years ago

“Do not shop at this place. They sell discontinued products and have an arbitrary and unjust return policy. They sold me a Mac computer that overheats right after 10 minutes you turn it on. Went to return it and the manager (Yehuda G., sorry is I misspelled) didn’t take the time to verify that this was the case and just told me that the computer did not overheat and that there would charge me a $100 restocking fee. Again, he just took a computer in the back for 1 minute and didn’t really check anything as he didn’t even ask me for my password. So, not only B&H New York will sell you a defective product (it showed as “discontinued” on their page after my purchase) but will not refund you for the entire price you paid. Pretty ugly customer service and company ethics, if you ask me.”

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Posted 3 years ago

“Excellent service as usual!”

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Posted 3 years ago

“Just excellent service all round, thank you.”

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Posted 3 years ago

“Hope you all had a lovely Chanukah.”

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Posted 3 years ago

“First class and prompt service”

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Posted 3 years ago

“Very quick and easy”

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Posted 3 years ago

“I ordered a Fuji XT200 Mirrorless camera on the website, which indicated it was in stock. I received an order confirmation and that it was being processed. 22 days later, no communication regarding my order, I called them and was informed by a very courteous gentleman that the camera was not in stock. Today (day 23) I receive an email from customer service stating that the earliest delivery for my Christmas gift was April 2021! Needless to say I canceled my order and bought a camera locally.”

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Posted 3 years ago

“These guys are understaffed and incompetent .I wonder if they are even a real company. All I got was the run around and transfers miss information or lies my advice is to buy from somewhere different”

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Posted 3 years ago

“Always a good service”

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Posted 4 years ago

“I am French. I purchased a good. At the checkout I paid the good, the freight and the customs duties. They send me another article, the one I need wasn't available. They refund me the good. After one week and many mails they refund me the freight. The customs duties remain at my charge. A french customer the made his first order... who care about? It is not worth $25.”

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Posted 4 years ago

“Very good - UK buyer”

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Posted 4 years ago

“If B&H don't have it, then its probably not worth having! This store is one of New York City's main attractions.”

Helpful Report

Posted 4 years ago

B&H Photo is rated 4.7 based on 1,665 reviews