B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy check out.”

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Posted 11 months ago

“Best experience shopping at B&H Photo. User friendly and quick fast safe shipping. Happy Holidays to all the staff at B&H. Thank You.”

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Posted 11 months ago

“always really easy if your in the business of television production and need stuff fast and well priced look no further”

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Posted 11 months ago

“Very user friendly.”

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Posted 11 months ago

“My purchase was seamless! Wish I had more money to spend !”

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Posted 11 months ago

“Very easy to use online order form.”

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Posted 11 months ago

“Website is easy and fast. Shopping takes seconds.”

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Posted 11 months ago

“Easy search, smooth checkout”

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Posted 11 months ago

“Fast delivery, easy to navigate website”

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Posted 1 year ago

“Very easy to place my orders”

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Posted 1 year ago

“Fast and Easy”

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Posted 1 year ago

“I've purchased from B&H a number of times over the years, no major "bulk" hauls but, to me, still my good money. Went to the online jungle store to buy something as a gift and after reading reviews about counterfeits and reformatted devices to appear as something else, it dawned on my, B&H has this, and I feel like I can trust them. The two items I eventually did purchase were marked "qualifys for free shipping with orders over 49.00" and "in stock"... but they only came to 48.00. So, I found something for myself that was just six bucks, eeh, I'd like to have it, I'll even take two of them, and that'll put me well over the 49.00 mark as it also was in stock and per the website qualified for "free shipping". Nope, the order came to close to 60.00 before tax and shipping was still being charged. So, I removed the two items I was gonna take for the "FS", shipping cost remained same so I settled on that. Well, come to think of it, while B&H missed the sale, saved me money in the long run. So yeah, sorry but thanks. It's just the failed promise that disappoints me with B&H.”

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Posted 1 year ago

Dave: Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to look into this and see how we can repair your opinion but I cannot ID the customer or transaction. Please email details to me at henryp@bhphoto.com. TIA -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“easy, the photo book is cheaper here than Amazon by 6 bucks even with shipping.”

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Posted 1 year ago

“Amazing Deal with B&H”

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Posted 1 year ago

“B&H is definitely my comfort zone for buying new or used camera equipment. Had to return once, due to fact of ordering something I already had. That was a flawless process too. Great service and great products.”

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Posted 1 year ago

“Great service and fast shipping!”

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Posted 1 year ago

“easy to order no problems on returns,”

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Posted 1 year ago

“Easy to order”

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Posted 1 year ago

“Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received. "However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order. However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes". Excuse you? Facebook? LinkedIn? Fricking order details of another person? Have you ever heard of privacy or is that concept is non-existent in modern America? Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them! The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them. What in the name of Christ is that? First experience with this store and the fricking last!”

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Posted 1 year ago

Cassandra: Thank you for your recent order and for this feedback. I am sorry for your dissatisfaction. The $1 fee was a "lien," not a charge and is used to test the validity of the credit card. It usually expires shortly after it is applied. Our site FAQ says, "However, a credit card authorization hold occurs at the time the order is placed." The purpose of verification, a process increasingly required by the merchant banks which permit us to accept so-called "card-absent" transactions, is to deter credit card fraud, identity theft, and other forms of online chicanery. It is designed for your protection as much as for ours. I'd like to know more about your experience but I cannot ID you or this transaction. Please email details, especially the B&H order number, to me at henryp@bhphoto.com. TIA. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Your personalized towels are absolute rubbish!! They are paper thin, poor quality and feel like rags. It would be embarrassing to give them as gifts! Only good to wash my car with!!. DO NOT BUY THEM.”

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Posted 1 year ago

Susan: Thank you for your interest in B&H Photo and for this feedback. I'm not sure what "personalized towels" you're referring to as I do not recall we sell or recently sold any similar product. I'd like to know more and see how we can make you a more satisfied customer. Please email me at henryp@bhphoto.com and be sure to include the B&H order number. TIA -- Henry Posner / B&H Photo-Video

Posted 1 year ago

B&H Photo is rated 4.7 based on 1,659 reviews