B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 1,951 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good price”

Helpful Report

Posted 1 week ago

“B&H is always top notch. Wide selection of equipment. Reasonable prices (but not a discount store. So don't expect it.) Excellent service. Products always arrive when or before expected. The only reason I didn't give 5 stars is that sometimes the specifications are a bit lame. For example, the weight of an item is important when considering carrying equipment up and down stairs every gig. But weight is often not included--unless it's a heavy item. But even lugging small stuff adds up. Or what materials the item is made from--plastic or metal can make a big difference in the price/quality question. But still, B&H is my go to place for gear.”

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Posted 1 week ago

“efficient, trustworthy, selection, shipping”

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Posted 3 weeks ago

“All the info is easy to find on the product page. Always a good shopping experience at B&H!”

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Posted 1 month ago

“Payment didn't work with Paypal and Apple Pay. I had to directly use a Credit Card.”

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Posted 1 month ago

“Happy with purchase.”

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Posted 1 month ago

“Seemless and consistently good”

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Posted 2 months ago

“Everything works well, except adding a gift card to an order. I couldn't get the iOS app to work the gift card at all, had to go to the web sight.”

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Posted 2 months ago

“Four stars should suffice. I am of the mind that perfection is an unachieveable goal, or target to shoot for.”

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Posted 2 months ago

“I activated my new payboo card and it didn't update to my account right away. Also the "Start Checkout" button is dimmed and I can only use the "PayPal" button. I couldn't call customer service on Friday because it was out of service hours. I had to wait until Monday. But I was able to use the "Start Checkout" button on Monday.”

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Posted 2 months ago

“very good customer service, fluent buying experience and great prices”

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Posted 2 months ago

“Great customer service!”

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Posted 2 months ago

“Hard to hit 5 stars. Let's put all the gear together and see how it works. THank You for the help. // rp //”

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Posted 3 months ago

“Thank you”

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Posted 5 months ago

“I find it's easy to find the items that I want quickly. The help is very friendly.”

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Posted 6 months ago

“Free delivery, PayBoo Card saves on taxes. EDU discounts available on certain items”

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Posted 6 months ago

“very fast delivery”

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Posted 11 months ago

“It should be 5 stars but payment proved tricky between the card number being auto entered wrongly (website error) and then the card company refusing first time round. But rest of site and range of goods (and prices) are excellent.”

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Posted 11 months ago

“delivery and online shopping seems to be smooth”

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Posted 1 year ago

“Very easy to select and purchase items through the checkout with the let B&H handle duties and taxes option. I would like to see a better search engine for finding items though. It is much easier and more thorough to search using google search than to use the website search that B&H offers.”

Helpful Report

Posted 1 year ago

B&H Photo is rated 4.7 based on 1,951 reviews