B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,662 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“price changed on CF card at check out. Yesterday there was a discount. But the store was closed. When it reopened, the discount was gone.”

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Posted 1 year ago

“Fantastic stock levels. Easy website to navigate. International shipping calculator is brilliant part of the check-out!”

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Posted 1 year ago

“Easy process and they always have stock”

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Posted 1 year ago

“Excelente...!!!”

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Posted 1 year ago

“Such a good web site, so easy to use and they work out the duty to be paid too. Great service.”

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Posted 1 year ago

“As usual great experience at B&H item was in stock and a click or two later in the mail!”

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Posted 1 year ago

“Always excellent service.”

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Posted 1 year ago

“Reasonable pricing.”

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Posted 1 year ago

“I am from the UK. The service from this company is brilliant. Fast, efficient and reasonably priced. I just wish I could get my ink from them!”

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Posted 1 year ago

“Always great”

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Posted 1 year ago

“service is excellent!”

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Posted 1 year ago

“I have been ordering from them for over 10 years now and they have a super selection, great staff to answer questions and some fantastic prices. They are my #1 place for all my camera and binocular needs! the prefect match to support my baby!”

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Posted 1 year ago

“Easy checkout. $4.00 Shipping yet to see time frame to deliver.”

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Posted 1 year ago

“the best of the best!🦾”

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Posted 1 year ago

“Over time I have spent $1000s here. Last purchase was >$3k. A 5 cent item was broken - a 1/2"plastic strap keeper. They would not send it to me. I had to spend a hour of my time to send back the entire item and have that item unavailable for an upcoming trip - which is why I bought it. The keeper is universally on every item they sell with a strap. Apparently all they are is a shipping warehouse, not a customer oriented business who will solve even the smallest of problems.”

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Posted 1 year ago

B&H Web No: 1094897980 Virgil: Thank you for your order and this feedback. We regret your dissatisfaction. The item you're referring to was one of the two most expensive items in this transaction. Returning the item for an exchange is the most effective and efficient way to handle this issue. The second option would have been for you to purchase another and return the one you received for a refund. We'd have been happy to make that accommodation and to ship the replacement item to you with free overnight shipping, as a courtesy. If you'd like to proceed with that option, please let us know at your earliest convenience. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Be careful with B&H because if your return rate is too high they will refuse to let you return or exchange anything even if it is defective. I returned quite a few binoculars, but the reason was a lot of them were returns from other customers. You can tell when the box has been opened and the strap is just laying loose in the box. Recently I purchased a $2200 Vespera Telescope at B&H because they had the best price on it and with the Payboo Card I didn't have to pay any tax. I planned on keeping it, and I figured if it was defective they would at least EXCHANGE it. Well unfortunately the scope turned out to be defective, so I tried to exchange it, and then I get this email that because my return rate was high in the past they wouldn't even EXCHANGE the scope. I have returned a lot of stuff at other websites, and I have NEVER been banned from returning items. I have filed a dispute with the BBB just because I think what they are doing is unfair. After all, they could just return the scope to the seller and get reimbursed. If I had paid with PayPal, I am sure I could have won a dispute with B&H because it is not right to have to pay for a defective item and if the seller doesn't stand behind their products, I am sorry, but I don't respect them very much. This practice of refusing to allow customers to return items will come back to bite them because if they screw too many customers in this way it will get around the internet and people will think twice before they buy at B&H. Be forewarned when buying at B&H make sure you are not going to return the item and hope that it is not defective. If you go through these reviews of B&H you will see several one-star reviews where the customer complains about receiving used and returned items and many cases where B&H was reluctant to allow returns and exchanges. B&H likes to sell, but they don't like to take returns, regardless of what their BS Return Policy says!”

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Posted 1 year ago

Dennis: Thank you for your order and this feedback. We regret your dissatisfaction. Our customer service team discussed your returns history with you during November, 2022, advised your return privilege had been suspended, and recorded that you accepted and agreed to our limitation. Your return rate exceeds 70%and the expense is unacceptable. The notion that we could just send the item back to our supplier for a refund is naïve and does not represent how our vendors handle the complex and fraught issue of product returns. Retailers pay for every return and pay a penalty for an excessive amount of returns. Even accepting a return in perfect working order often means an expense, and consigning the returned item to our used dept where we have to sell it for a substantially lower price. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Free shipping”

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Posted 1 year ago

“As always, super easy to spend my money here. In stock, good quality, and they ship to Canada.”

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Posted 1 year ago

“EXCELLENT PRICES AND STOCK.”

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Posted 1 year ago

“This was almost too easy... It is also important that the item is in stock, and that all costs (such as tax and shipping) are included in the calculation of the price.”

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Posted 1 year ago

B&H Photo is rated 4.7 based on 1,662 reviews