B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,663 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,663 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have gotten tons of stuff at B&H recently I bought a DJI RS 3 that DID NOT WORK returned it and related accessories then after bought a $250 card and other stuff and some cavalier socks that were way too big for lavs but they refused to return them even though an INACCURATE WEBSITE DESCRIPTION like they have some % policy rather than a case by case reality considerations basis”

Helpful Report

Posted 2 years ago

Hi James, I read your review and wanted to see how I can address your concerns. I regret that our company had to make the difficult decision to not accept returns from you anymore and you feel we do not care about your business. What you describe is contrary to B&H's standards of excellence. We focus our training on providing our customers with a great experience which is focused on courtesy and sharing knowledge. We want every customer to have the best solution possible. While nobody likes bad reviews, we take it as an opportunity to see if we can resolve any issues our customers are having. When our Customer Service Department makes the decision to block a customer from making returns it is one that they do not take lightly. This is an extreme measure and does not happen often. We want our customers to be happy although there are several mitigating factors that are taken into consideration when they do that. I reviewed your account and see that you have been shopping with us for at least the last 9 years and we appreciate that you considered us for those purchases. Unfortunately, you had an extremely high return rate amounting to 2/3rds whether measured by order quantity or dollar value. Very often this merchandise has to be written off and cannot be sold by our Used Department to recoup any of the losses. We did not prohibit you from purchasing, we are only saying we can longer accept returns or exchanges. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Easy checkout. Great products.”

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Posted 2 years ago

“Always tops competitors in website and customer service. All merchandise is well presented and described. Everything is competitively priced, even without using the Payboo credit card.”

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Posted 2 years ago

“Easy to use web site. Product wanted in stock. Knowledgeable advisors available.”

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Posted 2 years ago

“The only place in the world to shop”

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Posted 2 years ago

“Good very fast ane easy”

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Posted 2 years ago

“With excellent service”

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Posted 2 years ago

“Great price in Deal Zone and very easy to order. What's not to like?”

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Posted 2 years ago

“I am deeply impressed how easy it is to order from B&H and how well the delivery goes within the US and to other countries.”

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Posted 2 years ago

“Best online camera store. Nothing compares.”

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Posted 2 years ago

“Somos territorio de USA pero no nos pueden enviar baterias para nuestros equipos.”

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Posted 2 years ago

“B&H is the most up to date and easy website to use for ordering products and services. I've been a long time customer and will continue to support the store!”

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Posted 2 years ago

“Easy to use web portal, very well managed. Nice customer service.”

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Posted 2 years ago

“Always easy to find what I need, and ordering goes smoothly. I have never had a problem with B&H.”

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Posted 2 years ago

“Online ordering is easy. Price is good and delivery is quick.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Great Website makes products easy to fond!”

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Posted 2 years ago

“Never any doubt if my package will arrive on time, and I'm in Canada. Really love that they handle the duties painlessly. Makes it easier and often cheaper than ordering from many Canadian suppliers. No surprises, which is the way I like it.”

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Posted 2 years ago

“Very easy to search website and to place an order”

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Posted 2 years ago

“Simple order, completed without difficulty.”

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Posted 2 years ago

B&H Photo is rated 4.7 based on 1,663 reviews