B&H Photo Reviews

Name: B&H Photo
Rating: 4.72

4.7 Rating 1,799 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No follow ups communication from any departments No follow ups communication from management or legal! If you are aboard, do not shop at B&H. After spending over $15000 USD. More than half items where damaged.(over 20 items) Upon returning 19 items back and no refund from duties and other taxes. B&H used DHL to ship my return when DHL lost 4 items. B&H will not response to my emails and follow up as to why they don't take responsibility. I also represented DHL driver signature proofing them that all items were inspected in the box before sealing it. DHL Canada deemed items lost via operations and B&H has to open a claim. What is troubling is when ask B&H to provide me with proof of letter of response from DHL, I get no responses. DO NOT BUY ANYTHING from B&H.”

Helpful Report

Posted 1 month ago

Hello Nersi. We regret your dissatisfaction. You've been in contact with B&H regarding this issue and have requested documents which we could not provide. For further assistance, it was suggested that you reach out to our Customer Service Department. You can reach out to them via e-mail at cs@bhphoto.com. ~Geoffrey Ngai / B&H Photo-Video

Posted 1 month ago

“Easy ordering; great in-stock selection”

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Posted 1 month ago

“I've always had a great experience doing business with B&H.”

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Posted 1 month ago

“they have the best The Professional's”

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Posted 1 month ago

“Always what I need in stock and shipped quickly.”

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Posted 1 month ago

“Ordered a Canon 50mm F1.4 lenses on sale plus 2 filters can't wait to get it thanks B&H the only camera store that I shop at.”

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Posted 1 month ago

“Great service. I never go anywhere else for my photography needs.”

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Posted 1 month ago

“B&H is easy to navigate and order.”

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Posted 1 month ago

“I have been doing business with B&H for years. The service and friendliness of the website are always so easy to navigate!”

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Posted 1 month ago

“B&H is always dependable.”

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Posted 1 month ago

“Always great working with B&H!”

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Posted 1 month ago

“simple and quick - as usual”

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Posted 1 month ago

“All perfectly !!!”

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Posted 1 month ago

“Simply the best e-commerce experience ever. I'm a lifelong customer because I have one positive experience after another. Thank you B&H Team!”

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Posted 1 month ago

“B&H been my go to super site for 10 years now. They'd don't seem to disapoint when it comes in using the friendly check out. It's fast and reliable. Thank you B&H”

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Posted 1 month ago

“The ordering process was easy to follow.”

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Posted 1 month ago

“easy to buy. fast and safe shipping. thanks”

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Posted 1 month ago

“Always a pleasure having to place an order with B&H. Online ordering and check-out is simple and to the point. The bonus is finding out that the order is being expedited rather than standard delivery time. Had chat sessions with 3 different reps on 2 items. The first item with 2 reps was my fault for failing to ask one last question, needed to start a 2nd session. The 2nd item was with a rep who understood and was very knowledgeable for the product I asked about (don't be annoyed that you get transferred to a second, or third person, as each will have a higher level of expertise in the product you're asking about).”

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Posted 1 month ago

“great store hopefully I get to visit this store in person in the future.”

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Posted 1 month ago

“delivery is always quick”

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Posted 1 month ago

B&H Photo is rated 4.7 based on 1,799 reviews