B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,662 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYER BEWARE : TERRIBLE SUPPORT & Zero willingness to help with your order if there are any issues. B&H Takes Zero responsibility for anything its all about profit they don't care about repeat business or making the customer happy whatsoever. I would leave ZERO Stars if possible, these people are DUMB AS ROCKS. I spent almost $9,000 with this online shop since Black Friday and all they have done is cause problems and offer no help in resolving anything. I'm treated by customer support that it is MY PROBLEM that they make all these errors, their support representatives are incompetent. Even the managers just read scripts back to you, it's pathetic. Terrible way to do business and keep treating people this way and you won't be around long.”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to see if this can be amicably resolved but from the information provided here I cannot ID the customer or the transaction. Please send a note with the original order number o me at henryp@bhphoto.com. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“B&H has a good selection, good prices and easy order process. Delivery is states two days, although i just placed the order.”

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Posted 2 years ago

“Awesome experience, no reason to shop any place else. Customer Service is first class.”

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Posted 2 years ago

“Always simple and easy to navigate with all the necessary information clear and understandable.”

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Posted 2 years ago

“Ordering from B&H is always easy, effect plus great products at competitive prices”

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Posted 2 years ago

“Order was a very straightforward process and there was no problems encountered during the process.”

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Posted 2 years ago

“Everything works perfectly - such a great shopping site.”

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Posted 2 years ago

“Great sale offer, easy to find and easy to check out.”

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Posted 2 years ago

“Vert smooth buy”

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Posted 2 years ago

“becareful people, tried to make a purchase (my very first purchase on my journey to stop using amazon) added my item to the cart and after putting in my zip code it says "Eligible for free shipping" but upon checking out it added it back, emailed customer sevice only to be emailed a incomplete sentence that reads "free sh is for orders over $49.00" so lazy they counldnt be bothered it address the situation properly i sent them a screenshot to show what im seing on my screen but no luck so ill add them to a place to never shop at.”

Helpful Report

Posted 2 years ago

Tim: Thank you for your interest in B&H Photo and for this feedback. I regret your dissatisfaction and apologize. I'd like to know more about this incident so I can determine what happened. Please email details to me at henryp@bhphoto.com so I can look into this and see how it can be amicably resolved. Thanks in advance for your assistance. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“I put your customer service folks to the test and they were wonderful. Thanks for your time and patience.”

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Posted 2 years ago

“Easy website navigation and Prompt check out. Love the free shipping.”

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Posted 2 years ago

“Good price, but I would have preferred to order 2.”

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Posted 2 years ago

“Simple and effective solution to my business needs.”

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Posted 2 years ago

“I recieved a defective battery so I opened a return RMA and sent the battery back, I never got a refund. I used thier return shipping lable, the item was delivered with a signature and they will not refund the payment. Been fighting with them for 3 months and I give up. It's not the $10 its the principle of the matter. They should stand behind thier products and do the right thing.”

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Posted 2 years ago

“Since using B&H I never had anything but All Around Satisfaction!!!”

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Posted 2 years ago

“Great selection, of photo equipment, high quality product, well designed website, excellent customer service.”

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Posted 2 years ago

“Quick and helpful customer service, amazing selection, great prices.”

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Posted 2 years ago

“Best place for IT Stuff specially Apple Prods.”

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Posted 2 years ago

“The extensive use of remote work B&H Photo 𝐜.𝐮.𝐬.𝐭.𝐨.𝐦.𝐞.𝐫 𝐬-𝐮-𝐩-𝐩-𝐨-𝐫-𝐭 '𝐧𝐮𝐦𝐛𝐞𝐫' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 B&H Photo "𝗵.𝗲.𝗮.𝗱.𝗾.𝘂.𝗮.𝗿.𝘁.𝗲.𝗿.𝘀" '𝗻𝘂𝗺𝗯𝗲𝗿' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 under COVID-19 constituted a major organizational transformation. However, the implementation of remote work during COVID-19 is hurried, and new technologies and operating systems have had to be implemented without previous testing or training.”

Helpful Report

Posted 2 years ago

B&H Photo is rated 4.7 based on 1,662 reviews