B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,754 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order”

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Posted 1 month ago

“Great price break and easy check out. What more could I wish for?”

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Posted 1 month ago

“Good web site”

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Posted 1 month ago

“Order accuracy and shipping reliability are unmatched!”

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Posted 1 month ago

“Alway a great transaction with B/H”

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Posted 1 month ago

“B&H always has the key technology products that our business needs. Their order process is so straightforward, and their shipping and delivery services are so fast. Their prices are also so competitive. We get outstanding value shopping with B&H. They are the best!”

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Posted 1 month ago

“Aways First Class Experience.”

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Posted 1 month ago

“I love that I can compare items. B& H has the best compare. I have called Canon to ask the difference in canon lenses and canon cameras and the support guy will go to B&H's website and use B & H compare to help me. Great feature. Lots of detailed information.”

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Posted 1 month ago

“What ALL businesses in todays world I've been overjoyed with the ease of being able to actually speak to a customer service rep, I've taken the time to write this because this is the way it should work. With most businesses you get bogged down in prerecorded selections, get disconnected and very frustrated (I do anyway) But not with B&H Photo, everything (so far) works the way it should, need help a real person is there quickly.”

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Posted 1 month ago

“Absolutely worst!!!! They did not deliver the item to the correct address and now giving me a hard time issuing refund! First they send me a txt document and ask me to sign it which I did, then they tell me to download a text document and print it, sign it, scan it and send it back, then they tell me to download the pdf and e-sign which they never sent. I spent more than 30 mins with the customer service and kept going in circles. They are deliberately delaying the refund process in the hope for me to give up. I just don't understand why do I have to run around for their fault???”

Helpful Report

Posted 1 month ago

Hello. Thank you for your recent order. We regret your dissatisfaction and apologize for any inconvenience. I would like to investigate this issue further. At your convenience, please reach out to me at gngai@bhphoto.com along with your B&H order number.

Posted 1 month ago

“Love B&H. I've been buying from them for more than a decade. Awesome store!!!”

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Posted 1 month ago

“Just what I was looking for. Added the suggested cleaning cloth. AND free shipping!”

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Posted 1 month ago

“Easy to order. Suitable selections of accessories.”

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Posted 1 month ago

“Very user friendly. Thank you !”

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Posted 1 month ago

“Ordering is very easy. I like it.”

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Posted 1 month ago

“No follow ups communication from any departments No follow ups communication from management or legal! If you are aboard, do not shop at B&H. After spending over $15000 USD. More than half items where damaged.(over 20 items) Upon returning 19 items back and no refund from duties and other taxes. B&H used DHL to ship my return when DHL lost 4 items. B&H will not response to my emails and follow up as to why they don't take responsibility. I also represented DHL driver signature proofing them that all items were inspected in the box before sealing it. DHL Canada deemed items lost via operations and B&H has to open a claim. What is troubling is when ask B&H to provide me with proof of letter of response from DHL, I get no responses. DO NOT BUY ANYTHING from B&H.”

Helpful Report

Posted 1 month ago

Hello Nersi. We regret your dissatisfaction. You've been in contact with B&H regarding this issue and have requested documents which we could not provide. For further assistance, it was suggested that you reach out to our Customer Service Department. You can reach out to them via e-mail at cs@bhphoto.com. ~Geoffrey Ngai / B&H Photo-Video

Posted 1 month ago

“Easy ordering; great in-stock selection”

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Posted 1 month ago

“I've always had a great experience doing business with B&H.”

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Posted 1 month ago

“they have the best The Professional's”

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Posted 1 month ago

“Always what I need in stock and shipped quickly.”

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Posted 1 month ago

B&H Photo is rated 4.7 based on 1,754 reviews