B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,664 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast efficient service with competitive prices”

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Posted 2 years ago

“GREAT SERVICE.”

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Posted 2 years ago

“Great selection, great customer service and great credit card savings with Payboo.”

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Posted 2 years ago

“SIMPLE AND QUICK”

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Posted 2 years ago

“Continues to provide great products and service. Can't go wrong with B&H.”

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Posted 2 years ago

“Easy, fast service, good stock.”

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Posted 2 years ago

“best service, unbeatable prices and excellent shipping times!”

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Posted 2 years ago

“Excellent service and great price.”

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Posted 2 years ago

“Excellent service! I find the website easy to navigate.”

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Posted 2 years ago

“Package to Canada lost in-transit. B&H handled customs clearance but they refunded just the price of the items and not the amount paid to them for customs charges. They insist that Canadian customs would take care of that part of it. Canada Customs says they will not. I'm left holding the bag for duties and customs for an item that I did not receive. Never again, B&H.”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. https://www.bhphotovideo.com/find/HelpCenter/International.jsp#dutiesTaxes nternational orders are generally subject to local import duties and taxes (VAT). B&H offers the convenience of handling these fees on your behalf for specific countries and for many items. If your order qualifies for this option, it will be presented to you during the checkout process. In some cases by adding the item(s) to your cart and indicating to which country you are shipping, you can see applicable duties and taxes. If none are shown, you will still need to check with that country as to their regulations regarding duties and taxes. If you opt to pre-pay, we will collect and pay any local import duties and taxes on your behalf. By choosing this service, you authorize B&H to charge any additional import duties, VAT or taxes to the original payment method. You also authorize us to charge any subsequent delivery fee resulting from incorrectly identifying your delivery location as a business vs. residential address to the original payment method.

Posted 2 years ago

“Great deals and excellent service. Also ease of using website.”

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Posted 2 years ago

“great service, huge range of products. Helpful staff”

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Posted 2 years ago

“Great prices & quick fulfillment! I also admire their commitment to keeping the Sabbath.”

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Posted 2 years ago

“Very good at having items, even "the small stuff" in stock. Online ordering is easy. Very good customer service when ordering by phone. Good people!”

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Posted 2 years ago

“simple and fast...had what I needed.”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“Great prices, great customer service and great return policy. They have so much of what we need to keep our university equipment checkout facility operational.”

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Posted 2 years ago

“Easy to order from UK !!”

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Posted 2 years ago

“Customer Service is Outstanding.”

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Posted 2 years ago

“Excellent source of photographic and videographic equipment!”

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Posted 2 years ago

B&H Photo is rated 4.7 based on 1,664 reviews