B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,663 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,663 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to change the payment method and use my credit card, what would be much more convenient, instead of my debt card but your system went mental and didn't let me proceed. So. I had to pay with my debt card. If you don't let people change payment methods then please don't offer the option.”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. We would like to look into this, see how our site should be adjusted and how we can resolve this amicably. Unfortunately, we cannot ID the customer or the transaction from the information provided here. Please use henryp@bhphoto.com to update me with the order information we need to solve this problem. Thank you. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“You make "one stop shopping" easy and painless! In addition, your prices are generally slightly lower than your main competitor. Keep up the good work!”

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Posted 2 years ago

“I've always had great service. Everyone is so knowledgable in their field and it creates great confidence in my purchases.”

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Posted 2 years ago

“Easy to order, pricing was great!”

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Posted 2 years ago

“Very good job”

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Posted 2 years ago

“Great deal, easy to complete order.”

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Posted 2 years ago

“availability of products and special deals.”

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Posted 2 years ago

“Great Experience Everything was easy !”

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Posted 2 years ago

“Love the format and icons for the checkout! One of the best, and easy to use .”

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Posted 2 years ago

“It was super easy to find and purchase what I needed.”

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Posted 2 years ago

“Had exactly what I was looking for and an easy order procedure.”

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Posted 2 years ago

“so far so good!”

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Posted 2 years ago

“B&H simply amazing!”

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Posted 2 years ago

“All my experiences with B&H has been Great ... Dollar for dollar , B&H is my best choice , even compaired to Amazon.ca”

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Posted 2 years ago

“I always trust B&H to have the items I want on hand at a fair cost.”

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Posted 2 years ago

“As always, the B&H website had excellent product descriptions, photos, and reviews. Check out was quick and easy.”

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Posted 2 years ago

“Very easy to negotiate Web site and Live chat if you need assistance”

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Posted 2 years ago

“Always #1 service”

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Posted 2 years ago

“Good service, questions answered promptly”

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Posted 2 years ago

“have gotten tons of stuff at B&H recently I bought a DJI RS 3 that DID NOT WORK returned it and related accessories then after bought a $250 card and other stuff and some cavalier socks that were way too big for lavs but they refused to return them even though an INACCURATE WEBSITE DESCRIPTION like they have some % policy rather than a case by case reality considerations basis”

Helpful Report

Posted 2 years ago

Hi James, I read your review and wanted to see how I can address your concerns. I regret that our company had to make the difficult decision to not accept returns from you anymore and you feel we do not care about your business. What you describe is contrary to B&H's standards of excellence. We focus our training on providing our customers with a great experience which is focused on courtesy and sharing knowledge. We want every customer to have the best solution possible. While nobody likes bad reviews, we take it as an opportunity to see if we can resolve any issues our customers are having. When our Customer Service Department makes the decision to block a customer from making returns it is one that they do not take lightly. This is an extreme measure and does not happen often. We want our customers to be happy although there are several mitigating factors that are taken into consideration when they do that. I reviewed your account and see that you have been shopping with us for at least the last 9 years and we appreciate that you considered us for those purchases. Unfortunately, you had an extremely high return rate amounting to 2/3rds whether measured by order quantity or dollar value. Very often this merchandise has to be written off and cannot be sold by our Used Department to recoup any of the losses. We did not prohibit you from purchasing, we are only saying we can longer accept returns or exchanges. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

B&H Photo is rated 4.7 based on 1,663 reviews